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All Journal E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Agrokreatif Jurnal Ilmiah Pengabdian kepada Masyarakat SEIKO : Journal of Management & Business Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Jurnal Ilmiah Manajemen Ubhara Cendekia: Jurnal Ilmu Sosial, Bahasa dan Pendidikan Jurnal Pelayanan dan Pengabdian Masyarakat Indonesia Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce Masip: Jurnal Manajemen Administrasi Bisnis dan Publik Terapan Jurnal Pengabdian Masyarakat Indonesia Sejahtera Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Alkhidmah: Jurnal Pengabdian dan Kemitraan Masyarakat Santri : Jurnal Ekonomi dan Keuangan Islam
Jojok Dwiridotjahjono
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN SEBAGAI VARIABEL INTERVENING PADA PENGGUNA JASA PENGIRIMAN PAKET PADA J&T EXPRESS DP SUGIO LAMONGAN Yustika Wahyu Ningrum; Jojok Dwiridotjahjono
Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Vol. 4 No. Spesial Issue 2 (2021): Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan
Publisher : Departement Of Accounting, Indonesian Cooperative Institute, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (398.489 KB) | DOI: 10.32670/fairvalue.v4iSpesial Issue 2.955

Abstract

This research aims to know the influence of service quality on customer loyalty throughcustomer satisfaction on the users package delivery services on J&T Express DP SugioLamongan. This research uses quantitative method, Because in this study the data obtainedin the form of numbers and analyzed by using the Analysis of SEM-Partial Least Square(PLS). The type and source of data used in this research is primary data and secondarydata. The technique of data collection is done by distributing questionnaires AndDocumentation. The population used in this study is consumers who already use a courierservice J&T Express DP Sugio Lamongan Number 638 consumers in 2021. The sampleused in this study were 90 respondents. Drawing technique the Sample is taken usingprobability sampling. Data analysis used is to use the method of partial least square (PLS)due to perform testing against the established relationship between one or moreindependent variables with one or more dependent variables. The results showed thatservice quality has a positive and significant impact on customer loyalty. service quality hasa positive and significant impact on Customer Satisfaction. customer satisfaction has apositive and significant impact on customer loyalty. Indirectly the quality of service has apositive and significant impact on customer loyalty through customer satisfaction.
Pengembangan Agroekowisata Berbasis Perkebunan Kopi Rakyat di Kecamatan Tutur, Kabupaten Pasuruan Jojok Dwiridotjahjono; Ahmad Zainul Arifin; Purnomo Edi Sasongko; . Maroeto; Wahyu Santoso
Agrokreatif: Jurnal Ilmiah Pengabdian kepada Masyarakat Vol. 3 No. 2 (2017): Agrokreatif Jurnal Ilmiah Pengabdian Kepada Masyarakat
Publisher : Institut Pertanian Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/agrokreatif.3.2.157-165

Abstract

IbW program’s aims to organize and plan the model of agrotourism development in Tutur Sub-District, Pasuruan District, based on the people's coffee. The several methods of implementation include socialization is done by several methods ranging from discourse, discussion, practice, module making, role play, and evaluation. The model approaches to the action program include: 1) Participatory Rural Appraisal (PRA) model; 2) Entrepreneurship Capacity Building model (ECB); and 3) Technology Transfer model (TT). In addition, advocacy program is conducted regularly between the companion with Manunggalig Karso farmer group, Tutur Sub-district, Pasuruan District. The results of the activities of IbW Agroekowisata in Tutur Sub-District, Pasuruan District based on coffee plantation of the people, have been achieved such as: a) Agricultural people garden profile in the form of audio visual; b) Detailed spatial plan for tourism areas of coffee garden and coffee house production, in the form of maps and floor plans; c) Banner and backdrop location of Desa Wisata Kopi; d) Guest book; and e) Design of location signposts. There are several reasons that encourage a positive response during the implementation of IbW: 1) IbW programs provide the economical benefits of integrated farming of coffee, apple, chrysanthemum, and dairy cattle; 2) Community empowerment methods and strategies implemented in this activity is a very effective facilitation felt by the community, especially promotion in the form of tourist visit book, flyer & brochure of coffee agro-tourism product, and website; and 3) The involvement of various elements can create synergism between the components concerned so that empowerment runs intensively and productively which has implications for the sustainability of the program.
PENGARUH KINERJA KEUANGAN TERHADAP PERTUMBUHAN LABA PADA PERUSAHAAN SUB SEKTOR FOOD AND BEVERAGE YANG TERDAFTAR DI BURSA EFEK INDONESIA PERIODE TAHUN 2010 – 2019 Dini Khoirun Nadia; Jojok Dwiridotjahjono
Jurnal Ilmiah Manajemen Ubhara Vol 3, No 1 (2021): Jurnal Ilmiah Manajemen Ubhara
Publisher : Prodi Magister Manajemen Fakultas Ekonomi dan Bisnis Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/jmu.v3i1.859

Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis kinerja keuangan yang terdiri dari : current ratio, quick ratio, debt to equity ratio, net profit margin, dan return on equity terhadap pertumbuhan laba pada Perusahaan Sub Sektor Food and Beverage yang terdaftar di Bursa Efek Indonesia periode tahun 2010 – 2019. Jenis penelitian yang digunakan yaitu jenis penelitian deskriptif dengan pendekatan kuantitatif. Populasi dalam penelitian ini adalah seluruh perusahaan sub sektor food and beverage yang terdaftar di Bursa Efek Indonesia periode tahun 2010 – 2019 yaitu sejumlah 30 perusahaan. Teknik penarikan sampel yang digunakan yaitu purposive sampling dan menghasilkan sampel sebanyak 13 perusahaan yang memenuhi persyaratan kriteria. Teknik analisis yang digunakan adalah uji asumsi klasik, regresi linier berganda, uji f, uji t, dan koefisien determinasi. Hasil penelitian mengidentifikasi bahwa antara pertumbuhan laba dengan variabel current ratio dan debt to equity ratio secara parsial berpengaruh signifikan terhadap pertumbuhan laba. Sedangkan quick ratio, net profit margin, dan return on equity secara parsial tidak terdapat pengaruh signifikan terhadap pertumbuhan laba. Secara simultan, seluruh variabel memiliki pengaruh signifikan terhadap pertumbuhan laba. 
PENGARUH IKLAN, KONFORMITAS DAN GAYA HIDUP HEDONIS TERHADAP PERILAKU KONSUMTIF PENGGUNA E-COMMERCE SHOPEE DI KOTA MOJOKERTO Salma Egita Fitri Subagyo; Jojok Dwiridotjahjono
E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Vol 14 No 1 (2021): JULI: Jurnal Ilmiah Ekonomi dan Bisnis
Publisher : STEKOM PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/e-bisnis.v14i1.342

Abstract

There are many e-commerce sites that have been present in Indonesia, one of which is Shopee. Shopee is here to provide many attractive offers such as lots of discounts, promos, cashback etc. This can lead to consumptive behavior. This study aims to determine: (1) The effect of advertising on consumptive behavior (2) The effect of conformity on consumptive behavior (3) The influence of a hedonic lifestyle on consumptive behavior in consumptive behavior. The population of this study were users of the e-commerce application Shopee in Mojokerto. In this study using a sample of 100 respondents. The sampling technique is purposive sampling technique with the criteria of women, domicile in Mojokerto, at least 17 years old, have used or purchased goods or services through the Shopee e-commerce application. Data analysis techniques used validity and reliability tests and hypothesis testing using multiple linear regression analysis, t test, f test, and R2 test. The results of this study indicate that advertising has a positive and significant effect on consumptive behavior, conformity has a positive and significant effect on consumptive behavior, the hedonic lifestyle has a positive and significant effect on consumptive behavior, advertising, conformity and hedonic lifestyle together have a positive and significant effect on behavior. consumptiveperilaku konsumtif.
Pengaruh Customer Experience, Trust Dan Customer Satisfaction Terhadap Repurchase Intention Pada Reservasi Tiket Pesawat Di Traveloka Dimas Barent Insyra; Jojok Dwiridotjahjono
SEIKO : Journal of Management & Business Vol 5, No 2 (2022): July - December
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v5i2.2964

Abstract

Abstrak Artikel ini memiliki tujuan untuk mengetahui adanya pengaruh Customer Experience, Trust dan Customer Satisfaction Terhadap Repurchase Intention Pada Reservasi Tiket Pesawat di Aplikasi Traveloka (Studi Kasus Masyarakat Kota Tanjungpinang Provinsi Kepulauan Riau) yang dapat dijelaskan secara parsial maupun simultan. Artikel ini merupakan penelitian kuantitatif dan menggunakan alat uji Regresi Linier Berganda. Teknik penarikan sampel pada penilitian ini adalah dengan purposive sampling yang memiliki jumlah 100 responden yang telah mengisi angket yang telah disediakan serta analisis menggunakan aplikasi SPSS. Hasil penelitian ini menunjukkan bahwa terdapat adanya pengaruh yang signifikan baik secara simultan variabel Customer Experience, Trust dan Customer Satisfaction terhadap variabel dependen Repurchase Intention maupun secara parsial masing-masing variabel dependen terhadap variabel independen. Dengan hasil penelitian ini menunjukan bahwa Customer Experience, Trust dan Customer Satisfaction dapat memberikan pengaruh signifikan kepada masyarakat Kota Tanjungpinang Provinsi Kepulauan Riau dalam melakukan pembelian kembali atau Repurchase Intention dalam melakukan reservasi tiket pesawat di Traveloka. Kata Kunci: Customer Experience, Trust, Customer Satisfaction, Repurchase Intention, Traveloka. Abstract This paper aims to determine the influence of Customer Experience, Trust and Customer Satisfaction on Repurchase Intentions on Airplane Ticket Reservations in the Traveloka Application (Case Study of Tanjungpinang’s Citizen, Riau Islands Province) which can be explained partially or simultaneously. This scientific work is a quantitative research and uses the Multiple Linear Regression test tool. The sampling technique in this study was by purposive sampling which had a total of 100 respondents who had filled out the questionnaire that had been provided and analyzed using the provided SPSS application. The results of this study indicate that there is a significant influence both simultaneously the variables Customer Experience, Trust and Customer Satisfaction on the dependent variable Repurchase Intention and partially each dependent variable on the independent variable. The results of this study show that Customer Experience, Trust and Customer Satisfaction can have a significant influence on the people of Tanjungpinang City, Riau Islands Province in making repurchases or Repurchase Intentions in making flight ticket reservations at Traveloka.. Keywords: Customer Experience, Trust, Customer Satisfaction, Repurchase Intention, Traveloka.
Analisis Penerapan Sistem Administrasi Umum Pada Divisi Administrasi PT Anugerah Santosa Abadi Di Surabaya Nanda Oktavia; Jojok Dwiridotjahjono
CENDEKIA: Jurnal Ilmu Sosial, Bahasa dan Pendidikan Vol. 4 No. 3 (2024): CENDEKIA: Jurnal Ilmu Sosial, Bahasa dan Pendidikan
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/cendekia.v4i3.2956

Abstract

The implementation of the General Administration System in the Administration Division of PT Anugerah Santosa Abadi (ASA) in Surabaya has a significant impact on the smooth operation of the company. This research highlights tax invoice and invoice management as a key element in daily administrative activities. Through a descriptive qualitative approach, this research aims to analyze the administrative practices implemented and their impact on company efficiency. The main objective of this research is to analyze the implementation of the general administration system, with a focus on the management of tax invoices and invoices, as well as identifying the impact on the smooth operations of PT ASA. This research uses a descriptive qualitative approach by carrying out an internship practice for one month at PT ASA. Data was collected through observation, interviews with administrative personnel, and analysis of documents related to tax invoices, invoices, and company tax policies. The research results show that PT ASA consistently applies two types of invoices, namely tax invoices and invoices, with clear roles and functions. Tax invoice color management contributes to the effectiveness of archiving and transaction tracking. Implementation of payment terms with the "Accurate" application also allows adaptation to the needs of customers from different sectors. Overall, good integration of administrative systems ensures company compliance with tax regulations and provides optimal service to customers. This research concludes that the implementation of the general administration system at PT ASA, especially in the management of tax invoices and invoices, makes a positive contribution to smooth operations and company compliance with tax regulations. The practical implication of this research is the importance of understanding and managing administrative aspects holistically to improve the efficiency and quality of company services.
Optimalisasi Pemasaran Produk Melalui Pemanfaatan Aplikasi Canva Sebagai Media Branding Dan Pendampingan Media Sosial Instagram Pada UMKM Catering “Miss Tote” Di Kelurahan Kepanjen Kidul, Kota Blitar Devi Khoiriyah; Jojok Dwiridotjahjono
Jurnal Pengabdian Masyarakat Indonesia Sejahtera Vol. 2 No. 3 (2023): September : Jurnal Pengabdian Masyarakat Indonesia Sejahtera
Publisher : STAI YPIQ BAUBAU, SULAWESI TENGGARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59059/jpmis.v2i3.230

Abstract

Catering "Miss Tote" is one of the MSMEs located in Kepanjen Kidul Village, Kepanjen Kidul District, Blitar City. In today's modern era, the catering business is faced with problems related to technology and digitalization. The implementation of community service aims to optimize product marketing through the use of the Canva application as a branding medium and mentoring the use of Instagram social media to expand customer reach and introduce products to potential customers. The method used is a case study with a qualitative approach, the data obtained from interviews with the owner of the MSMEs Catering "Miss Tote" and observations of marketing that has been done and documentation during the implementation process. The results of the study show that the "Miss Tote" MSMEs has marketing potential that has not been optimized, therefore students contribute to making logos, banners, catalogs and brochures as media branding of the "Miss Tote" MSMEs. Implementing a marketing strategy using Canva can have a positive impact such as building a strong brand image so that it can increase customer trust and become the hallmark of a business.
Visualisasi Data Finansial Investasi : Berdasarkan Age (Umur) & Gender (Jenis Kelamin) dalam memilih Debentures (Obligasi) Melalui pendekatan Data Science Menggunakan Google Colab. Dimas Wahyu Pangestu; Jojok Dwiridotjahjono
Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Vol. 1 No. 2 (2023): Jurnal Manajemen dan Administrasi Bisnis
Publisher : Politeknik Kampar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59061/dinamikapublik.v1i2.248

Abstract

Pada era digital ini, investasi dan pasar saham merupakan salah satu topik yang cukup menarik untuk dibahas dalam dunia keuangan. Perkembangan teknologi, informasi, dan komunikasi telah memungkinkan semua orang untuk mengumpulkan serta mengakses data finansial dalam volume data yang besar, luas, dan beragam atau biasa disebut dengan “Big Data”. Selain itu, dengan kemajuan dalam teknologi telah memunculkan kecerdasan buatan (artificial intelligence) dan pembelajaran mesin (machine learning), yang sangat membantu dalam analisis deskriptif investasi dan pasar saham. Algoritma canggih dapat digunakan untuk mengidentifikasi pola, tren, dan korelasi yang tidak terlihat secara manual dalam data finansial. Penelitian ini bertujuan untuk menganalisis dataset finance yang diperoleh dari platform Kaggle dengan menggunakan Google Colaboratory dan menggunakan 4 metode yaitu analisis use case, K-NN, K-Means dan Decision Tree.
Digitalisasi Dalam Pemasaran Produk UMKM Pasar Wisata Harmoni Keputih Surabaya Errina Eka Yahyaningtyas; Jojok Dwiridotjahjono
Masip: Jurnal Manajemen Administrasi Bisnis dan Publik Terapan Vol. 1 No. 3 (2023): September : MASIP
Publisher : Politeknik Kampar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59061/masip.v1i3.301

Abstract

Kuliah Kerja Nyata (KKN) Universitas Pembangunan Nasional “Veteran” Jawa Timur is an activity that is expected to be a learning tool for students to become a forum for students to actively contribute to nation building in the field of UMKM development. The main potential of UMKM in the Keputih Village is a strategic area, because of tourism and also being close to universities, making it the target market for marketing UMKM in Keputih. But there are obstacles in the process of developing and selling its products. There are culinary centers in the Keputih Village that have problems that have not implemented digital marketing, UMKM actors are still implementing conventional marketing. Based on the results of observations and observations made using the survey method, and interviews that have been carried out with the Keputih Village and UMKM actors, the main obstacle for UMKM actors is marketing. From this problem, students plan strategies to help UMKM players to capitalize on product marketing to develop UMKM businesses. As a result of this service activity, UMKM products have developed and the marketing aspects through digital are going well.
Implementasi Strategi Customer Relationship Management (CRM) Pada PT PLN (Persero) UP3 Surabaya Barat Regita Bintari Prameswari; Jojok Dwiridotjahjono
SANTRI : Jurnal Ekonomi dan Keuangan Islam Vol. 2 No. 3 (2024): Juni: SANTRI : Jurnal Ekonomi dan Keuangan Islam
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/santri.v2i3.594

Abstract

Customer Relationship Management (CRM) is a crucial strategy in strengthening relationships with customers and improving service quality. This research examines the implementation of CRM at PT PLN (Persero) UP3 West Surabaya, which aims to improve the efficiency of collecting and analyzing customer data through the use of application technology and websites. By understanding customer characteristics, behavior, and needs through effective profiling, PT PLN (Persero) UP3 West Surabaya can develop a more personalized and responsive CRM strategy, and improve ongoing interaction with customers. This research uses observation method and qualitative approach with literature review method to examine CRM implementation at PT PLN (Persero) UP3 West Surabaya. The results showed that the use of a customer profiling database can help PT PLN in creating a better customer experience and increasing customer loyalty. Successful CRM implementation requires careful planning, adequate technology, and support from all parties in the organization.
Co-Authors Ahmad Zainul Arifin Anindita Vella Puspitasari Bernadeth Gabriella Putri Hardianti Devi Khoiriyah Dimas Barent Insyra Dimas Wahyu Pangestu Dini Khoirun Nadia Errina Eka Yahyaningtyas Maroeto Maroeto Nanda Oktavia Purnomo Edi Sasongko Regita Bintari Prameswari Rizkia, Cahyaning Sasi Salma Egita Fitri Subagyo SILMI RAHMANI Wahyu Santoso Yustika Wahyu Ningrum