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Syofia Achnes
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ANALISIS BEBAN KERJA GUEST SERVICE AGENT DAN BELLDRIVER PADA FRONT OFFICE DEPARTMENT DI TJOKRO PEKANBARU HOTEL Dhea Heryantika; Syofia Achnes
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 4, No 2: WISUDA OKTOBER 2017
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This study aims to determine the ideal number of employees of Guest Service Agent and Belldriver based on workload borne by employees at Tjokro Pekanbaru Hotel.Research conducted by descriptive quantitative method to discuss the issues raised. In this research sample there are only 6 people using census method, with the use of data collection techniques research the way of observation, interview, and documentation. By using exponential smoothing technique, the discussion is about 2 exponents in human resource plan which consists of exponent workload in producing a product, as work load analysis and cycle time to finish a product and to find the right number of employees.In the results of the research that has been done, for the whole of the calculation of the ideal working time for Guest Service Agent requires the addition of 2 people, and the results of the calculation of the ideal work time Belldriver requires 2 people. The exactness of the amount that should be met by Tjokro Pekanbaru Hotel.Keywords : Workload, Guest Service Agent, Belldriver, Whole of Ideal Employees
PENGARUH BEBAN KERJA TERHADAP PRODUKTIVITAS KERJA ROOM ATTENDANT DI KTM RESORT BATAM KEPULAUAN RIAU Dayu Musdalifah; Syofia Achnes
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 4, No 2: WISUDA OKTOBER 2017
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This study aims to determine: (1) To know the workload room attendant at KTM Resort Batam. (2) To know Work productivity room attendant at KTM Resort Batam. (3) To know the effect of workload on work productivity of room attendant at KTM Resort Batam. In this research the research method that I use is quantitative method with descriptive approach to examine the issues raised. The sample in this study as many as 8 people using the census method. While data collection techniques in this study using questionnaires, interviews and observation. By using Likert scale as a measuring tool to determine the short length of interval, multiple linear regression, validity test, reliability test and hypothesis test to determine the effect of variable x to y. Based on the results of research that has been done, there is a significant correlation or relationship between the workload with work productivity. The higher the workload the worse the productivity of work, this is due to lack of employees room attendant working at KTM Resort Batam. This research concludes that the workload received by KTM Resort Batam room attendant is very much, after the calculation of work load, the management must add 2 persons room attendant to reduce the workload of room attendant in KTM Resort Batam in order to achieve the Work Productivity good.Keywords: Workload, Work Productivit
PERSEPSI PENGUNJUNG TERHADAP DAYA TARIK TAMAN WISATA ALAM HUTAN RIMBO TUJUH DANAU DI DESA WISATA BULUH CINA KECAMATAN SIAK HULU KABUPATEN KAMPAR RIAU Devola Martania Fentri; Syofia Achnes
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol 4, No 2: WISUDA OKTOBER 2017
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This research purposed to get known about: how the tourist perception of Taman Wisata Alam Hutan Rimbo Tujuh Danau in Buluh Cina tourism village sub district Siak Hulu, district Kampar Riau. This research is a quantitative research with respondents consisting of 82 visitors who came to Hutan Rimbo Tujuh Danau in Buluh Cina tourism village at Kampar Regency of Riau. The determination of respondents by accidental sampling data collection is done by observation, questionnaire and documentation based on research which has been in the existing facilities at Taman Wisata Alam Hutan Rimbo Tujuh Danau is not adequate. This is because there are still facilities that have not been functioned optimally and received less attention from the manager of Taman Wisata Alam Hutan Rimbo Tujuh Danau in Buluh Cina tourism village Siak Hulu District Kampar Riau.Keywords : Visitor Perception, Attraction, Nature Tour.
Co-Authors ", Zulkifli Ade Ayu Pranita Adelina Tampubolon Alanda, Tengku Said Almer Alditia Detmuliati Andi M. Rifiyan Ari Kresnaputra Agus Berry Ziwista, Berry Clement Ananto Dayu Musdalifah Desi Agestia, Desi Devola Martania Fentri Dhea Heryantika Dina Amalina Ekasari Kurniawati Elvi " Elvi Oktariani Fathia Adilla Firdaus Yusrizal Galih Ichsan Nuur Muhammad Gita Anggriani, Gita Gress, Lola Rotua Gusnetti " Habib Soleh Hanisah " Helvina Rahmayani Heryx " Indah Puspita Sari, Indah Puspita Loly Ayuni Putri Maihendro Dwisaputra Maya Kurniawati Mega Silvia Napitupulu Muhammad Hendrico Muhammad Kamal Munazir Prio Masnur Nana Riana Nia Chetiajar Dalimunthe Noviandri Efrizal Novita Sari Nuryanti Manalu Randa " Riska Amelia Rosa Sahwinda Rosita Royda Sarni " Sartika Wulansari Silvi Ika Rinanda Siti Sofro Sidiq Sri Rahmi Putri Suriati " Teja Kumaro Prajnagaja Telsya Aprilia Kartika Yadi Saputra Yemima Suka Cita Pakpahan, Yemima Suka Cita Yuki Lusiana Eka Yulia Citra Siregar