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Literatue Review Pengaruh Pengalaman Mobile Banking Dan Persepsi Keamanan Terhadap Loyalitas Nasabah Di Indonesia Sheren Angguista; Angeline; Hommy Dorthy Ellyany Sinaga
Menulis: Jurnal Penelitian Nusantara Vol. 2 No. 5 (2026): Menulis - Mei
Publisher : PT. Padang Tekno Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59435/menulis.v2i5.1121

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh pengalaman Mobile Banking dan Persepsi Keamanan terhadap Loyalitas Nasabah di Indonesia melalui metode pendekatan yaitu Systematic Literature Review (SLR) yang kualitatif dengan adanya pendekatan ini yang dapat mengkaji berbagai jurnal dan artikel ilmiah relevan dalam 10 tahun terakhir. Hasil kajian ini Mobile Banking dan Persepsi Keamanan memberikan pengaruh yang lebih kuat dan signifikan terhadap Loyalitas Nasabah. Oleh karena itu, peningkatan kualitas layanan Mobile Banking serta sistem Persepsi Keamanan yang baik menjadi faktor penting dalam mempertahankan dan meningkatkan Loyalitas Nasabah di era digital.
THE EFFECT OF BRAND IMAGE, PRODUCT QUALITY, AND PROMOTION ON THE PURCHASE DECISION OF INDOMILK PRODUCTS IN BATAM CITY Angeline; Nora Pitri Nainggolan
International Journal Management and Economic Vol. 5 No. 2 (2026): May: International Journal Management and Economic
Publisher : Asosiasi Dosen Muda Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56127/ijme.v5i2.2722

Abstract

This study aims to analyze the influence of brand image, product quality, and promotion on purchasing decisions for Indomilk products in Batam City. This study uses a quantitative approach with a survey method. Data were obtained by distributing questionnaires to Indomilk consumers domiciled in Batam City with a total of 119 respondents. The sampling technique used purposive sampling with the criteria that respondents had purchased Indomilk products and were at least 17 years old. Data analysis was conducted using descriptive statistics and multiple linear regression with the help of SPSS version 26. The results showed that partially brand image, product quality, and promotion had a positive and significant effect on purchasing decisions for Indomilk products in Batam City. Simultaneously, the three independent variables also had a significant effect on purchasing decisions. These findings indicate that consumer purchasing decisions are not only influenced by one factor, but are a combination of positive brand perceptions, good product quality, and effective promotional strategies. Findings study This give implications strategic for company in formulate marketing strategies use increase decision purchase consumers.