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All Journal JOURNAL OF SCIENCE AND SOCIAL RESEARCH Jurnal Review Pendidikan dan Pengajaran (JRPP) Indo-MathEdu Intellectuals Journal In Right: Jurnal Agama dan Hak Azazi Manusia Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan HEUTAGOGIA: Journal of Islamic Education Asian Journal of Philosophy and Religion Jurnal Akuntansi, Keuangan, Perpajakan dan Tata Kelola Perusahaan Journal of Islamic Studies
Afriyanto, Dwi
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Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Analisis Peran Unit Terminal Inspection Service dalam Pengawasan Fasilitas Landside pada Terminal Domestik Bandar Udara Internasional Juanda Surabaya Wijayanto, Muhammad Mukti Bintang; Afriyanto, Dwi; Adriansyah, Feri; wijayanto, bintang
Indo-MathEdu Intellectuals Journal Vol. 7 No. 4 (2026): Indo-MathEdu Intellectuals Journal (In-Press)
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v7i4.7292

Abstract

The effectiveness of terminal facility supervision directly impacts user comfort and compliance with service standards mandated by airport regulations. This study aims to analyze the role of the Terminal Inspection Service (TIS) in supervising landside facilities at the Domestic Terminal of Juanda International Airport, Surabaya, and to identify the obstacles encountered during implementation. A qualitative approach with a case study design was employed. Data were collected through participant observation, in-depth interviews, and document analysis, then processed using the Miles, Huberman, and Saldaña interactive model, comprising data condensation, data display, and conclusion drawing and verification. The results indicate that the TIS unit conducts supervision through two approaches: proactive routine inspections and reactive complaint handling. Key challenges identified include limited personnel relative to the size of the area under supervision and delays in facility repairs due to a lack of available spare parts. The findings suggest that while the TIS unit's supervision generally aligns with the Minister of Transportation Regulation Number 41 of 2023, strengthening human resources and accelerating maintenance coordination are necessary to enhance the effectiveness of landside facility supervision.
Co-Authors Adriansyah, Feri Anandari, Anatansyah Ayomi Candra, Danar Adi Endrawijaya, Ika Gayatri, I Dewa Ayu Dela Mubarok, Imam Rachiem, Ika Saragih, Jeremy Juni Wilson Sembodo Ardi Widodo Sri Sumarni Suwardi Suwardi wijayanto, bintang Wijayanto, Muhammad Mukti Bintang