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Journal : TEKNOLOGIA

Improving Airport On-Time Performance Using Kepner-Tregoe Problem-Solving Approaches Gita Kurnia; Hegel Johanes; Dicka Hidayat; Adelady Rozha; Mutia Zahvira; Iwan Sukarno
JURNAL TEKNOLOGIA Vol 3 No 1 (2020): Jurnal Teknologia
Publisher : Aliansi Perguruan Tinggi Badan Usaha Milik Negara (APERTI BUMN)

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Abstract

Indonesia’s Soekarno-Hatta Airport has been putting efforts to provide a better service to airline passengers. However, due to some problems, Soekarno-Hatta Airport's on-time performance has recorded a drastic decline since the beginning of 2016 to early 2018. Therefore, this study aims to propose a strategy to improve Soekarno-Hatta Airport’s on-time performance using creative problem-solving approaches. The proposed strategy is designed based on secondary data collected from January 2016 to December 2018. This study evaluates the data using creative problem-solving approaches and uses Singapore’s Changi Airport as a benchmark airport. The root causes of improving on-time performance is identified using Kepner-Tregoe Problem Analysis, while the solution is designed using SCAMPER technique, Kepner-Tregoe Decision Analysis, Adverse Consequences table and Kepner-Tregoe Potential Problem Analysis. The result reveals several problem’s root causes which influence the low on-time performance in Soekarno-Hatta Airport such as: less integrated baggage handling system, longer passenger loading process due to long queue at check-in gates, high number of arriving delay caused by late departure from origin port, and unpredictable weather. The proposed solution for these problems is improving the baggage handling system in Soekarno-Hatta Airport using the latest conveyor technology. By implementing this solution, it is expected that the on-time performance in Soekarno-Hatta Airport will increase and reach the same level as Changi Airport’s.
Co-Authors Ade Asriani Aisyah Adelady Rozha Amarilies, Harummi Sekar Amelia, Afifah Ananda P. Dermawan Angel Olivia Benedikta Anshari, Reza Kharisma Atthoriq, Muhammad Fajril Baliwangi, Lahar Barges, Zetira Christ M. Purba Dewabharata, Anindhita Dharmapatni, Made Ranjani Dianisa, Pramesti Adwinda Dicka Hidayat Fatahayu, Nafi Riska Febriyani Hutasuhut, Dhian Ferani Eva Zulvia Gita Kurnia Harummi Amarilies Hegel Johanes Herlina, Rohma Hevira Putri , Nathasya Ievana Febrianty Rumalutur, Yizri Inca Liperda, Rahmad Indrawan, Ahsan P. Intan R. Silalahi Irfan Romadhon, Nurma Iskandar, Yelita Anggiane Ismi Nur Sabani Juan S. Y. Simanjuntak Kurnia, Gita Layman, Pauline Nancy Deslin Liperda, Rahmad Inca Lusiani, Mirna M. Welano Kharisma Mega Rizkah Sudiar Mohamad Reynaldo Haykal Arshal Muhammad Al Furqan Nulkarim Mutia Zahvira Nabila Ananda Yusfa Nabila Asyifa Cabriani Lestari Nanda Ruswandi Nia Azi Fadjri Nursabila, Nursabila Nursechafia Nursechafia P., Rangga Pratami, Putri Monika Putri Fadillah, May Rachmad Inca Liperda Rahesya P. Syailendra Raina Fridayanti Raja Mohd Rasi, Raja Zuraidah Ramadhan Setiyani, Denok Ramli, Moh. Agus S. Reza Kharisma Anshari Rumalutur, Yizri Ievana Febrianty Ruswandi, Nanda Sandi, Evelyn Sari, Alifiana Permata Septianinda Purnamasari Suri, Faras Karningtia Syafrizal Ambiya Tansy, Argya Fauziah Tazkiya, Osel Nur ` Vikaliana, Resista Wahyu Kunto Wibowo Waluya, Fuad Najib Wibowo, Wahyu Kunto Y, Iman Nafiz. Yaqin, Syaiful Haqqul Yelita Anggiane Iskandar Yenda, Natasha Utami Syave Yordan, Vainzela Dwi Amanda Zahra Zayyina Yustisia Arif (Universitas Pertamina)