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All Journal IPTEK Journal of Proceedings Series CALYPTRA : Jurnal Ilmiah Mahasiswa Universitas Surabaya Journal of Business & Banking E-Dimas: Jurnal Pengabdian kepada Masyarakat JPM (Jurnal Pemberdayaan Masyarakat) JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen JMM UNRAM (Jurnal Magister Manajemen Universitas Mataram) Ekonomi dan Bisnis MABIS: Manajemen dan Bisnis Jurnal Manajerial IMANENSI: Jurnal Ekonomi, Manajemen dan Akuntansi Islam WIDYA MANAJEMEN Keluwih: Jurnal Sosial dan Humaniora Jurnal Manajemen dan Bisnis Madani
Andajani, Erna
Fakultas Bisnis Dan Ekonomika Jurusan Manajemen Universitas Surabaya
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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KUALITAS LAYANAN HOTEL BERBINTANG TIGA, EMPAT, DAN LIMA DI SURABAYA Erna Andajani
Journal of Management and Business Vol 4, No 1 (2005): MARCH 2005
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (11509.094 KB) | DOI: 10.24123/jmb.v4i1.183

Abstract

The Leisure and tourism industry in East java has shown good improvement and brought impact to hotel industry, As we know hotel is one of the businesses that depend mostly on service quality that perceived by the customers. In otherway, hotel also has aspect of physical and non physical facility, and categorized by government in order like five star hotel, four star hotel, and so on. Some of customer has shown that they do not really care about this rank, but on what, service quality they perceived.
The Role of Customer Relationship Management in Indonesia Business Erna Andajani; Nurul Badriyah
JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen Vol 14, No 1 (2017): JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen
Publisher : University of Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (384.989 KB) | DOI: 10.31106/jema.v14i01.217

Abstract

Companies need to have tactics to win business competition. One way that can be used by the company is to recognize and understand the customer. Companies that perform customer relationship management will be able to sustain its business. The existence of customers is the driving force of business enterprises in various industries. In business services, the customer can be as an actor and a very crucial business objects. This study aimed to clarify the concept of customer relationship management and serves some research management customer relations in Indonesia. The study also describes the application of customer relationship management the company has done in Indonesia.  Keywords : Customer Relationship Management, Customer, Relationship Judul Asli : Peran Manajemen Hubungan Pelanggan dalam Bisnis Indonesia
PENGARUH EXPERIENCE ECONOMY TERHADAP VIVID MEMORY DAN LOYALTY FESTIVAL PARADE BUDAYA DAN PAWAI BUNGA DI SURABAYA Erna Andajani; Lindya Aqmarina Ghaisani; Siti Rahayu
JMM UNRAM - MASTER OF MANAGEMENT JOURNAL Vol. 8 No. 1 (2019): JMM Maret 2019
Publisher : Master of Management, Mataram University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (279.396 KB) | DOI: 10.29303/jmm.v8i1.413

Abstract

 This study aimed to examine the effect of Experience Economy (Education Experience, Entertainment Experience, Escapism Experience, dan Esthetics Experience) on Vivid Memory and Loyalty Festival. This study used sample of 200 respondents. This research used quantitative approach through statistical test. Data analysis Method that used in this research was SEM (Structural Equation Modeling). The results of this study indicated that Experience Economy (Education Experience, Entertainment Experience, Escapism Experience, and Esthetics Experience) proved to have a positif significant effect on Vivid Memory visitors of the Parade Budaya dan Pawai Bunga Surabaya. However loyalty was affected only by the Entertainment Experience and Esthetics Experience. Penelitian ini bertujuan menguji pengaruh Experience Economy (Education Experience, Entertainment Experience, Escapism Experience, dan Esthetics Experience) terhadap Vivid Memory dan Loyalty Festival. Objek yang digunakan dalam penelitian ini adalah Parade Budaya dan Pawai Bunga Surabaya. Penelitian ini menggunakan sampel sebanyak 200 responden. Penelitian ini menggunakan pendekatan kuantitatif melalui pengujian secara statistik. Metode analisis data yang digunakan dalam penelitian ini adalah SEM (Structural Equation Modeling).vHasil penelitian ini menunjukkan bahwa Experience Economy(Education Experience, Entertainment Experience, Escapism Experience, dan Esthetics Experience) secara signifikan berpengaruh positif terhadap Vivid Memory pengunjungParade Budaya dan Pawai Bunga Surabaya, Namun Loyalty hanya dipengaruhi oleh Entertainment Experience dan Estethics Experience.Keywords : Experience Economy, Vivid Memory, Loyalty
Pengaruh Generativity, Experience Expectation dan Motivation Terhadap Visit Intention Pada Museum Mojopahit Mojokerto Jeffry Andreanto Ferdian; Erna Andajani; Siti Rahayu
Widya Manajemen Vol 3 No 1 (2021): Widya Manajemen
Publisher : UNHI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32795/widyamanajemen.v3i1.1245

Abstract

This research aims to determine the effect of generativity, experience expectation, and motivation on visit intention. The object that we use here is Mojokerto Mojopahit Museum. Data processing was carried out using the IBM SPSS 24 program, in addition, researchers used IBM AMOS 22 which will be used for the SEM method or Structural Equation Model. The data in this study will use primary data obtained from online questionnaires. Respondents in this study were 200 people who have an interest in coming to the Mojopahit Museum in Mojokerto and have a generative nature. Sampling used non-probability sampling techniques and convenience sampling. The results of this study will indicate a significant positive effect of generativity on experience expectation, then experience expectation on motivation, and the influence of motivation on visit intention at the Mojopahit Museum in Mojokerto.
Pengaruh Green Practices, Functional Value, Satisfaction, dan Word of Mouth terhadap Revisit Intention pada Hotel Mercure Grand Mirama Priskadina Febriati; Erna Andajani; Veny Megawati
Widya Manajemen Vol 4 No 2 (2022): Widya Manajemen
Publisher : UNHI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32795/widyamanajemen.v4i2.2160

Abstract

The result of this research has a goal to understand there effect of Green Practices, Functional Value, Satisfaction, and Word of Mouth on Revisit Intention to Hotel Mercure Grand Mirama Surabaya. This research used 150 people's data and the collected data were analyzed using Smart PLS software version 3.2.2. The results of this study show that Green Practices have a positive and significant effect on Functional Value, Satisfaction, Word of Mouth, and Revisit Intention. Then Functional Value has a positive and significant effect on Satisfaction, Word of Mouth, and Revisit Intention. And Satisfaction has no significant effect on Word of Mouth but has a positive and significant effect on Revisit Intention.
Identifikasi Peningkatan Kinerja melalui Motivasi dan Komitmen Afektif pada Karyawan Gartenhutte Trawas Erna Andajani; Endah Asmawati; Arif Herlambang; Zunairoh Zunairoh; Hazrul Iswadi; Felix Handani; Yayon Pamula Mukti
E-Dimas: Jurnal Pengabdian kepada Masyarakat Vol 13, No 4 (2022): E-DIMAS
Publisher : Universitas PGRI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26877/e-dimas.v13i4.12503

Abstract

Gartenhutte merupakan salah satu café yang viral di Desa Selotapak Kecamatan Trawas Kabupaten Mojokerto di Jawa Timur. Perkembangan café ini cukup pesat dari tahun 2018. Seiring kemasyuran café ini menuntut adanya peningkatan kinerja karyawan Gartenhutte. Keberadaaan café ini di Desa Selotapak dinilai dapat meningkatkan kesejateraan masyarakat sekitar. Masyarakat sekitar banyak yang direkrut dan bekerja sebagai karyawan Gartenhutte. Pihak Gartenhutte telah memberikan beragam pelatihan untuk memperbaiki dan meningkatkan kinerja karyawan. Penelitian ini bertujuan untuk menganalisis kinerja karyawan Gartenhutte melalui identifikasi motivasi intrinsik dan ekstrinsik, komitmen afektif.Penelitian ini adalah penelitian kausal deskriptif. Penelitan ini menggunakan data dari 28 karyawan Gartenhutte melalui pengisian kuesioner. Pengolahan data menggunakan regresi liner berganda. Hasil penelitian ini menunjukkan adanya motivasi ekstrinsik dan komitmen afektif tidak memberikan pengaruh signifikan positif terhadap kinerja. Pada motivasi intrinsikmemberikan pengaruh yang positif signifikan terhadap kinerja. Motivasi intrisik ini merupakan dorongan dari dalam diri karyawan untuk bisa berprestasi dan bekerja dengan baik. Karyawan Gartenhutte lebih bermotivasi bekerja karena dorongan dari dalam diri sendiri bukan faktor di luar dirinya. Suasana kerja yang nyaman juga tidak membeikan dampak untuk meningkatkan kinerja karyawan Gartenhutte.
Elemen-elemen Supply Chain Management Terhadap Kinerja Industri Kecil Menengah Pengolahan Kopi Di Jawa Timur Livia Chessa; Erna Andajani; Siti Rahayu
Jurnal Manajemen dan Bisnis Madani Vol. 5 No. 1 (2023): Februari 2023
Publisher : Fakultas Ekonomi & Bisnis Universitas Paramadina

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51353/jmbm.v5i1.696

Abstract

Penelitian ini bertujuan untuk menguji pengaruh Long Term Relationship, Information Sharing, Cooperation, Integration process, Trust pada kinerja perusahaan pada usaha yang bergerak dibidang industri olahan kopi di Jawa Timur. Populasi dalam penelitian ini adalah usaha yang bergerak di bidang industri kecil menengah olahan kopi di Jawa Timur yang jumlahnya lebih dari 94 IKM,Sampel menggunakan 83 IKM sebagai responden dari populasi, dengan melakukan pengumpulan data melalui sistem kuesioner, www.googledocs.com. Pengumpulan data harus memenuhi dua syarat yaitu uji validitas dan uji reliabilitas. Metode analisis data dilakukan dengan menggunakan Regresi Linear Berganda dengan software SPSS 24.0. Hasil penelitian ini menunjukan bahwa Long Term Relationship mempunyai pengaruh positif dan signifikan terhadap kinerja perusahaan, kemudian Information Sharing mempunyai pengaruh positif dan tidak signifikan terhadap kinerja perusahaan, serta Cooperation mempunyai pengaruh positif dan tidak signifikan terhadap kinerja perusahaan, kemudian Integration process mempunyai hasil positif dan signifikan terhadap kinerja perusahaan, dan Trust mempunyai hasil positif dan signifikan terhadap kinerja perusahaan.
IMPACT OF ATMOSPHERE ON SATISFACTION AND THE BEHAVIOR INTENTION IN RESTO LA RUCOLA MEDITERRANEAN Lorenzia Merlin Setiawan; Erna Andajani; Siti Rahayu
Manajemen dan Bisnis Vol 16, No 2 (2017): SEPTEMBER 2017
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (252.003 KB) | DOI: 10.24123/jmb.v16i2.309

Abstract

This study aims to identify and analyze the influence factors of dining atmosphere of a restaurant towards satisfaction and behavioral intention. This study uses object restaurant which has a Mediterranean theme in the city of Surabaya. The data used in this study are primary data obtained by questionnaire distributed to 150 respondents who have bought and dine in the Mediterranean restaurant. The analysis used in this study is a simple linear regression analysis and multiple linear analysis. The sampling technique of this research is convenience sampling. The results showed that there is an effect of a restaurant’s dining atmosphere towards satisfaction and behavioral intention. Variables of dining satisfaction affect the intention of behavior as well. In this study multiple linear regression tests were carried out for the four atmosphere dimensions of restaurants. It was found that the dimensions of facility aesthetics of restaurant’s atmosphere did not significantly influence dining satisfaction and behavioral intention.
THE EFFECT OF YOGYAKARTA DESTINATION IMAGE ON BEHAVIORAL INTENTIONS ON DOMESTIC TOURIST Adrianus Alen Junaidi; Fitri Novia Widjaja; Erna Andajani
Manajemen dan Bisnis Vol 16, No 1 (2017): MARCH 2017
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (174.575 KB) | DOI: 10.24123/jmb.v16i1.294

Abstract

Tourism is an important economic sector in Indonesia and has developed rapidly into the tourism industry in each province, especially the Special Region of Yogyakarta province which is thick with culture and history. This study aims to determine the influence of destination image of Yogyakarta on behavioral intentions of domestic tourists. The data used in this study are primary data obtained from questionnaires. The sampling technique of this study is non probability sampling. The results of the study showed that the destination image of Yogyakarta has a direct influence on the behavioral intentions of domestic tourists. Destination image assessment can be measured through the variable infrastructure, attraction, value of money, and enjoyment. Because the four variables have high average values, it can be interpreted that destination image of Yogyakarta as a tourist destination has a good influence on domestic tourists.
The Role of Customer Relationship Management in Indonesia Business Erna Andajani; Nurul Badriyah
JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen Vol. 14 No. 1 (2017): JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen
Publisher : University of Islam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31106/jema.v14i01.217

Abstract

Companies need to have tactics to win business competition. One way that can be used by the company is to recognize and understand the customer. Companies that perform customer relationship management will be able to sustain its business. The existence of customers is the driving force of business enterprises in various industries. In business services, the customer can be as an actor and a very crucial business objects. This study aimed to clarify the concept of customer relationship management and serves some research management customer relations in Indonesia. The study also describes the application of customer relationship management the company has done in Indonesia.  Keywords : Customer Relationship Management, Customer, Relationship Judul Asli : Peran Manajemen Hubungan Pelanggan dalam Bisnis Indonesia
Co-Authors Adi Prasetyo Tedjakusuma Adrianus Alen Junaidi Amabela Amanda Elisia Ardine Andriani Eko Prihatiningrum, Andriani Eko Arif Herlambang Auliya Delananda Cindy Priscillia Clara Amelia Kuswandi Endah Asmawati Felix Handani Fitri Novia Widjaja Hazrul Iswadi Ida Fitriani Ika Mutia Lestari Jeffry Andreanto Ferdian Juliani Dyah Trisnawati Liang Rosah Lina Lindya Aqmarina Ghaisani Livia Chessa Lorenzia Merlin Setiawan Mokhamad Favian Rizki Pratama Natasha Naftali Nita Lintang Sekarrini Nurfathan Hasbiy Purwanto Nurul Badriyah Octavianus Adi Wijaya Patrada, Rolan Priskadina Febriati Rizky Ardi Purnama Sahara Muzdalifah Sandra Yunita Shanti Krisawati Nadhilah Shella Dwi Cahyanti Siti Rahayu Siti Rahayu Siti Rahayu Siti Rahayu Stefanus Budy Widjaja Veny Megawati Werner R Murhadi Yayon Pamula Mukti Zunairoh Zunairoh