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IMPLEMENTATION OF HELPDESK CHATBOT APPLICATION FOR INFORMATION SYSTEM SERVICES IN HIGHER EDUCATION Sumiyati; Rahayu, Puji; Adiwinata, Calvin; Marbun, Rosmalinda
Jurnal INSTEK (Informatika Sains dan Teknologi) Vol 9 No 2 (2024): OCTOBER
Publisher : Department of Informatics Engineering, Faculty of Science and Technology, Universitas Islam Negeri Alauddin, Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/instek.v9i2.50073

Abstract

This study implements a helpdesk chatbot application for information system services in higher education. The background is the students' need for quick and accurate academic information, especially during the Covid-19 pandemic. The method used is the waterfall model, with data collection stages through questionnaires, observation, and literature study. The development result is a web-based chatbot application that can automatically answer student questions related to academic information systems. Testing shows that this application successfully improves information service efficiency, reduces the workload of helpdesk admins, and increases user satisfaction. In conclusion, this helpdesk chatbot is effective in providing information to students anytime and anywhere, with recommendations for further development in the future.
Analisis Bibliometrik Metode PROMETHEE untuk Pemilihan Smartphone Lestari, Mulyati; Hasibuan, Safina Faradilla; Fajrina, Berliana; Rahayu, Shopia; Fanesa, Olvya; Rahayu, Puji
Media Informatika Vol 24 No 1 (2025)
Publisher : P3M STMIK LIKMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37595/mediainfo.v24i1.226

Abstract

Penelitian ini membahas penggunaan metode PROMETHEE (Preference Ranking Organization Method for Enrichment Evaluation) untuk membantu memilih smartphone. Metode ini digunakan karena mampu menangani berbagai kriteria seperti harga, spesifikasi, dan fitur, yang sering membingungkan konsumen. Data penelitian dikumpulkan dari Google Scholar menggunakan aplikasi Publish or Perish untuk periode 2019–2024. Kemudian, data dianalisis menggunakan VOSviewer untuk menampilkan hubungan antara istilah-istilah yang sering muncul dalam penelitian terkait. Hasil penelitian menunjukkan bahwa metode PROMETHEE banyak digunakan dalam sistem pendukung keputusan dan terbukti membantu pengguna memilih smartphone dengan lebih mudah. Sebanyak 269 artikel ditemukan yang membahas tentang metode ini, mencakup berbagai aplikasi seperti penilaian produk dan rekomendasi pembelian. Artikel-artikel tersebut dikelompokkan berdasarkan tema tertentu, seeperti pemilihan produk elektronik dan aplikasi PROMETHEE di berbagai bidang. Hasil tersebut menunjukkan masih banyak yang menggunakan metode PROMETHEE untuk membantu dalam mempermudah proses pemilihan smartphone berdasarkan kebutuhan pengguna.
KAJIAN PENERAPAN METODE ANALISA DAN PERANCANGAN BERBASIS OBJEK PADA TOPIK INTERNET OF THINGS (IOT) Umar, Reyner Junistio; Marlis, Agung Riadi; Rahayu, Puji
JRIS : Jurnal Rekayasa Informasi Swadharma Vol 5, No 1 (2025): JURNAL JRIS EDISI JANUARI 2025
Publisher : Institut Teknologi dan Bisnis (ITB) Swadharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56486/jris.vol5no1.625

Abstract

Object-oriented analysis and design (OOAD) is a global method for modeling applications, businesses, or systems with graphical diagrams, improving product quality through object-based prototypes. This research aims to collect relevant evidence and provide insight into how OOAD principles can be applied to design and develop effective Internet of Things (IoT) solutions. The type of research is a literature review conducted using the PRISMA technique on 675 publications from the Google Scholar database. The research results show significant and promising development trends regarding the application of OOAD in IoT topics. The latest research trends evaluated show the importance of OOAD in various aspects, such as data management, security, and the development of increasingly sophisticated IoT applications. IoT areas with great potential for future OOAD applications include home automation, energy management, healthcare, intelligent transportation, and smart agriculture.Analisa dan Perancangan Berbasis Objek (OOAD) adalah metode global untuk memodelkan aplikasi, bisnis, atau sistem dengan diagram grafis, meningkatkan kualitas produk melalui prototipe berbasis objek. Penelitian ini bertujuan untuk mengumpulkan bukti yang relevan dan memberikan wawasan tentang bagaimana prinsip-prinsip OOAD dapat diterapkan untuk merancang dan mengembangkan solusi Internet of Things (IoT) yang efektif. Jenis penelitian adalah kajian pustaka dengan melakukan systematic review menggunakan teknik PRISMA terhadap 675 publikasi dari basis data Google Scholar. Hasil penelitian  menunjukkan tren perkembangan yang signifikan dan menjanjikan terkait penerapan OOAD dalam topik-topik IoT. Tren penelitian terkini yang dievaluasi menunjukan pentingnya OOAD dalam berbagai aspek seperti pengelolaan data, keamanan, dan pengembangan aplikasi IoT yang semakin canggih. Bidang aplikasi IoT yang memiliki potensi besar untuk penerapan OOAD di masa depan mencakup otomasi rumah, manajemen energi, perawatan kesehatan, transportasi cerdas, dan pertanian pintar.
Systematic literature review of learning model using augmented reality for generation Z in higher education Zulfachmi, Zulfachmi; Rahim, Normala; Rizhan, Wan; Rahayu, Puji; Saputra, Aggry
Indonesian Journal of Electrical Engineering and Computer Science Vol 39, No 2: August 2025
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijeecs.v39.i2.pp1109-1120

Abstract

Higher education is evolving with innovations aimed at enhancing the quality of learning, and one prominent innovation is the integration of augmented reality (AR) technology into the learning process. AR merges real-world and virtual elements in real-time, creating interactive and immersive educational experiences. This technology supports the display and interaction with virtual objects, enhancing engagement and comprehension among students. However, effective integration of AR in higher education faces challenges such as limited technological infrastructure, the need for skilled lecturers, and the adaptation of teaching methods to suit generation Z's learning preferences. Despite their technological proficiency, many educational institutions struggle to optimally implement innovations like AR. This systematic literature review aims to explore and identify an AR-based learning model suitable for generation Z in higher education. Findings suggest that AR technology can significantly enhance learning by offering engaging visualizations and interactive experiences, aligning well with generation Z's characteristics and learning styles. Effective AR implementation requires suitable platforms, such as mobile, desktop, wearable, and projection platforms, each offering unique benefits. By designing AR learning models that cater to generation Z, educational institutions can improve learning outcomes and experiences.
Transformasi Digital melalui Penerapan Enterprise Architecturedi PT. Anugrah Mandiri Maju Raya Dianisa, Aira; Rahayu, Puji; Muftikhali, Qilbaaini
Jurnal Tata Kelola dan Kerangka Kerja Teknologi Informasi Vol. 11 No. 2 (2025): September 2025
Publisher : Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/jtk3ti.v11i2.17456

Abstract

Transformasi digital menjadi kebutuhan mendesak bagi PT. Anugrah Mandiri Maju Raya (AMMR) dalam meningkatkan efisiensi dan transparansi operasional bisnis. Penelitian ini bertujuan merancang Enterprise Architecture berbasis kerangka kerja TOGAF ADM untuk mendukung proses digitalisasi, menggantikan sistem manual yang masih digunakan perusahaan. Metodologi yang digunakan adalah studi kasus dengan pendekatan kualitatif deskriptif, melalui observasi, wawancara, dan studi dokumentasi. Hasil penelitian menghasilkan perancangan sistem informasi terintegrasi bernama SIAMMR yang mendukung aktivitas pemesanan, pengecekan stok, pelacakan pengiriman, dan pembayaran secara real-time. Rancangan arsitektur meliputi tahapan Preliminary Phase hingga Implementation Governance dengan analisis kondisi saat ini (as-is), penyusunan rancangan masa depan (to-be), dan gap analysis. Implementasi SIAMMR juga dilengkapi dengan perencanaan migrasi sistem dan pengawasan terhadap pelaksanaannya. Penelitian ini memberikan kontribusi berupa blueprint digitalisasi strategis yang diharapkan dapat meningkatkan efisiensi operasional dan memperkuat daya saing perusahaan dalam menghadapi era transformasi digital.
Increasing Financial Literacy of West Jakarta City MSMEs Through SIAPIK Application Training: Peningkatan Literasi Keuangan UMKM Kota Jakarta Barat Melalui Pelatihan Aplikasi SIAPIK Rahayu, Puji; Meiyanti, Ruci; Tarmidi, Deden; Putra, Yananto Mihadi; Maulana, Goffari
Dinamisia : Jurnal Pengabdian Kepada Masyarakat Vol. 7 No. 6 (2023): Dinamisia: Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/dinamisia.v7i6.12261

Abstract

UMKM di Indonesia terus meningkat secara kuantitas meski tidak selalu dalam kualitas, padahal Pemerintah mengharapkan UMKM naik kelas. Salah satu yang merupakan kendala stagnannya UMKM dan terkadang gulung tikar adalah ketidakmampuan UMKM dalam menganalisis kinerja usahanya dan tidak memiliki target di masa mendatang. Laporan keuangan dapat membantu UMKM dalam menganalisis kinerja masa lalu dan target masa mendatang, namun banyak kendala dihadapi UMKM dalam penyusunan laporan keuangan. Kegiatan Kemandirian Masyarakat ini dilakukan dengan metode sosialisasi penyusunan Laporan Keuangan menggunakan SIAPIK yang dicetuskan Bank Indonesia, serta praktik dan studi kasus penyusunan laporan keuangan sederhana berdasarkan SAK EMKM. Berdasarkan Pretest dan Posttest yang dilakukan, terjadi peningkatan pemahaman dan kemampuan peserta yaitu pelaku UMKM di Kota Jakarta Barat dengan 100% menyatakan kebermanfaatan pelatihan SIAPIK serta bersedia untuk menggunakan aplikasi SIAPIK pada penyusunan laporan keuangan usaha. Dengan kegiatan ini diharapkan UMKM bertambah sadar akan manfaat laporan keuangan bagi keberlangsungan bisnis.
Evaluasi Layanan Keamanan Terkelola PT OGN Menggunakan COBIT 2019 Puji Rahayu; Alya Devia Rachmah; Salsabila Lathifa; Nasya Nurli Sukmono Putri; Najwa Ulya Najjini
Jurnal Tata Kelola dan Kerangka Kerja Teknologi Informasi Vol. 12 No. 2 (2026): Agustus 2026
Publisher : Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/jtk3ti.v12i2.20718

Abstract

The increasing complexity of cyber threats requires organizations, particularly information technology service providers, to implement effective security governance that ensures service continuity while complying with applicable regulatory requirements. As a company specializing in IT consulting, cybersecurity, and data protection, PT OGN requires a systematic evaluation of its managed security services to strengthen its governance practices. This study aims to evaluate the managed security services at PT OGN using the COBIT 2019 framework through design factors analysis, capability assessment, gap analysis, and the development of improvement recommendations. The design factors analysis identified DSS05 (Managed Security Services) as the most relevant domain based on the organization's characteristics, compliance requirements, and cybersecurity risk profile. The capability assessment revealed that DSS05.02 (Manage Network and Connectivity Security) and DSS05.03 (Manage Endpoint Security) remain at Capability Level 1, indicating that both practices have not yet achieved the organization's target of Capability Level 2. Based on these findings, improvement recommendations were formulated across the people, process, and technology dimensions and organized into a 12-month implementation roadmap. This study contributes governance recommendations aligned with business needs, organizational risk profiles, and compliance requirements, thereby supporting the improvement of managed security services governance at PT OGN. Keywords – COBIT 2019; capability assessment; design factors; managed security services; information security governance.
Strategy for IT-Business Alignment in a Higher Education Institution Using Initial Fit-HR Model Fitroh Fitroh; Zulfiandri Zulfiandri; Isnaini Monita Safitri; Puji Rahayu; Amany Burhanuddin Umar Lubis; Rohadatul Aisy; Mohammed Ikhlayel
Applied Information System and Management (AISM) Vol. 5 No. 1 (2022): Applied Information System and Management (AISM)
Publisher : Depart. of Information Systems, FST, UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/aism.v5i1.23624

Abstract

IT-business alignment (ITBA) is the development of a Strategic Alignment Model (SAM), which was introduced some decades ago, and is still the most critical issue for top management. This study proposes the Initial FIT-HR model in mapping specific components indicators that align HR in carrying out business processes for higher education institutions (HEI) in Indonesia. Previously, research had studied the alignment of HR management with IT to suit the Tri Dharma of Higher Education towards World-Class University. Meanwhile, the methodology used a mixed-method (with interview techniques, questionnaires, and focus group discussion FGD), which went through 3 phases: identification and determination of indicators, the initial design phase of the model, and validation. The results after the FGD process showed that four indicators (out of 40 based on 20 papers) were invalid in mapping specific components due to the different opinions of the participants. Therefore, in future work, the Islamic concepts to the proposed modeling. In addition, this study produced an initial model that collaborated the BITA concept with tree science as an approach to be applied by the higher education industry.
Peningkatan Keselamatan dan Kedisiplinan Berkendara melalui Implementasi Sistem Pemantau Perilaku Pengemudi Berbasis AI dan IoT pada Mitra PT Anugerah Sarana Dinamika Hadi Pranoto; Puji Rahayu; Nadya Putri Kansha; Syifa Fitria Inayah
Jurnal Kreativitas Pengabdian Kepada Masyarakat (PKM) Vol 9, No 9 (2026): Volume 9 Nomor 9 (2026)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jkpm.v9i9.27015

Abstract

ABSTRAK Kecelakaan lalu lintas di Indonesia masih didominasi oleh faktor kesalahan manusia (human error), yang berkontribusi pada lebih dari 70% dari total kejadian kecelakaan. Pasal 90 Undang-Undang Nomor 22 Tahun 2009 tentang Lalu Lintas dan Angkutan Jalan (UU LLAJ), yang dijabarkan lebih lanjut melalui Peraturan Pemerintah Nomor 27, 28, dan 29 Tahun 2015, mewajibkan pemasangan perangkat pembatas kecepatan dan sistem monitoring kelelahan pengemudi pada kendaraan angkutan penumpang dan barang. Namun, implementasi teknologi monitoring yang efektif dan terjangkau di lapangan masih terbatas. Program pengabdian kepada masyarakat (PkM) ini bertujuan mengimplementasikan dan menguji coba purwarupa SLIFA Connect — sistem pemantau perilaku pengemudi berbasis kecerdasan buatan (AI) dan Internet of Things (IoT) dengan deteksi multivariabel (indikasi mengantuk, penggunaan handphone, merokok, dan rem mendadak) — pada armada transportasi mitra industri. Kegiatan dilaksanakan melalui fabrikasi 20 unit purwarupa, uji laboratorium (Electromagnetic Compatibility/EMC dan Power Quality Monitoring/PQM), serta uji lapangan pada 10 unit armada truk dan bus milik PT Anugerah Sarana Dinamika (ASD), hasil kolaborasi dengan Universitas Mercu Buana. Hasil menunjukkan seluruh purwarupa lolos uji emisi elektromagnetik dan mampu mendeteksi serta mengirimkan notifikasi pelanggaran (event) secara real-time ke server slifa.io, meliputi penggunaan ponsel, indikasi mengantuk melalui analisis frekuensi menguap, aktivitas merokok, dan pengereman mendadak. Implementasi SLIFA Connect terbukti memberikan solusi monitoring yang objektif, real-time, dan terdokumentasi bagi manajemen armada mitra, sehingga diharapkan dapat mendukung penurunan risiko kecelakaan sekaligus kepatuhan terhadap regulasi keselamatan transportasi jalan. Kata Kunci: Sistem Monitoring Pengemudi, Kecerdasan Buatan, Internet of Things, Keselamatan Transportasi, Pengabdian Masyarakat.  ABSTRACT Traffic accidents in Indonesia are still dominated by human error factors, which contribute to more than 70% of total accidents. Article 90 of Traffic Law No. 22/2009, further elaborated through Government Regulations No. 27, 28, and 29 of 2015, mandates the installation of speed-limiting devices and driver fatigue monitoring systems on passenger and freight vehicles. However, effective and affordable field implementation of such technology remains limited. This community service program aims to implement and field-test the SLIFA Connect prototype — an AI- and Internet of Things (IoT)-based driver behavior monitoring system with multivariable detection (drowsiness, mobile phone use, smoking, and sudden braking) — on the fleet of an industry partner. Activities were conducted through the fabrication of 20 prototype units, laboratory testing (Electromagnetic Compatibility/EMC and Power Quality Monitoring/PQM), and field trials on 10 truck and bus units belonging to PT Anugerah Sarana Dinamika (ASD), in collaboration with Universitas Mercu Buana. Results show that all prototypes passed electromagnetic emission testing and successfully detected and transmitted real-time violation notifications to the slifa.io server, including mobile phone use, drowsiness indication through yawning frequency analysis, smoking activity, and sudden braking. The SLIFA Connect implementation provides an objective, real-time, and well-documented monitoring solution for partner fleet management, supporting both accident-risk reduction and compliance with road transport safety regulations. Keywords: Driver Monitoring System, Artificial Intelligence, Internet of Things, Transportation Safety, Community Service.