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All Journal International Journal of Artificial Intelligence Research Ultima Management : Jurnal Ilmu Manajemen Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Leverage, Engagement, Empowerment of Community (LeECOM) Jurnal Manajemen Jurnal Ilmiah Manajemen Kesatuan Enrichment : Journal of Management Aksara: Jurnal Ilmu Pendidikan Nonformal BASKARA: Journal of Business and Entrepreneurship IDEI: Jurnal Ekonomi & Bisnis MAHESA : Malahayati Health Student Journal Milestone: Journal of Strategic Management Feedforward: Journal of Human Resource Jurnal Ekonomi Prosiding Konferensi Nasional PKM-CSR COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Publikasi Riset Mahasiswa Manajemen Proceeding National Conference Business, Management, and Accounting (NCBMA) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Proceeding of International Conference on Entrepreneurship (IConEnt) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah JER
Hutabarat, Zoel
Universitas Pelita Harapan
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Nursing Public Health Social Sciences Other

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Journal : Feedforward: Journal of Human Resource

 1 
Analisis Pengaruh Perceived Meaningful Work, Environmental Transformational Leadership Terhadap Organizational Citizenship Behavior Towards the Environment di Hotel Mercure dan Ibis Samarinda [Effect of Perceived Meaningful Work, Environmental Transformational Leadership on Organizational Citizenship Behavior Towards the Environment at Mercure Hotel and Ibis Samarinda] Laurie, Shania; Hutabarat, Zoel
Feedforward: Journal of Human Resource Vol 2, No 1: April 2022
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ff.v2i1.5294

Abstract

An entrepreneur needs to maintain the sustainability of Natural Resources. The aim of this study is to determine the effect of perceived meaningful work and environment transformational leadership on organizational citizenship behavior towards the environment. This research is quantitative research with non-probability sampling method by distributing questionnaires to respondents who are all employees of Mercure and Ibis Samarinda hotels. For the pretest, the respondent's data was collected 30 respondents, while for the sample in the actual test, 222 respondents were collected. The collected data was then processed using the Partial Least Square Structural Equation Model (PLS-SEM) and analyzed further with validity, reliability, bias, and hypotheses testing. The results of the research conducted indicate that the ETL variable has a direct effect on OCBE and also has an indirect effect on OCBE, the PMW variable as a mediating variable. Likewise, the direct effect of ETL on PWM and the direct influence of PMW on OCBE.BAHASA INDONESIA ABSTRACTPelaku bisnis perlu menjaga keberlanjutan Sumber Daya Alam (SDA). Penelitian ini ingin mengetahui pengaruh perceived meaningful work (PMW) dan environment transformational leadership (ETL) terhadap Organizational Citizenship Behavior towards the Environment (OCBE). Penelitian ini merupakan penelitian kuantitatif dengan metode non-probability sampling dengan menyebarkan kuesioner kepada responden yang adalah seluruh karyawan hotel Mercure dan Ibis Samarinda. Untuk pretest, terkumpul data responden sebanyak 30 responden, sedangkan untuk sampel pada actual test terkumpul 222 responden. Data yang terkumpul kemudian diolah dengan menggunakan alat uji Partial Least Square Structural Equation Model (PLS-SEM) dan dianalisis lebih lanjut dengan validitas, reliabilitas, bias, dan hipotesis yang telah dibentuk. Hasil penelitian yang dilakukan menunjukkan bahwa variabel ETL memiliki pengaruh langsung terhadap OCBE dan juga berpengaruh tidak langsung terhadap OCBE variabel PMW sebagai variabel mediasi. Demikian juga dengan pengaruh langsung ETL terhadap PWM dan pengaruh langsung PMW terhadap OCBE.
Pengaruh Social Capital dan Human Capital Terhadap Business Growth Pengusaha Perempuan di Jakarta dan Tangerang [Effect of Social Capital and Human Capital on Business Growth of Women Entrepreneurs in Jakarta and Tangerang] Hutabarat, Zoel; Dini, Shania Jusan
Feedforward: Journal of Human Resource Vol 1, No 1: April 2021
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ff.v1i1.3803

Abstract

The aim of this study is to examine the positive effect of social capital, human capital, reputational capital on business growth on women entrepreneurs in Jakarta dan Tangerang. Intangible assets are widely regarded as a key success factor for business growth in various countries. The growth of women's businesses in developing countries is still rare to find, but in recent years women have been seen to be more active in terms of entrepreneurship and business with women's ownership continues to grow to this day. This study uses a quantitative approach. The data collection technique in this study used an electronic questionnaire via Google Form, consisting of 31 indicators and the number of respondents was 201 respondents who are women and currently have businesses. The analytical method used in this research is SmartPLS 3.0, and in distributing the questionnaire, this study uses judgment sampling technique. The results of this study conclude that social capital has a positive effect on business growth, human capital has a positive effect on business growth, individual reputation capital has a negative effect on business growth, and organization reputational capital has a positive effect on business growth.
PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN DAN LOYALITAS PASIEN DI RUMAH SAKIT IBU DAN ANAK XYZ DI JAKARTA [THE INFLUENCE OF SERVICE QUALITY ON PATIENT SATISFACTION AND LOYALTY AT XYZ MOTHER AND CHILDREN'S HOSPITAL IN JAKARTA] Putra, Derryl Komala; Hutabarat, Zoel
Feedforward: Journal of Human Resource Vol 4, No 2: September 2024
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ff.v4i2.8731

Abstract

This study was conducted to find out clearly what factors play the most role for patients to choose one hospital as their choice. Becoming the hospital of choice is not just coming to the hospital for treatment but forming trust and good relations between the two parties, so that patients can make repeated visits and even recommend to their relatives. Data collection in this study was carried out on the parents of patients in the hospital using a questionnaire containing 30 questions on a Likert scale of 1–5. The data that has been collected is then analyzed with PLS-SEM. From the results of the study, it was found that in order to get loyalty so that patients continue to choose the hospital in the future, it is necessary to create patient satisfaction first. All the factors discussed both from the physical environment, quality of care, medical personnel, and price reasonableness each have a positive impact on patient satisfaction. In the results of this study, the most significant factor is the quality of care provided to patients, namely about how patients are treated in the hospital. From these results, it is important for hospitals to build a physical environment and services that support patient comfort so that patients feel well served. This creates patient satisfaction and always returns to use the hospital's services. To achieve this, it is necessary to audit services and equipment as well as maintain the physical environment regularly so that service standards at the hospital can be maintained.Abstrak Bahasa Indonesia: Penelitian ini dilakukan untuk mengetahui secara jelas, faktor apa yang paling berperan bagi pasien untuk memilih satu rumah sakit sebagai pilihannya. Menjadi rumah sakit pilihan yang dimaksud bukan hanya sekedar datang ke rumah sakit untuk berobat namun agar terbentuk kepercayaan dan hubungan baik antar kedua pihak, agar pasien dapat melakukan kunjungan berulang dan bahkan merekomendasikan ke kerabatnya. Pengambilan data pada penelitian ini dilakukan terhadap orangtua pasien di rumah sakit dengan menggunakan kuesioner berisi 30 pertanyaan dengan skala likert 1–5. Data yang sudah terkumpul lalu dianalisis dengan PLS-SEM. Dari hasil penelitian didapatkan temuan bahwa untuk mendapatkan loyalitas agar pasien tetap memilih rumah sakit tersebut di masa mendatang maka perlu diciptakan kepuasan pasien terlebih dahulu. Adapun semua faktor yang dibahas baik dari lingkungan fisik, kualitas perawatan, tenaga medis, dan kewajaran harga masing-masing memberikan dampak yang positif terhadap kepuasan pasien. Pada hasil penelitian ini faktor yang paling signifikan adalah kualitas perawatan yang diberikan kepada pasien, yaitu tentang bagaimana pasien diperlakukan di rumah sakit. Dari hasil ini didapatkan bahwa penting bagi rumah sakit untuk membangun lingkungan fisik serta layanan yang mendukung kepada kenyamanan pasien sehingga pasien merasa terlayani dengan baik. Hal ini menciptakan kepuasan pasien dan selalu kembali menggunakan layanan rumah sakit tersebut. Untuk mencapai itu, dibutuhkan audit terhadap layanan dan peralatan serta pemeliharaan lingkungan fisik yang rutin sehingga standar pelayanan di rumah sakit tersebut dapat terjaga.
Kontribusi Pemimpin Terhadap Kepuasan Kerja Karyawan [Leader's Contribution to Employee's Job Satisfaction] Noferian, Aldy; Hutabarat, Zoel
Feedforward: Journal of Human Resource Vol 1, No 2: September 2021
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ff.v1i2.4344

Abstract

This study aims to determine the effect of the leader-subordinate relationship, task structure, and strength of the leader's position on job satisfaction of Bank X employees in Jakarta and South Tangerang. This research is a quantitative research with survey using online questionnaire with Likert scale with 105 respondents who are employees of Bank X in Jakarta and South Tangerang. The results of this study indicate that the leadership-subordinate relationship, task structure, and strength of the leader's position altogether affect job satisfaction of Bank X’s employees in Jakarta and South Tangerang. Partially, the task structure and strength of the leader's position variables affect job satisfaction, while the leader-subordinate relationship has no effect on job satisfaction. This study emphasizes the relationship between the leader and subordinates, task structure and strength of the leader's position in order to be maintained so that employee productivity can increase in the company.BAHASA INDONESIA ABSTRACT:Penelitian ini bertujuan untuk mengetahui pengaruh hubungan pimpinan-bawahan, struktur tugas, dan kekuatan posisi pemimpin dengan kepuasan kerja karyawan Bank X di Jakarta dan Tangerang Selatan. Penelitian ini merupakan penelitian kuantitatif dengan survei menggunakan kuesioner online dengan skala Likert kepada 105 responden yang merupakan karyawan Bank X di Jakarta dan Tangerang Selatan. Hasil penelitian ini menunjukkan bahwa hubungan pimpinan-bawahan, struktur tugas, dan kekuatan posisi pemimpin secara bersama-sama berpengaruh terhadap kepuasan kerja karyawan Bank X di Jakarta dan Tangerang Selatan. Secara parsial, variabel struktur tugas dan kekuatan posisi pemimpin berpengaruh kepada kepuasan kerja sedangkan hubungan pimpinan-bawahan tidak berpengaruh terhadap kepuasan kerja. Penelitian ini menekankan hubungan antara pimpinan dengan bawahan, struktur tugas dan kekuatan posisi pemimpin agar tetap terjaga sehingga produktivitas karyawan dapat meningkat dalam perusahaan.
PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN DAN LOYALITAS PASIEN DI RUMAH SAKIT IBU DAN ANAK XYZ DI JAKARTA [THE INFLUENCE OF SERVICE QUALITY ON PATIENT SATISFACTION AND LOYALTY AT XYZ MOTHER AND CHILDREN'S HOSPITAL IN JAKARTA] Putra, Derryl Komala; Hutabarat, Zoel
Feedforward: Journal of Human Resource Vol. 4 No. 2: September 2024
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ff.v4i2.8731

Abstract

This study was conducted to find out clearly what factors play the most role for patients to choose one hospital as their choice. Becoming the hospital of choice is not just coming to the hospital for treatment but forming trust and good relations between the two parties, so that patients can make repeated visits and even recommend to their relatives. Data collection in this study was carried out on the parents of patients in the hospital using a questionnaire containing 30 questions on a Likert scale of 1-5. The data that has been collected is then analyzed with PLS-SEM. From the results of the study, it was found that in order to get loyalty so that patients continue to choose the hospital in the future, it is necessary to create patient satisfaction first. All the factors discussed both from the physical environment, quality of care, medical personnel, and price reasonableness each have a positive impact on patient satisfaction. In the results of this study, the most significant factor is the quality of care provided to patients, namely about how patients are treated in the hospital. From these results, it is important for hospitals to build a physical environment and services that support patient comfort so that patients feel well served. This creates patient satisfaction and always returns to use the hospital's services. To achieve this, it is necessary to audit services and equipment as well as maintain the physical environment regularly so that service standards at the hospital can be maintained.Abstrak Bahasa Indonesia: Penelitian ini dilakukan untuk mengetahui secara jelas, faktor apa yang paling berperan bagi pasien untuk memilih satu rumah sakit sebagai pilihannya. Menjadi rumah sakit pilihan yang dimaksud bukan hanya sekedar datang ke rumah sakit untuk berobat namun agar terbentuk kepercayaan dan hubungan baik antar kedua pihak, agar pasien dapat melakukan kunjungan berulang dan bahkan merekomendasikan ke kerabatnya. Pengambilan data pada penelitian ini dilakukan terhadap orangtua pasien di rumah sakit dengan menggunakan kuesioner berisi 30 pertanyaan dengan skala likert 1-5. Data yang sudah terkumpul lalu dianalisis dengan PLS-SEM. Dari hasil penelitian didapatkan temuan bahwa untuk mendapatkan loyalitas agar pasien tetap memilih rumah sakit tersebut di masa mendatang maka perlu diciptakan kepuasan pasien terlebih dahulu. Adapun semua faktor yang dibahas baik dari lingkungan fisik, kualitas perawatan, tenaga medis, dan kewajaran harga masing-masing memberikan dampak yang positif terhadap kepuasan pasien. Pada hasil penelitian ini faktor yang paling signifikan adalah kualitas perawatan yang diberikan kepada pasien, yaitu tentang bagaimana pasien diperlakukan di rumah sakit. Dari hasil ini didapatkan bahwa penting bagi rumah sakit untuk membangun lingkungan fisik serta layanan yang mendukung kepada kenyamanan pasien sehingga pasien merasa terlayani dengan baik. Hal ini menciptakan kepuasan pasien dan selalu kembali menggunakan layanan rumah sakit tersebut. Untuk mencapai itu, dibutuhkan audit terhadap layanan dan peralatan serta pemeliharaan lingkungan fisik yang rutin sehingga standar pelayanan di rumah sakit tersebut dapat terjaga.
Pengaruh Social Capital dan Human Capital Terhadap Business Growth Pengusaha Perempuan di Jakarta dan Tangerang [Effect of Social Capital and Human Capital on Business Growth of Women Entrepreneurs in Jakarta and Tangerang] Hutabarat, Zoel; Dini, Shania Jusan
Feedforward: Journal of Human Resource Vol. 1 No. 1: April 2021
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ff.v1i1.3803

Abstract

The aim of this study is to examine the positive effect of social capital, human capital, reputational capital on business growth on women entrepreneurs in Jakarta dan Tangerang. Intangible assets are widely regarded as a key success factor for business growth in various countries. The growth of women's businesses in developing countries is still rare to find, but in recent years women have been seen to be more active in terms of entrepreneurship and business with women's ownership continues to grow to this day. This study uses a quantitative approach. The data collection technique in this study used an electronic questionnaire via Google Form, consisting of 31 indicators and the number of respondents was 201 respondents who are women and currently have businesses. The analytical method used in this research is SmartPLS 3.0, and in distributing the questionnaire, this study uses judgment sampling technique. The results of this study conclude that social capital has a positive effect on business growth, human capital has a positive effect on business growth, individual reputation capital has a negative effect on business growth, and organization reputational capital has a positive effect on business growth.
Kontribusi Pemimpin Terhadap Kepuasan Kerja Karyawan [Leader's Contribution to Employee's Job Satisfaction] Noferian, Aldy; Hutabarat, Zoel
Feedforward: Journal of Human Resource Vol. 1 No. 2: September 2021
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ff.v1i2.4344

Abstract

This study aims to determine the effect of the leader-subordinate relationship, task structure, and strength of the leader's position on job satisfaction of Bank X employees in Jakarta and South Tangerang. This research is a quantitative research with survey using online questionnaire with Likert scale with 105 respondents who are employees of Bank X in Jakarta and South Tangerang. The results of this study indicate that the leadership-subordinate relationship, task structure, and strength of the leader's position altogether affect job satisfaction of Bank X’s employees in Jakarta and South Tangerang. Partially, the task structure and strength of the leader's position variables affect job satisfaction, while the leader-subordinate relationship has no effect on job satisfaction. This study emphasizes the relationship between the leader and subordinates, task structure and strength of the leader's position in order to be maintained so that employee productivity can increase in the company.BAHASA INDONESIA ABSTRACT:Penelitian ini bertujuan untuk mengetahui pengaruh hubungan pimpinan-bawahan, struktur tugas, dan kekuatan posisi pemimpin dengan kepuasan kerja karyawan Bank X di Jakarta dan Tangerang Selatan. Penelitian ini merupakan penelitian kuantitatif dengan survei menggunakan kuesioner online dengan skala Likert kepada 105 responden yang merupakan karyawan Bank X di Jakarta dan Tangerang Selatan. Hasil penelitian ini menunjukkan bahwa hubungan pimpinan-bawahan, struktur tugas, dan kekuatan posisi pemimpin secara bersama-sama berpengaruh terhadap kepuasan kerja karyawan Bank X di Jakarta dan Tangerang Selatan. Secara parsial, variabel struktur tugas dan kekuatan posisi pemimpin berpengaruh kepada kepuasan kerja sedangkan hubungan pimpinan-bawahan tidak berpengaruh terhadap kepuasan kerja. Penelitian ini menekankan hubungan antara pimpinan dengan bawahan, struktur tugas dan kekuatan posisi pemimpin agar tetap terjaga sehingga produktivitas karyawan dapat meningkat dalam perusahaan.
Analisis Pengaruh Perceived Meaningful Work, Environmental Transformational Leadership Terhadap Organizational Citizenship Behavior Towards the Environment di Hotel Mercure dan Ibis Samarinda [Effect of Perceived Meaningful Work, Environmental Transformational Leadership on Organizational Citizenship Behavior Towards the Environment at Mercure Hotel and Ibis Samarinda] Laurie, Shania; Hutabarat, Zoel
Feedforward: Journal of Human Resource Vol. 2 No. 1: April 2022
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ff.v2i1.5294

Abstract

An entrepreneur needs to maintain the sustainability of Natural Resources. The aim of this study is to determine the effect of perceived meaningful work and environment transformational leadership on organizational citizenship behavior towards the environment. This research is quantitative research with non-probability sampling method by distributing questionnaires to respondents who are all employees of Mercure and Ibis Samarinda hotels. For the pretest, the respondent's data was collected 30 respondents, while for the sample in the actual test, 222 respondents were collected. The collected data was then processed using the Partial Least Square Structural Equation Model (PLS-SEM) and analyzed further with validity, reliability, bias, and hypotheses testing. The results of the research conducted indicate that the ETL variable has a direct effect on OCBE and also has an indirect effect on OCBE, the PMW variable as a mediating variable. Likewise, the direct effect of ETL on PWM and the direct influence of PMW on OCBE.BAHASA INDONESIA ABSTRACTPelaku bisnis perlu menjaga keberlanjutan Sumber Daya Alam (SDA). Penelitian ini ingin mengetahui pengaruh perceived meaningful work (PMW) dan environment transformational leadership (ETL) terhadap Organizational Citizenship Behavior towards the Environment (OCBE). Penelitian ini merupakan penelitian kuantitatif dengan metode non-probability sampling dengan menyebarkan kuesioner kepada responden yang adalah seluruh karyawan hotel Mercure dan Ibis Samarinda. Untuk pretest, terkumpul data responden sebanyak 30 responden, sedangkan untuk sampel pada actual test terkumpul 222 responden. Data yang terkumpul kemudian diolah dengan menggunakan alat uji Partial Least Square Structural Equation Model (PLS-SEM) dan dianalisis lebih lanjut dengan validitas, reliabilitas, bias, dan hipotesis yang telah dibentuk. Hasil penelitian yang dilakukan menunjukkan bahwa variabel ETL memiliki pengaruh langsung terhadap OCBE dan juga berpengaruh tidak langsung terhadap OCBE variabel PMW sebagai variabel mediasi. Demikian juga dengan pengaruh langsung ETL terhadap PWM dan pengaruh langsung PMW terhadap OCBE.
Co-Authors Adelina, Cynthia Agus Purwanto Ari Sulistyowati Berty, Berty Damarresa Adi Bharata Daniel Ong Kim Kui Denny Larson Dini, Shania Jusan Dodi Cristiawana Evelyn Angelita Februarga Padua Akwila Fitrianti, Asih Gianina, Gianina Handayani, Milda Hutagalung, Christian Daniel Halomoan Ian Nurpatria Suryawan Ian Nurpatria Suryawan Innocentius Bernarto, Innocentius Irdha Helawatunisa Juanna Judith Huliselan, Juanna Judith Komala Putra, Derryl Kuswanto, Khennedy Laurie, Shania Marchel Denny Irawan Megumi Callista Hensen Naryanton, Naryanton Noferian, Aldy Paramitha Utami Pauline H. Partyranie Tan Phiong, Sunny Putidita, Velya Putra, Derryl Komala Richard Andrew Roman Kanta Sting Ruminggo Samuel, Sylvia Stephanie, Skolastika Stephanie Surya, Laurensius Ramadhan Vidiansyah, Achmad Wuisan, Dewi Yohana F. Cahya Palupi Meilaini