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All Journal JSI: Jurnal Sistem Informasi (E-Journal) Jurnal Informatika InfoTekJar : Jurnal Nasional Informatika dan Teknologi Jaringan Jurnal Mantik Penusa JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Jurnal Sisfokom (Sistem Informasi dan Komputer) JIPN (Journal of Informatics Pelita Nusantara) JUTIM (Jurnal Teknik Informatika Musirawas) Jurnal Teknologi Informasi MURA Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal Teknologi dan Informasi JUSIM (Jurnal Sistem Informasi Musirawas) Technologia: Jurnal Ilmiah Jurnal Teknologi Informasi : Jurnal Keilmuan dan Aplikasi Bidang Teknik Informatika Madani : Indonesian Journal of Civil Society Pilar Teknologi : Jurnal Penelitian Ilmu-ilmu Teknik Jurnal Teknimedia: Teknologi Informasi dan Multimedia Jurnal Teknologi JSK (Jurnal Sistem Informasi dan Komputerisasi Akuntansi) Kharisma Tech JSITIK: Jurnal Sistem Informasi dan Teknologi Informasi Komputer Jurnal Teknologi Informasi Mura Prosiding Seminar Nasional Inovasi Teknologi Terapan Jurnal Inovasi Teknologi Terapan Jurnal Informatika: Jurnal Pengembangan IT
Ahmat Josi
Politeknik Manufakur Negeri Bangka Belitung
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Rancang Bangun Aplikasi Pengaduan Layanan Publik Sebagai Media Pengaduan Masyarakat Desa Pagarawan Berbasis Android Alzibar, Rafi; Josi, Ahmat; Putri, Vivin Mahat
Jurnal Teknologi Vol 26, No 1 (2026): April 2026
Publisher : Politeknik Negeri Lhokseumawe

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30811/teknologi.v26i1.8441

Abstract

Public services that are still carried out manually in Pagarawan Village require people to come directly to the village office to submit complaints, which is considered inefficient in today's digital era. To address this issue, this study aims to design and develop an Android-based public service complaint application as a medium for the community to convey their aspirations digitally. The method used is the Prototype method, which includes the stages of requirements gathering, design, prototype evaluation, coding, testing, and system evaluation. System testing was carried out using Black Box testing involving the Pagarawan Village Office and the community as users. The test results showed that all main features, such as registration, login, complaints, report status monitoring, and data management by the admin, functioned properly and as needed. In addition, user satisfaction testing through User Acceptance Testing (UAT) resulted in a score of 84.32%, which falls into the “Very Good” category, indicating that the system is well-received by users and provides a satisfying user experience. This application is expected to become an effective digital innovation in improving the efficiency of complaint handling, accelerating follow-up on reports, and strengthening the quality of public services at the village level through the use of information technology.
Co-Authors Afriyansyah, Riki Ajilaksana, Bima Alzibar, Rafi Ana Naela Nurhayati Andi Christian Andri Susanto Anita Ariansyah Ariansyah Aryo Prasetya Bayu Pratama Better Swengky Dani Dan Desi Susanti Dewayani, Rossa Julia Dini Septi Anggraini Ellyta, Dea Fajriyah Fajriyah Firmansyah, Muhammad Ferdi Firmansyah Fitri, Salsabilah Fortuna Alfarisi, Alvin Indah Riezky Pratiwi Irwan Irwan Isnaini, Ratri Khaliq, Noval Ahmad LINDA FUJIYANTI Mubaroh, Sari Muhammad Setya Pratama NikoKurnia Tama Novramdan Ilham Alan Nugraha, Estu Nur Aini Hutagalung Padillah, Nurul Parulian Silalahi Prahata Jasa, Yodi Razsiah, Fadel Riki Afriansyah Rissinta, Rissinta sabili, Ridha Salima, Ade Septiandi, Recky Sidhiq Andriyanto Tolip Fisika Vivin Mahat Putri Yang Agita Rindri Yang Anggita Rindri Zuhri Zuhri, Zuhri