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All Journal Jurnal Pendidikan Ekonomi Undiksha Jurnal Ilmu Sosial dan Humaniora International Journal of Social Science and Business Prospek: Jurnal Manajemen dan Bisnis Jurnal Manajemen Perhotelan dan Pariwisata
I Wayan Bagia
Universitas Pendidikan Ganesha
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Comparative Study of Service Quality Before and After the Implementation of the PLN Mobile Application at PT PLN (Persero) Customer Service Unit Darmawan, Ketut Dody; Bagia, I Wayan
International Journal of Social Science and Business Vol 6, No 1 (2022): February
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v6i1.43989

Abstract

The rapid development of information technology recently has greatly influenced the needs of modern society for a service to be able to provide convenience, speed, and practicality in obtaining a service product. Besides, the situation of the Covid-19 pandemic has forced us to stay and reduce the outside activities nowadays for decreasing the clusters of the Covid-19 virus. Due to the demands, the company needs innovation to improve the service quality in keeping the satisfaction of the customer. This study was aimed to compare the service quality of customer before and after the implementation of the PLN Mobile at PT PLN (Persero) Kuta Badung Bali Service Unit. This quantitative research used a questionnaire method filled in via Google Form with a Cluster Random Sampling system. The data analysis technique used Paired Sample T-Test. The results showed: (1) The level of customer service quality in the PLN Manual was categorized as “Enough”, means that it was ineffective in getting services from PT PLN (Persero) Kuta. (2) The level of customer service quality after the implementation of the PLN Mobile is categorized as "Very High", means that customers are satisfied in the efficiency time with PLN's services from PT PLN (Persero) Kuta. (3) There was a strong influence with a significant difference on the quality of customer service before and after the implementation of the PLN Mobile.
The Effect of Peer Influence and Service Quality on Insurance Product Purchase Decisions (Case Study of Pt. Asuransi Jiwa Sinarmas MSIG Tbk Singaraja Branch) Laksmi, Made Sri; Bagia, Wayan; Trianasari, Nana
International Journal of Social Science and Business Vol 6, No 1 (2022): February
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ijssb.v6i1.44034

Abstract

Insurance is an insurance or agreement between two parties, the first party is required to pay contributions or premiums while the second party is required to provide guarantees to the first party if something bad happens to the insured participant or object. In addition to the community, insurance is also used by companies as a step to make investments to minimize losses that may occur in the future. This indicates that insurance has become an important part for every company. This study aims to empirically examine the role of peer influence and service quality on purchasing decisions of insurance products. The research method used is causal quantitative because the data used are quantitative data and the research variables have a causal relationship. The analytical tool used to test the hypothesis is to use Structural Equation Modeling (SEM). SEM analysis is used because SEM has the ability to measure latent variables that are not directly measured but through the estimation of indicators or parameters. The results show that peer influence and service quality have an effect either partially or simultaneously on purchasing decisions. This means that in order to increase sales of insurance products, it is important for management to pay close attention to the variables of peer influence and service quality.
ANALISIS KUALITAS PELAYANAN PADA PERUSAHAAN DAERAH AIR MINUM (PDAM) KOTA DENPASAR Ni Putu Neni Purwanti .; Drs. I Ketut Kirya,M.M .; Dr.I Wayan Bagia, M.Si .
Jurnal Pendidikan Ekonomi Undiksha Vol. 4 No. 1 (2014)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jjpe.v4i1.2022

Abstract

Penelitian ini bertujuan untuk mengetahui (1) harapan pelanggan, (2) perasaan pelanggan, (3) kualitas pelayanan, (4) perbedaan pelayanan yang dirasakan dengan yang dirasakan pada PDAM Kota Denpasar. Penelitian ini menggunakan desain penelitian deskriptif. Subjek dalam penelitian ini adalah pelanggan yang menggunakan pelayanan dan objeknya adalah kualitas pelayanan. Data dikumpulkan menggunakan kuesioner (angket) dan dianalisis secara deskriptif. Temuan hasil penelitian menunjukkan bahwa (1) harapan pelanggan berada pada kategori sangat penting dan (2) Perasaan pelanggan terhadap pelayanan PDAM Kota secara total berada pada kategori puas. (3) Kualitas pelayanan pada PDAM Kota Denpasar berada pada kategori baik dan (4) ada kesenjangan antara pelayanan yang diharapkan dengan pelayanan yang dirasakan oleh pelanggan PDAM Kota Denpasar. Sehingga perusahaan tetap perlu memperbaiki aspek-aspek yang menjadi komponen kualitas pelayanan agar dapat meningkatkan kualitas pelayanan menjadi yang lebih baik. Kata Kunci : kualitas pelayanan The main corcenrs of this study were (1) to know the customer’s expectation, (2) to know the customer’s feeling, (3) to know the service quality, (4) to know the difference service quality in PDAM Denpasar. The study itself utulized the descriptive reserach. The subject of the study were the customers who used the service in PDAM Denpasar, and the object was the quality of service in PDAM Denpasar. Then, the data gathered used questionnaire and analyzed by descriptively. The result of the study showed that (1) the customer’s feeling was categorized as very important, (2) the customer’s feeling trough the PDAM’s service is categorized as satisfied, (3) the service quality in PDAM Denpasar was categorized as good, (4) there was a gap between customer’s need and customer’s feel. So, the PDAM need to remanage the components of service to increase the service quality become the better one. keyword : service quality
ANALISIS BELUM TERCAPAINYA TARGET PENJUALAN ELEKTRONIK DAN FURNITURE (SEBUAH KAJIAN DARI PERSPEKTIF MANAJEMEN PEMASARAN) Ni Kadek Sri Wangi .; Drs. I Made Nuridja, M.Pd. .; Dr.I Wayan Bagia, M.Si .
Jurnal Pendidikan Ekonomi Undiksha Vol. 4 No. 1 (2014)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jjpe.v4i1.2072

Abstract

Penelitian ini bertujuan untuk mengetahui (1) faktor penyebab belum tercapainya target penjualan (2) dampak belum tercapainya target penjualan terhadap kinerja dan (3) upaya untuk mengatasi belum tercapainya target penjulan pada UD R. Cemerlang Sejahtera. Penelitian ini menggunakan desain penelitian deskriptif kualitatif. Subjek penelitian adalah pemilik, manajer pemasaran, karyawan dan konsumen dan objeknya adalah faktor penyebab belum tercapainya target penjualan, dampak belum tercapainya target penjualan dan upaya untuk mengatasinya. Data dikumpulkan dengan metode wawancara, observasi dan dokumentasi, serta dianalisis dengan teknik deskriptif kualitatif. Hasil penelitian menunjukkan bahwa: (1) faktor yang menyebabkan belum tercapainya target penjualan adalah keterlambatan pengiriman barang, harga produk yang mahal, pemberian diskon harga yang kurang menarik, karyawan bekerja kurang efektif, pelayanan yang kurang memuaskan dan kredit macet; (2) dampak belum tercapainya target penjualan yaitu menurunnya pendapatan perusahaan, gaji karyawan tidak terbayar, loyalitas dan kepuasan konsumen menurun sehingga pelanggan tidak teretensi dan insentif tidak terbayarkan; (3) upaya mengatasinya yaitu memperlancar pengiriman produk, meningkatkan modal dan kualitas pelayanan, melakukan pengawasan dan pengarahan terhadap karyawan, memberikan insentif bagi karyawan dan potongan harga.Kata Kunci : target penjualan The purpose of the research are to know (1) the cause of not reach selling target, (2) the problem did not reach selling target, and (3) the efforts made to overcome of not reach selling target at UD R. Cemerlang Sejahtera. Design of the research is descriptif qualitative. Subject of research is owner, marketing manager, employee, and customer and the object is the cause of not reach selling target, problem did not reach selling target and effort to overcome. Data obtained by using interviews, observation, documentation and the data were analyzed by descriptif qualitative technique. The result are showing: (1) the cause of not reach selling target were the delay in delivery of products, higher product prices, the discounted purchase price was less attractive, the employees worked less effectively, bad credit, and unsatisfied services; (2) the problem did not reach selling target is low income for companies, not pay the salary of workers, the loyality and satisfaction of low costumer so that it could not stand up the costemers and not get incentive; (3) the effort that was done to overcome the marketing target it could not be reached, improving of a quality service to accelerate of sending product, improving the capital of business to improve a quality of service, do supervision and instruction to the workers, give income for sales, and also discount.keyword : sales target
ANALISIS KELAYAKAN BISNIS BIODIESEL DARI MINYAK JELANTAH DITINJAU DARI ASPEK FINANSIAL PADA UD. SAMUDRA KENCANA TAHUN 2012 I Gusti Bagus Aditia Laksana .; Drs. I Ketut Dunia, M.Erg. .; Dr.I Wayan Bagia, M.Si .
Jurnal Pendidikan Ekonomi Undiksha Vol. 4 No. 1 (2014)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jjpe.v4i1.3061

Abstract

Penelitian ini bertujuan untuk mengetahui (1) faktor-faktor yang mempengaruhi investasi bisnis biodiesel dari minyak jelantah pada UD Samudra Kencana, dan (2) kelayakan bisnis biodiesel dari minyak jelantah pada UD Samudra Kencana. Data dikumpulkan dengan teknik wawancara, dan dokumentasi serta dianalisis secara eksploratif dengan kriteria investasi NPV, IRR, dan Net BC. Hasil penelitian yang menunjukan bahwa (1) faktor yang mempengaruhi investasi bisnis yaitu peluang usaha, anggaran modal, tenaga kerja, dan tekologi, (2) kelayakan bisnis berdasarkan kriteria investasi menunjukan bisnis layak dijalankan dengan hasil NPV, IRR, Net BC, bisnis biodiesel dari minyak jelantah pada UD Samudra Kencana pada tahun 2012 layak untuk dikembangkan.Kata Kunci : biodiesel, minyak jelantah, studi kelayakan bisnis. This research aim to know (1) the affecting factors investment business of biodiesel oil by used oil at UD Samudra Kencana, (2) business feasibility of Biodiesel oil by used oil at UD Samudra Kencana. Data collected with interview technique, and documentation and also exploration analysed with invesment criterion of NPV, IRR, and Net BC. Result of research which is showing that (1) the affecting factors investment business that is in the form of business opportunity, capital budget, labour, and technology, (2) business feasibility pursuant to investment criterion of showing a competent business run with result of NPV, IRR, Net BC, business biodiesel oil by used oil at UD Samudra Kencana in the year 2012 competent to be developed.keyword : biodiesel, used oil, business feasibility study.
MODEL KONSEPTUAL KINERJA INDIVIDUAL PEGAWAI PEMERINTAH DAERAH KABUPATEN YANG BERBASIS KOMPETENSI, KOMITMEN ORGANISASI, DAN MOTIVASI KERJA I Wayan Bagia
Jurnal Ilmu Sosial dan Humaniora Vol. 4 No. 1 (2015)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jish-undiksha.v4i1.4919

Abstract

Tujuan penelitian ini adalah untuk memperoleh temuan (1) faktor-faktor atau dimensi yang membentuk konstruk kinerja, kompetensi, komitmen organisasi, dan motivasi kerja;dan  (2) model koseptual kinerja individu pegawai yang berbasis kompetensi, komitmen organisasi, dan motivasi kerja. Penelitian ini menggunakan desain penelitian studi pustaka dan survei. Penelitian survei dilakukan pada delapan kabupaten, yaitu Kabupaten Jembrana, Tabanan, Badung, Gianyar, Bangli, Klungkung, Karangasem, dan Buleleng dengan menggunakan teknik penarikan sampel stratified random sampling. Data dikumpulkan dengan metode pencatatan dokumen, wawancara, dan kuesioner, kemudian dianalisis secara deskriptif dan menggunakan SEM (Structural Equition Modelling) untuk melakukan pengujian secra empirik. Temuan hasil analisis deskriptif dan SEM menunjukkan bahwa (1) konstruk variabel kinerja pegawai dibentuk oleh dimensi kuantitas kerja, kualitas kerja, pengetahuan kerja, kreativitas, kerja sama, inisiatif, dan kualitas personal; konstruk variabel kompetensi pegawai dibentuk oleh dimensi kompetensi intelektual, sosial, emosional dan spiritual; kontruk variabel komitmen organisasi dibentuk oleh dimensi komitmen organisasi afektif, kontinyu, dan normatif; serta motivasi kerja dibentuk oleh dimensi gaji, pekerjaan itu sendiri, promosi, rekan sekerja, dan kondisi kerja; dan (2) model konseptual kinerja individu pegawai dipengaruhi oleh kompetensi dan komitmen organisasi dengan motivasi kerja pegawai sebagai intervening.
Pengaruh Motivasi Kerja dan Disiplin Kerja Terhadap Kinerja Karyawan Komang Alit Miskiani; I Wayan Bagia
Prospek: Jurnal Manajemen dan Bisnis Vol. 2 No. 2 (2020)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/pjmb.v2i2.27077

Abstract

The research aimed to obtain an explanatory findings were tested on the effect of (1) work motivation and work discipline influencing employee performance, (2) work motivation influences work discipline, (3) work motivation influences employee performance, and (4) work discipline on employee performance. The subjects in this study were all employees of Koperasi Serba Usaha Tunas Mertha Mandirii Singaraja and the object of this research were work motivation, work discipline and employee performance. The population in this study were all employees of 39 people. This research includes population research because all employees are used as observation units. Data were collected by questionnaire method, then analyzed by path analysis. The findings of this study show that (1) work motivation and work discipline has a positive effect on employee performance, (2) work motivation has a positive effect on work discipline, (3) work motivation has a positive effect on employee performance, and (4) work discipline has a positive effect on the performance of Koperasi Serba Usaha Tunas Mertha Mandiri Singaraja. 
Pengaruh Komitmen Organisasional terhadap Kepuasan Kerja Ida Ayu Kade Asri Dwiyanti; I Wayan Bagia
Prospek: Jurnal Manajemen dan Bisnis Vol. 2 No. 2 (2020)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/pjmb.v2i2.27078

Abstract

The research aimed to obtain an explanatory finding was tested on the effect of organizational commitment on job satisfaction at PT BPR Nusamba Kubutambahan. The research design used in this study was quantitative with assosiative appoarch. The subject of this research is the employee at PT BPR Nusamba Kubutambahan and the object of this research  focuses on the variabels of organizational commitment and job satisfaction. The population used in this study amounted to 60 employees. The data were collected by questionnaire then analyzed by simple reggresion analysis. The result of this research shows that Organizational Commitmen partially influence on Job Satisfaction at PT BPR Nusamba Kubutambahan amounted to 82,8% with a large influence contribution is 68,6%.
Pengaruh Kompensasi Terhadap Prestasi Kerja Pada PT Garuda Agung Kencana Gede Tresna Adi Putra; I Wayan Bagia
Prospek: Jurnal Manajemen dan Bisnis Vol. 2 No. 2 (2020)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/pjmb.v2i2.27559

Abstract

This study aims to influence the compensation on work performance at PT.  Garuda Agung Kencana. The research design used in this study is causal quantitative. The subjects of this study were all employees of PT.  Garuda Agung Kencana The object of this study focuses on the variables of compensation and work performance. The population of this study was 55 people. Data collection was performed by questionnaire method, which was then analyzed by simple linear regression. The results obtained in this study indicate that compensation  has a positive and significant effect on work performance at PT.  Garuda Agung Kencana by 64.6%
Pengaruh Motivasi Kerja Terhadap Kepuasan Kepuasan Kerja Serta Dampaknya Pada Kinerja Karyawan di Hotel Bali Niksoma Boutique Beach Resort Kadek Dwi Balqis Kirani; I Wayan Bagia
Prospek: Jurnal Manajemen dan Bisnis Vol. 2 No. 2 (2020)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/pjmb.v2i2.27710

Abstract

Penelitian ini bertujuan untuk menguji pengaruh (1) motivasi kerja tehadap kinerja karyawan, (2) kepuasan kerja terhadap kinerja karyawan, (3) motivasi kerja terhadap kepuasan kerja, (4) motivasi kerja dan kepuasan kerja terhadap kinerja di Hotel Bali Niksoma Boutique Beach Resort. Desain penelitian yang digunakan pada penelitian ini adalah kuantitatif kausal. Subjek penelitian ini adalah seluruh karyawan pada di Hotel Bali Niksoma Boutique Beach Resort. Objek penelitian ini berfokus pada variabel motivasi kerja, kepuasan kerja dan kinerja karyawan. Populasi yang digunakan dalam penelitian ini berjumlah 124 orang. Data dikumpulkan dengan teknik wawancara dan kuesioner yang dianalisis dengan menggunakan analisis jalur. Hasil yang diperoleh dalam penelitian ini menunjukan bahwa, (1) motivasi kerja berpengaruh positif dan signifikan terhadap kinerja karyawan, (2) kepuasan kerja berpengaruh positif dan signifikan terhadap kinerja karyawan, (3) motivasi kerja berpengaruh positif dan signifikan terhadap kepuasan kerja, (4) motivasi kerja dan kepuasan kerja berpengaruh positif dan signifikan terhadap kinerja karyawa di Hotel Bali Niksoma Boutique Beach Resort.  
Co-Authors Adi, I Gede Purnawan Adiwantari, Sartika Ayu Apriliana, Ni Putu Ayu Prosesi Ati, Ni Putu Deni Rena Azzahra, Fathima Budiman, I Gede Fajar Chadek Novi Charisma Dewi Darmawan, Ketut Dody Dewi, Chadek Novi Charisma Drs. I Ketut Dunia, M.Erg. . Drs. I Ketut Kirya,M.M . Drs. I Made Nuridja, M.Pd. . Dwiyanti, Ida Ayu Kade Asri Fathima Azzahra Gede Putu Agus Jana Susila Gede Tresna Adi Putra I Gede Anom Suantara Putra I Gede Fajar Budiman I Gede Jodi Perniawan I Gede Purnawan Adi I Gusti Bagus Aditia Laksana . I Kadek Dean Widyana I Ketut Kirya I Ketut Suwarna I Putu George Budiananta Merta I Wayan Suwendra Ida Ayu Kade Asri Dwiyanti Jaabir Jaabir Kadek Dwi Balqis Kirani Kadek Ega Wira Dharmayudha Ketut Dody Darmawan Ketut Edy Wirawan Ketut Widiastri Kirani, Kadek Dwi Balqis Kirya, I Ketut Komang Alit Miskiani Krisnawati, Ni Komang Dewi Laksmi, Made Sri Lestari, Ni Nyoman Sri Ayu M.Erg. Drs. I Ketut Dunia . M.Pd. Drs. I Made Nuridja . Made Sarwa Adi Setiawan Made Sri Laksmi Miskiani, Komang Alit N. Trinanasari Ni Kadek Sri Suarniti Ni Kadek Sri Wangi . Ni Kadek Yuliandari Ni Komang Dewi Krisnawati Ni Made Diah Dwimas Pratiwi Ni Made Suci Ni Nyoman Sri Ayu Lestari Ni Nyoman Yulianthini Ni Putu Ayu Prosesi Apriliana Ni Putu Deni Rena Ati Ni Putu Neni Purwanti . Pratiwi, Ni Made Diah Dwimas Putra, Gede Tresna Adi Putra, Putu Darmawan Putu Ayu Asri Wulandari Putu Darmawan Putra Putu Indah Rahmawati Putu Satya Yogi Sartika Ayu Adiwantari Setiawan, Made Sarwa Adi Suwarna, I Ketut Trianasari Wayan Cipta Widiastri, Ketut Wirawan, Ketut Edy Wulandari, Putu Ayu Asri Yuliandari, Ni Kadek