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Kualitas Layanan Kereta Commuter Indonesia: Customer Satisfaction Index abdul muis; Dila Novita
JURNAL ADMINISTRASI DAN KEBIJAKAN PUBLIK Vol 10 No 2 (2020): JURNAL ADMINISTRASI DAN KEBIJAKAN PUBLIK
Publisher : Program Studi Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Islam '45 (UNISMA) Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/akp.v10i2.2212

Abstract

Increasingly developing technology, The Indonesian Commuter Train Company is required to maintain and improve services. This is a step that must be taken as the only provider of rail services in Jakarta, Bogor, Depok, Tangerang, and Bekasi areas. With the increasing number of choices of types of urban transportation services provided to the community, efforts to continue to make service improvements are imperative. This study analyzes the quality of service provided by The Indonesian Commuter Train Company at Cikarang Station from the passengers perspective. This research applies quantitative methods with survey data collection techniques through questionnaires. The population chosen was the commuter train service users at Cikarang Station with a sample of 100 respondents. The sampling technique used Simple Random Sampling. This study applies five SERVQUAL indicators. Data analysis was performed descriptively, Importance Performance Analysis, and Customer Satisfaction Index. The results of the study show that the service at Cikarang Station is already "Very Good" and the results of the Customer Satisfaction Index analysis obtained are 91%, which means the customer is "Very Satisfied".
IMPLEMENTASI ELECTRONIC GOVERNMENT MELALUI PROGRAM PENERIMAAN PESERTA DIDIK BARU (PPDB) ONLINE SEBAGAI UPAYA PENINGKATAN PELAYANAN PENDIDIKAN KOTA BEKASI Abdul Muis; Rizky Riyadi; Dila Novita
JURNAL ADMINISTRASI DAN KEBIJAKAN PUBLIK Vol 12 No 1 (2022): JURNAL ADMINISTRASI DAN KEBIJAKAN PUBLIK
Publisher : Program Studi Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Islam '45 (UNISMA) Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/akp.v12i1.4625

Abstract

The development of information technology has entered various fields, one of which is the use of information technology and telecommunications in public services in the field of education. Based on the Ministry of Education and Culture No. 51 of 2018 concerning the improvement of online New Student Admission which makes it easier to register, and minimizes queues, effective time without queuing which can improve the quality of New Student registration. This study aims to analyze the Implementation of New Student Admission and the factors that influence New Student Admission. The research paradigm uses constructivism paradigm, case study research design, qualitative research methods with data acquisition techniques by observation and interviews. The results of the study concluded that the implementation of Online New Student Admission greatly facilitates the registration of prospective students in terms of time, data that is accurate, effective and efficient. Even so, there are several shortcomings in the Implementation of New Student Admissions, namely an inadequate internet network, the high cost of the internet network, the number of parents who do not understand Information Technology Science, the lack of maximum socialization regarding New Student Admission such as coordinate points or zoning systems.
IMPLEMENTASI KEBIJAKAN PENYEBARLUASAN INFORMASI PENYELENGGARAAN PEMERINTAHAN DI KOTA BEKASI MELALUI BEKASI ICONIC Adi Susila; Leni Yunaida; Dila Novita
JURNAL ADMINISTRASI DAN KEBIJAKAN PUBLIK Vol 12 No 2 (2022): JURNAL ADMINISTRASI DAN KEBIJAKAN PUBLIK
Publisher : Program Studi Ilmu Administrasi Negara, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Islam '45 (UNISMA) Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/akp.v12i2.5644

Abstract

Electronic Government in Indonesia has been introduced and started through Presidential Instruction No. 3 of 2003 concerning the National Policy and Strategy for Electronic Government Development which states that the development of electronic government is an effort to develop governance based on using electronics in order to improve the quality of public services effectively and efficiently. Besides that, e-government also aims to support good governance (good governance). The purpose of this research is to analyze the implementation of Mayor Regulation Number 32 of 2019 concerning the Dissemination of Information on Government Administration in the Bekasi City Government Environment in the Bekasi Iconic Application, identify the inhibiting factors for implementing the Bekasi Iconic Application, analyze any efforts to overcome obstacles in implementation, and find out the perceptions of the community concerned the application. Researchers examined this matter using a constructivism paradigm with qualitative research methods accompanied by a case study research approach. Based on the results of the research, the implementation of Mayor Regulation Number 32 of 2019 concerning Dissemination of Government Information in the Bekasi City Government Environment through the Bekasi Iconic Application which was launched in 2018 did not run optimally due to several obstacles in its implementation, the main of these obstacles is the lack of coordination between organizations Regional Apparatus (OPD) related to updating existing systems in each OPD, how to overcome obstacles by coordinating and monitoring between Regional Apparatus regarding updating application data of each Regional apparatus collected in Bekasi Iconic, the community hopes for continuous quality improvement towards The Bekasi Iconic application is a collaboration of information between OPDs around the Bekasi City government to maximize the implementation of public information services for the people of Bekasi City.
Co-Authors Abdul Muis Abdul Muis Adara, Reza Anggriyashati Adi Susila Amanda Morlian Andi Sopandi Bayu Kurniawan Elvira Suryani Fadhilah Fitri, Ai Govindaraju, Vimala Haniyah Salfa Fauziah Hartini, Tin Hasan Basri Leni Yunaida Lestary, Maeyke Mita Widyastuti Mita Widyastuti Muhammad Fadil Muhammad Yunus Nadhirah Qintharah, Yuha Rahmat Nuryono Riskyani, Siska Kartikasari Rizky Riyadi suniah, suniah Tamario Sutan Wasita, Andi