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All Journal Pixel : Jurnal Ilmiah Komputer Grafis Jurnal Pengabdian UntukMu NegeRI Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) JURNAL ILMIAH INFORMATIKA JURNAL PETIK JURNAL TEKNOLOGI DAN OPEN SOURCE Digital Zone: Jurnal Teknologi Informasi dan Komunikasi JATI (Jurnal Mahasiswa Teknik Informatika) Jurnal Digital Teknologi Informasi Jurnal Ilmu Komputer dan Sistem Informasi (JIKOMSI) Journal of Information Technology Ampera Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Jurnal Computer Science and Information Technology (CoSciTech) JPM: JURNAL PENGABDIAN MASYARAKAT Jurnal Indonesia : Manajemen Informatika dan Komunikasi Da'watuna: Journal of Communication and Islamic Broadcasting Reputasi: Jurnal Rekayasa Perangkat Lunak Action Research Literate (ARL) Abdiformatika: Jurnal Pengabdian Masyarakat Informatika Kontribusi: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Jurnal Esensi Infokom: Jurnal Esensi Sistem Informasi dan Sistem Komputer Jurnal Pengabdian Kepada Masyarakat Abdi Putra Jurnal Informatika Teknologi dan Sains (Jinteks) PROSISKO : Jurnal Pengembangan Riset dan observasi Rekayasa Sistem Komputer KOMMAS: Jurnal Pengabdian Kepada Masyarakat Jurnal Sains Informatika Terapan (JSIT) Innovative: Journal Of Social Science Research Journal of Software Engineering and Information System (SEIS) SATIN - Sains dan Teknologi Informasi Jurnal Netnografi Komunikasi Journal of International Multidisciplinary Research Jurnal Indonesia : Manajemen Informatika dan Komunikasi Jurnal Pancasila dan Kewarganegaraan (JUPANK) KOMPUTASI Scientific Journal of Computer Science
Edo Arribe, Edo
Universitas Muhammadiyah Riau
Religion Aerospace Engineering Arts Humanities Astronomy Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Public Health Social Sciences Transportation Other

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Journal : Journal of Software Engineering and Information System (SEIS)

 1 
ANALISIS MATURITY SISTEM INFORMASI MANAJEMEN RUMAH SAKIT DOMAIN SERVICE OPERATION FRAMEWORK ITIL V3 Aryanto; Arribe, Edo
Jurnal Rekayasa Perangkat Lunak dan Sistem Informasi Vol. 3 No. 1 (2023)
Publisher : Department of Information System Muhammadiyah University of Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (715.523 KB) | DOI: 10.37859/seis.v3i1.4628

Abstract

At present the world has entered the 4.0 era where information technology is a major factor in theadvancement of agency services and hospitals are one of them. XYZ Hospital is a health agency thatprovides health services to the community and has a duty to provide comfort and quality in its services.Hospital Management Information System (SIMRS) is a system or information technology that is usefulfor supporting services in hospitals. In connection with the use of information technology in services atXYZ Hospital, management is needed so that the process of using information technology can bemeasured. The measurement was carried out to find out how much the SIMRS readiness was insupporting the existing services at the hospital. In this study, analysis of information technologymanagement uses the Information Technology Infrastructure Library (ITIL) version 3 framework in theService Operation domain. The results of this study are a maturity level value of 3.17 which is at level3, namely Defined which is obtained from the results of the questionnaire as an instrument andrecommendations from measurements that have been carried out and focus on reaching level 4, namelyManaged
ANALISIS PENGARUH CUSTOMER SATISFACTION TERHADAP E-SERVICE QUALITY BERDASARKAN E-CUSTOMER LOYALTY PADA WEBSITE TOKOPEDIA Diansyah, Risnal; Arribe, Edo; Maula Zhakiyah, Annisa
Jurnal Rekayasa Perangkat Lunak dan Sistem Informasi Vol. 1 No. 1 (2021)
Publisher : Department of Information System Muhammadiyah University of Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (448.271 KB) | DOI: 10.37859/seis.v1i1.2868

Abstract

Tokopedia is an online buying and selling website that is safe, easy and convenient. In its services, there are still customer complaints about the quality of e-commerce services such as old delivery of goods, then the results of the goods sent do not match the criteria described on the website, then sometimes it is difficult to confirm problems about the goods purchased, and user security problems. Therefore, to overcome this problem, it is necessary to measure the quality of e-commerce services using the e-service method which focuses on six dimensions, namely Reliability, Responsiveness, Privacy / security, Information quality. / benefit (benefits / quality of information), Ease of use / usability (ease of use / usability) and Web design (site design). This study aims to determine the Analysis of the Influence of Customer Satisfaction on E-Service Quality Based on E-Customer Loyalty in Tokopedia Users. And knowing which variables get recommendations for improvement. In this study, the samples used were students of the Muhammadiyah Riau University who used Tokopedia e-commerce. Data obtained by conducting interviews, literature study and distributing questionnaires about the effect of Customer Satisfaction based on the E-servqual method to customers using Tokopedia e-commerce. Simultaneous test results (Test F) as a whole can be seen that the value of F count 132.557> F table 1.90, so it can be concluded that H1 is accepted which means there is a variable influence, namely E-Servqual (X1) and Customer Satisfaction (X2) the effect simultaneously (simultaneously) on the E-Customer Loyalty variable (Y)
ANALISIS TINGKAT KEPUASAN PENGGUNA APLIKASI SIGNAL NASIONAL MENGGUNAKAN METODE END USER COMPUTING SATISFACTION (EUCS) (Studi Kasus : Badan Pendapatan Daerah Provinsi Riau (BAPENDA) Arribe, Edo; Aryanto; Aulia, Sandra
Jurnal Rekayasa Perangkat Lunak dan Sistem Informasi Vol. 2 No. 1 (2022)
Publisher : Department of Information System Muhammadiyah University of Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (403.966 KB) | DOI: 10.37859/seis.v2i1.3377

Abstract

The National Signal application is a national digital Samsat application that can make it easier for the Indonesian people to make tax payments. The National Signal application, which will be held in Pekanbaru on August 25, 2021. Problems with the National Signal Samsat also often occur to some users of the National Signal application. The application requires a measurement of thelevel of end user satisfaction, so that it can find out the condition of application user satisfaction. This study has the aim of knowing user satisfaction using the EUCS method, this method is used because it is in accordance with the problems that existin the National Signal application users to make benchmarks on the dimensions that exist in the EUCS method. amount of 16%. While the other 4 variables have a high percentage of satisfaction with an average of 72-82%. And the results of the T test where the hypothesis on the accuracy variable section is rejected because there is no effect on users of the National Signal Application. Based on the overall results of the research, it can be seen that users of the National Signal application are satisfied withthe performance of the application with the highest score from the results of filling out the questionnaire from 222 samples which state that the National Signal Application is a complete information provider for paying the SAMSAT tax.
ANALISIS MANAJEMEN LAYANAN TEKNOLOGI INFORMASI DENGAN FRAMEWORK (ITIL) DOMAIN SERVICE STRATEGY DEVA WULANDARI; Edo Arribe; Aryanto; Putriani
Jurnal Rekayasa Perangkat Lunak dan Sistem Informasi Vol. 2 No. 2 (2022)
Publisher : Department of Information System Muhammadiyah University of Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (707.381 KB) | DOI: 10.37859/seis.v2i2.3995

Abstract

Aisyiyah Pratama Clinic in Pekanbaru is one of the clinics in Pekanbaru. precisely on KH Ahmad Dahlan street. At the Pratama Aisyiyah Clinic in Pekanbaru, they already use an application in their daily lives, the application is called KANZA. The application is java-based and the application covers all work in the clinic, from the queuing system to medical records. However, this application has several drawbacks, namely the ui/ux display of the application which confuses prospective patients so that this application is less effective when used in general (by patients and clinic staff). and also this application which has been in use since 2019 has been hacked which means this application is still vulnerable to hackers. but the clinic technician quickly fixed the firewall of the KANZA application. Because of this, this research really needs to be completed to the end so that this journal can later be used as a reference for agencies experiencing cases similar to or similar to this research, and specifically at the Aisyiyah Pekanbaru Primary Clinic which is the object of our research.
Co-Authors Abdel Haris Aragati Abdussalam, Rafiq Afrida, Ayuni Ahyaruddin, Muhammad Akbar Ananda, Farhan Alfakih Anggi Subekti Alfakih Anggi Subekti Alfarizy Rasyid, Harrasyid Andrean, M. Rayhan Andria, Muhammad Luthfillah Anjally Jayema Annisa Annisa Ulfa Ardita Arsyanda , Nabilla Arum Porbowati Aryanto Aryanto Aryanto Aryanto Aryanto Aryanto Aryanto Aryanto Aryanto Aryanto Asrianto, Rudy Azura, Yollanda Bangun, Elsi Titasari Br Br Bangun, Elsi Titasari Damara, Muhammad Zidane Damayanti Nasution Anti Damila, Miesie Sasikirana Desti Syavira Amanda DEVA WULANDARI Doni Winarso, Doni Eliyani Safitri Fachrul Rozi Fadilah Andina Hikmah Farezy, Virgi Fauzan, Wahyu Fazilla, Rahma Muti Febrilyana Wulandari Fernando, Aldi Fhingkan Agustina, Fatimah Fikri Wanda Putra Firmansyah, Denny Fransisko S, Dedi Furqoon Khalilullah, Muhammad Gulo, Yarnimawati Hafid, Afdhil Hafsari, Rizka Hakim, Ahmad Baihaki Hanif Luthfie Haris Aragati, Abdel Haris Haris, Haris Harun Mukhtar Hasanah, Nabela Nurul Hermawan, Fauzan Iman, Muhammad Khairul Inessthasia M. Ijfi Irfan Al Falah Irfan Sulthoni Isnaini, Ulfatul Jati Nugroho Juli Saputra Khumaedah, Nur Lopez, Febrian Maula Zhakiyah, Annisa Miransya, Virgiandika Muhammad Arief Akbar Muhammad Iqbal Syaputra Muhammad Luthfillah Andria Muhammad Ryandi Muhammad Zidane Damara Muhardi Muhitualdi Muslim, Nurul Alifa Putri Muzdhalifatul Ijfi, Inessthasia Nabil Iqbal, Ahmad Nabila Nurfadhilah Nayla Tsabitah Nouvalia Devega, Salsa Nurfadhilah, Nabila Nurul Alifa Putri Muslim Oktaviani, Tata Tiara Oky Setiawan Pancarani, Aliffa Mutia Porbowati, Arum PRATAMA, ARYA SAFTA Pratama, Dzaky Medlin Putra, Rachel Pramana Putri Leri, Zeli Putri, Cindy Wijaya Putri, Nurhidayah Putri, Sy. Riska Arjianti putriani Rama Putra Ramadhan Mufid, Farhan Raysad Zein Rezeki, Rezeki Riri Angraini Risnal Diansyah, Risnal Risnen Nirwana Rizka Hafsari Rizka Hafsari Rizki, M. Rizky Pratama Gulo Rudi Asrianto Sabila Zharfa Safitri, Eliyani Sakhila Ramadanadiva Arvi Salsabila, Oktaviani Ghina Salsabilah, Annisa Eka Salsabilla, Fania Salsabilla, Natasya Sandra Aulia Sarhan Pratama Sartika, Retno Wulan Setyawan Ardhi Wijaya Shabtina, Putri Hadeya Shahrulniza Musa Silvia Rahmayuni Siti Rodiah Syafri Andini, Vhany Syahril Syahril Syahril Syahril Syahril syahril Syahril Syahril Syahril Tengku Muhammad Zainul Aprilizar Vania Marisa Virgiandika Miransya Wahyu, Nova Wide Mulyana Widiastuti, Eka Wijaya, Setiawan Ardi Wijaya, Setyawan Ardhi Willy Fadhilah Wira Yudha Wisnu Wardhana Wiyrabawa Kainna Putra Rachman Wulandari, Febrilyana Yollanda Azura Zein, M. Rasyad Zharfa, Sabila