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Syofia Achnes
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ANALISIS MOTIVASI KERJA KARYAWAN PADA PT. RIAU KARSA PELITA PEKANBARU Elvi "; Syofia Achnes; Firdaus Yusrizal
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 1, No 2: WISUDA OKTOBER 2014
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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This research aims to find out how employee motivation at PT. Riau Karsa Pelita and to find out what factors that affect employee motivation at PT. Riau Karsa Pelita.This research uses descriptive quantitative methods to find out how employee motivation at PT. Pelita Pekanbaru Riau Karsa. As for the respondents in use are all employees of PT Riau Karsa Pelita is drawn using census methods. While the data collection technique in this study using observation, interviews, and questionnaires. By using a Likert scale as a gauge to determine the length of the short interval that can be used to generate quantitative data.Based on the research results, PT Riau Karsa Pelita have noticed employee motivation viewed by using the theory of Maslow's hierarchy of needs are: Physiological Needs, Safety Needs, socializing needs, esteem needs and self-actualization needs. According to respondents, the motivation of the employees working at PT Riau Karsa Pelita included in the high category.Keywords : motivation, human and needs
FASILITAS PADA EKOWISATA DANAU NAGA SAKTI DI KABUPATEN SIAK SRI INDRAPURA RIAU Yulia Citra Siregar; Syofia Achnes
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 4, No 2: WISUDA OKTOBER 2017
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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The phenomenon of adventure in nature forest and open nature gives the feel of different tours. A natural adventure may be hard to find right now. The natural area of river, lake, swamp, peat ecosystem, upstream or river eatuary can also be used ecotourism. Siak sri Indrapura is known for the historical tourism in fact keeps the natural beauty of interest to visit and has been known to to have natural wealth. On of them is lake naga sakti ecotourism that was developed into a tourist attraction in Siak. The availability of facilities in area of tourism is a readiness of a menas to be operated and can provide comfort to tourists.This study aims to determine: (1) To know the facilities in the lake Naga Sakti ecotourism. (2) Factors that affect the provision of facilities in the lake Naga Sakti ecotourism. In this study the research method that I use is a qualitative method with descriptive approach. Technique of collecting data in this research use observation, interview and documentation.Based on research that has been done, the existing facilities in the ecotourism of the lake Naga sakti is not adequate. This is because there are still facilities that have not functioned maximally and received less attention from the manager of lake Naga Sakti ecotourismKeywords: Facilities, Ecotourism, Tourism Object
ANALISIS BEBAN KERJA GUEST SERVICE AGENT DAN BELLDRIVER PADA FRONT OFFICE DEPARTMENT DI TJOKRO PEKANBARU HOTEL Dhea Heryantika; Syofia Achnes
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 4, No 2: WISUDA OKTOBER 2017
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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This study aims to determine the ideal number of employees of Guest Service Agent and Belldriver based on workload borne by employees at Tjokro Pekanbaru Hotel.Research conducted by descriptive quantitative method to discuss the issues raised. In this research sample there are only 6 people using census method, with the use of data collection techniques research the way of observation, interview, and documentation. By using exponential smoothing technique, the discussion is about 2 exponents in human resource plan which consists of exponent workload in producing a product, as work load analysis and cycle time to finish a product and to find the right number of employees.In the results of the research that has been done, for the whole of the calculation of the ideal working time for Guest Service Agent requires the addition of 2 people, and the results of the calculation of the ideal work time Belldriver requires 2 people. The exactness of the amount that should be met by Tjokro Pekanbaru Hotel.Keywords : Workload, Guest Service Agent, Belldriver, Whole of Ideal Employees
KUALITAS PELAYANAN PRAMUWISATA DI ISTANO BASA PAGARUYUNG Muhammad Kamal; Syofia Achnes
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 5: Edisi I Januari - Juni 2018
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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This research is to know about the quality of service guides in Istano Basa Pagaruyung Tanah Datar regency of West Sumatra Province. The study aims to know how the quality of service guides in Istano Basa Pagaruyung District Tanah Datar West Sumatra Province. This research uses a descriptive method quantitative to examine the issues raised. The sample used in this research is 100 respondents taken by accidental sampling. While data collection techniques in this study using observation, questionnaires and interviews. Based on the results of research that has been done, that the quality of service guides in Istano Basa Pagaruyung Tanah Datar regency of West Sumatra Province still low and needs to be improved again. Viewed by five dimensions, namely dimensions tangible, reliability, responsiveness, assurance and empathy. Keywords: Service Quality, Tangible Dimension, Reliability Dimension, Dimension  Responsiveness, Dimension Assurance, Dimension Empathy.
FAKTOR-FAKTOR YANG MEMPENGARUHI KINERJA PEGAWAI DI DINAS KEBUDAYAAN DAN PARIWISATA KOTA PEKANBARU Muhammad Hendrico; Syofia Achnes
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 1, No 2: WISUDA OKTOBER 2014
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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The purpose of this research is to know how the factors that influence performance of Dinas Kebudayaan dan Pariwisata Kota Pekanbaru employees and what is the most dominant factor that influence performance of Dinas Kebudayaan dan Pariwisata Kota Pekanbaru employees.This research used descriptive qualitative method to analyze the problem. The sample of this research are consist of 40 respondents. Then, the data collected by observation, interview and questionnaire. By using likert scale as the counting appliance to decided the length of intervals.Based on the result of the research, there are three factors that influence performance of Dinas Kebudayaan dan Pariwisata Kota Pekanbaru employees, they are internal factor employee, a factor internal organization and external factors organization. Factor that most dominant was internal factors organization from the indicator working climate, and internal factor employee from the indicator competences and external factors organization with indicators culture and religion. According to the response respondents indicators knowledge (education), political life, and social life less influence their performance.Keywords : human resources, performance, factors that influence the employees performance
KEPUASAN KERJA KARYAWAN HOUSEKEEPING DEPARTMENT HOTEL PANGERAN PEKANBARU Heryx "; Syofia Achnes
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 2, No 1: WISUDA FEBRUARI 2015
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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This research purposed to get know the job satisfaction of housekeeping department’s employees in Pangeran Pekanbaru Hotel based on two factors theory Herzberg, they were motivator and maintenance factors.This research used quantitative descriptive method to analyze the problems. Sample of this research is all of housekeeping department’s employees amount 23 peoples decided by census sampling technique. The datas collected by using observation, interview and questionnaire and using the likert scale to get the interval’s range.According to the result of this research, job satisfaction of housekeeping department’s employees in pangeran pekanbaru hotel was in middle level. Some factors weren’t fulfilled yet. From motivator they are promotion and recognition, from maintenance factors they are co worker, quality and technical support, relations with others and psychological working condition.Key words : job satisfaction, housekeeping, pangeran pekanbaru hotel
TINJAUAN FASILITAS DI OBJEK WISATA CANDI MUARA TAKUS KECAMATAN XII KOTO KAMPAR PROVINSI RIAU Galih Ichsan Nuur Muhammad; Syofia Achnes
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 2, No 1: WISUDA FEBRUARI 2015
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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This study aims todescribe theexisting facilities Attractions: Candi Muara Takus XIII Sub-district Koto Kampar, andhow theres ponsesof visitorsabout the facilities available, in the form ofmajor facilities, support facilities and support facilities.This study uses quantitative methods with descriptive eapproachto solvethe problemsin the lift. The sample in this study as many as100 people were taken by usinga ccidental sampling. While collection techniques in this study using observation, questioner, interview and documentation. Byusing a Likert scaleas a measure todeter mine thelength of the short interval.Based on the research that has been done, the public response to the facilities availableat the Temple Barelang still lacking.The buildings are not sotreated and clean lines is alsovery less. And have many buildings that are ready tobe built, but to datenot usedat all.Keywords: Overview of facilities, Candi Muara Takus, XIII Sub-district Koto Kampar
KUALITAS PELAYANAN TIKET DI PT. OKE WISATA TOUR AND TRAVEL Suriati "; Syofia Achnes
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 1, No 2: WISUDA OKTOBER 2014
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

Is in the interval 2,8-3,6. PT. Oke Wisata Tour and Travel Tourism needs to maintain the elements that have been considered good by customers as well as the need to fix the things that are still considered less.quality of service, openness (openness), positiveness (reliability), supportiveness (responsiveness), equality (assurance), empathy (caring), this study aims to determine the dimensions or indicators of service quality, namely openness (openness) , positiveness (reliability), supportiveness (responsiveness), equality (security) and empathy (caring), PT. Oke Wisata Tour and Travel Tourism and determine the most dominant factors that affect customer satisfaction PT. Oke Wisata Tour and Travel. The population in this study is the customers who come to PT. Oke Wisata Tour and Travel. Samples were taken by 30 respondents using the technique of Non-Probability Sampling with Accidental sampling approach, which is based on accidental sampling technique, namely, who happened to meet with researchers can be sampled as it sees fit. Based on the translation of each indicator, the most dominant factor affecting the quality of service in the PT. Oke Wisata Tour and Travel is supportiveness. It can be seen from the statement of the respondents in all the indicators, and supportiveness obtain the highest average value of 3,49. Value of 3.49 is included in the Good Enough category, is seen from the overall average results of respondents' statements.Key Words: PT. Oke Wisata Tour and Travel’s ticket service quality
PELAKSANAAN PROMOSI DI OBJEK WISATA DANAU BANDAR KHAYANGAN LEMBAH SARI KOTA PEKANBARU Nuryanti Manalu; Syofia Achnes
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 4, No 2: WISUDA OKTOBER 2017
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

Riau Province has a number of potential and tourist attraction is quite large. There are several attractions in Pekanbaru City which has the charm and attractiveness of each that can be developed to allow tourists to visit the city of Pekanbaru. Tourism attractions Khayangan Valley Sari has been expected to develop into one of the mainstay sources to increase the original revenue area Pekanbaru. Tourism Object of Bandar Khayangan Lake Sari Valley is located in Kel.Limbungan, Kec.Rumbai which is not far from the center of Pekanbaru City. The attraction of this tourist attraction is the atmosphere is very beautiful and cool. It is suitable for tourists who are already saturated with urban hustle and bustle. In the Tourism Object of Bandar Khayangan Lake Sari Valley is located in Kel.Limbungan, Kec.Rumbai this also has a calm atmosphere so it is very interesting to visit. This study aims to: (1) Know how the implementation of promotions made; (2) What constraints faced in promoting the attractions of Bandar Khayangan Lake Lembah Sari Pekanbaru City. In this research research method that I use quantitative method with descriptive approach. Technique of collecting data in this research use observation, interview, koesioner and documentation. Based on the results of research that has been done, shows that the implementation of promotions made by way of advertising, personal seling and public relations at Objects of Lake Bandar Khayangan Lembah Sari Pekanbaru still poor. The obstacles in carrying out promotion in Tourism Object of Bandar Khayangan Lake Lembah Sari Pekanbaru City is the problem of limited costs and still lack of human resources experts in this field of promotion.Keyword : Advertising, Personal selling, Public Relation
ANALISIS BEBAN KERJA ANTARA BELLBOY DAN FRONT DESK AGENT DI SWISS-BELHOTEL HARBOUR BAY BATAM Clement Ananto; Syofia Achnes
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 2, No 2: WISUDA OKTOBER 2015
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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This research aims to determine the right number of employees which are Bellboy and Front Desk Agent ideal workload handled at Swiss-Belhotel Harbour Bay Batam.This research uses descriptive quantitative method for examining the raised issues. The sample in this research are 11 people and using census method. Data collection techniques in this study using observation, interviews and documentation. By using the exponent determinants technique (exponential smoothing), with two exponents in the human resources planning which consists of exponents workload in producing a product, as an analysis of the workload (work load analysis) and exponent of time (cycle time) to complete a product and to find the number of employees or staff that were ideal.Based on the research that has been done, for the whole of the results and from the calculation of ideal working time for the Bellboy still need 4 people, and 3 people for a Front Desk Agent, that number must be filled by Swiss-Belhotel Harbour Bay Batam to cover their staff workload.Keywords: Workload, Bellboy, Front Desk Agent, Number of Ideal Employees, Swiss-Belhotel Harbour Bay Batam
Co-Authors ", Zulkifli Ade Ayu Pranita Adelina Tampubolon Alanda, Tengku Said Almer Alditia Detmuliati Andi M. Rifiyan Ari Kresnaputra Agus Berry Ziwista, Berry Clement Ananto Dayu Musdalifah Desi Agestia, Desi Devola Martania Fentri Dhea Heryantika Dina Amalina Ekasari Kurniawati Elvi " Elvi Oktariani Fathia Adilla Firdaus Yusrizal Galih Ichsan Nuur Muhammad Gita Anggriani, Gita Gress, Lola Rotua Gusnetti " Habib Soleh Hanisah " Helvina Rahmayani Heryx " Indah Puspita Sari, Indah Puspita Loly Ayuni Putri Maihendro Dwisaputra Maya Kurniawati Mega Silvia Napitupulu Muhammad Hendrico Muhammad Kamal Munazir Prio Masnur Nana Riana Nia Chetiajar Dalimunthe Noviandri Efrizal Novita Sari Nuryanti Manalu Randa " Riska Amelia Rosa Sahwinda Rosita Royda Sarni " Sartika Wulansari Silvi Ika Rinanda Siti Sofro Sidiq Sri Rahmi Putri Suriati " Teja Kumaro Prajnagaja Telsya Aprilia Kartika Yadi Saputra Yemima Suka Cita Pakpahan, Yemima Suka Cita Yuki Lusiana Eka Yulia Citra Siregar