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Integrate Reengineering and TQM: An Attempt to Redefine Reformation Ciptono, Wakhid Slamet
The South East Asian Journal of Management Vol. 1, No. 1
Publisher : UI Scholars Hub

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Abstract

This study examines the structural relationships between TQM, Reengineering, Operational Excellence in downstream and upstream sectors, Reformation, and sustainable community development program. A good understanding of how oil and gas industry should integrate mainstreaming the approach to sustainable community development into policymaking. Sustainable community development should be implemented by considering the links between change management through TQM and reengineering, operational excellence applications, and the real reformation. Recognizing that contributions of reformation (via the amendment of law of the Republic of Indonesia No. 22/2001 concerning oil and natural gas) in the sustainable community development is a key component in the Indonesia’s economy reform and recovery. Empirical evidences find that seven causal paths specified in the hypothesized model were found to be positive and statistically significant. Furthermore empirical results suggest that reengineering has a positive and significant indirect effect on sustainable community development program through its direct effect on operational excellence in supply chain; and reformation. The result also shows that a complete model fit and the acceptable parameter level which indicate the overall parameter are good fit between the hypothesized model and the observed data. By concentrating on a single industry (oil and gas) is that SEM specification of the structural relationship model between six constructs can be more complete and specific because unique characteristics of the oil and gas industry can be included (upstream and downstream chain activities). Finally, the particular design of the research and the findings suggest that the structural model of the study has a great potential for replication to business as well as public sectors.
Evaluasi Kinerja Instalasi Farmasi Rumah Sakit Pusat Otak Nasional Prof. Dr. dr. Mahar Marjono Jakarta dengan Metode Integrasi Balanced Scorecard dan Objective Key Results Jatmiko, Jatmiko; Satibi, Satibi; Ciptono, Wakhid Slamet; Tahir, Hadijah
Majalah Farmaseutik Vol 19, No 4 (2023)
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/farmaseutik.v19i4.88183

Abstract

Evaluasi kinerja instalasi farmasi rumah sakit penting dilaksanakan terutama karena instalasi farmasi termasuk penyumbang pendapatan rumah sakit yang terbesar. Pengintegrasian balanced scorecard dengan objective results, dapat dijadikan sebagai fungsi evaluasi atau sistem umpan balik dan sistem analitik untuk mendapatkan data yang riil dan relevan dalam mengambil keputusan dan pemetaan strategi jangka panjang pada rumah sakit. Jenis penelitian yang digunakan merupakan penelitian deskriptif kuantitatif dinarasikan secara imperatif  dengan mengunakan data primer dan sekunder. Data primer didapatkan dari survei kepuasan pasien rawat jalan serta wawancara dan survei dengan karyawan di instalasi farmasi. Data sekunder mengambil data retrospektif dengan menelaah dokumen dari tahun 2019 sampai 2021. Hasil penelitian dari perpektif keuangan fixed asset turnover pada tahun 2019, 2020 dan 2021 adalah 16,20%; 19,15% dan 21,29% artinya rumah sakit dari tahun ke tahun tercatat semakin efesien dalam menggunakan asetnya. Indeks kepuasan pasien berdasarkan perspektif pelanggan adalah 92,5%, meningkat 21,4% pada 2019, turun 20,3% pada 2020, dan meningkat kembali 22,2% pada 2021, mencapai 94.711 pasien. Bisnis internal rata-rata waktu tunggu obat jadi 29,57; 26,18 dan 14,13 menit serta untuk obat racikan 36,29; 32,95 dan 17,93 menit dari tahun 2019 hingga 2021. Pertumbuhan dan pembelajaran kerjasama antar bagian, karier, motivasi yang baik dari para karyawan merupakan indikator yang diukur. Indikator iklim kerja di instalasi farmasi banyak pegawai menilai netral terkait kualitas layanan, masukan, saran dan umpan balik perbaikan. Karyawan memahami dalam melakukan budaya kejujuran, selalu kerjasama dalam suatu tim kerja. Strategi integrasi antara balanced scorecard dan objective & key results harus disesuaikan dengan tujuan, sumber daya, dan kebutuhan spesifik dari instalasi farmasi. Dengan merancang OKR yang relevan dan terukur, instalasi farmasi dapat bekerja menuju pencapaian tujuan yang lebih jelas dan mendorong perbaikan berkelanjutan dalam kinerja.
LEAN AND SIX SIGMA IMPLEMENTATION IN HOSPITAL PHARMACY SETTING: A LITERATURE REVIEW Firdaus, Wangi; Ciptono, Wakhid Slamet; Satibi, Satibi
PREPOTIF : JURNAL KESEHATAN MASYARAKAT Vol. 9 No. 2 (2025): AGUSTUS 2025
Publisher : Universitas Pahlawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/prepotif.v9i2.46337

Abstract

Lean dan Six Sigma merupakan pendekatan manajemen mutu yang telah banyak diadopsi di sektor pelayanan kesehatan, termasuk di instalasi farmasi rumah sakit, guna meningkatkan efisiensi dan kualitas pelayanan. Penelitian ini bertujuan untuk meninjau dan mengidentifikasi metodologi yang digunakan, intervensi yang diterapkan, serta dampak implementasi Lean dan Six Sigma terhadap berbagai indikator kinerja di lingkungan farmasi rumah sakit. Tinjauan sistematis dilakukan menggunakan tiga database utama, yaitu Scopus, PubMed, dan Science Direct, dengan kata kunci “Lean” ATAU “Six Sigma” DAN “Farmasi”, serta mengikuti pedoman PRISMA. Dari 54 artikel yang teridentifikasi, 11 artikel memenuhi kriteria inklusi. Hasil analisis menunjukkan lima metodologi implementasi, dengan metode DMAIC (Define, Measure, Analyze, Improve, Control) sebagai yang paling dominan. Sebanyak 40 intervensi ditemukan dalam studi terpilih dan diklasifikasikan ke dalam enam kategori utama, dengan tiga intervensi paling umum meliputi pengembangan proses atau sistem baru, penyediaan alat atau instrumen, dan perancangan ulang tata letak. Evaluasi dampak menggunakan lima kategori indikator utama menunjukkan bahwa penerapan Lean dan Six Sigma secara umum berdampak positif, seperti penurunan waktu layanan, pengurangan kesalahan pengobatan dan biaya, serta peningkatan kualitas, volume produksi, dan kepuasan pasien. Diperlukan penelitian lanjutan di berbagai konteks farmasi rumah sakit untuk mengeksplorasi indikator-indikator lain yang relevan.
Analytic Hierarchy Process in Asset Management Decisions for Public Service Agency Vocational Education Bambang Setiawan; Torontuan Keban Yeremias; Wakhid Slamet Ciptono; Amirullah Setya Hardi
International Journal of Management, Entrepreneurship, Social Science and Humanities Vol. 7 No. 2 (2024): January - June Issue
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/ijmesh.v7i2.2203

Abstract

The Ministry of Transportation’s Vocational Education Public Service Agency (BLU) has been underperforming in asset optimization, indicating inefficiencies in its asset management plan. This study critically examines existing asset management strategies and leadership effectiveness within the Ministry’s vocational education sector. Employing a phenomenological research approach, this investigation prioritizes a deep dove into asset management practices through semi-structured interviews and literature reviews. The findings highlight significant shortcomings in the BLU’s asset management and leadership, particularly in failing to meet its asset performance targets. These inadequacies are evaluated using ISO 55000 standards alongside human resources data, assessing five key areas: procurement and supply chain integration, innovative leadership, effective organizational structure, dynamic organizational culture, and human resource development. Analytical Hierarchy Process (AHP) analysis was used to prioritize issues under the Human Resources and Organization criteria. It identified asset management leadership as the most critical focus, with a weight of 0.40. This was followed by organizational culture at 0.23, competency management at 0.17, and both procurement and supply chain management and organizational structure at 0.10. The development of business units was highlighted as a priority over other strategies such as asset utilization and management collaboration. The regulatory framework guiding these strategies includes Minister of Finance Regulation 202/PMK.05/2022, which outlines four strategic asset utilization options. The analysis was proven to be consistent, with all priority weight matrices showing consistency ratios (CR) below 0.1, ensuring the reliability of the findings.
Defining and Measuring Housing Location in Appraisal and Hedonic Price Models: A Systematic Review Bagaskara Bagaskara; Wakhid Slamet Ciptono
JAMPE (Journal of Asset Management and Public Economy) Vol. 5 No. 2 (2026)
Publisher : Universitas Ahmad Dahlan, Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/jampe.v5i2.12673

Abstract

Location is a complex, multidimensional aspect often highly preferential and dependent on personal preference. In general discussions, this may not pose a significant problem. However, in quantitative analyses such as housing appraisals (sales comparison approach) or applied research using the hedonic price model, the nature and characteristics of location can become a major issue. Even though location is often included in housing studies, there is no clear and straightforward way to measure it as a single variable. This challenge is exacerbated in Indonesia due to the lack of a valid and reliable property database. Therefore, this study conducts a systematic review that contributes to the understanding of how location can be measured objectively. The present study aims to propose an alternative method for defining and measuring the strategic location of housing in appraisal practice, particularly through the sales comparison approach. Based on the review, location is measured using two aspects: spatial aspects and circumstantial aspects. Generally, spatial aspects are much more dominant than circumstantial aspects. The identified location dimensions include distance to the Central Business District (CBD), transportation facilities, commercial/shopping centers, employment centers, health facilities, educational facilities, recreational areas, as well as the conditions and accessibility to these amenities. The results of this study provide practical implications for improving the accuracy of property appraisal practices and offer a useful reference for future research, particularly in data-limited contexts such as Indonesia.
Green Supply Chain Management, Green Dynamic Capability, and Business Sustainability: The Role of Green Innovation Fikri, Muhammad Ali; Ciptono, Wakhid Slamet; Hamdi, Muhammad; Rini, Poppy Laksita
Jurnal Minds: Manajemen Ide dan Inspirasi Vol 13 No 2 (2026): September
Publisher : Management Department, Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/minds.v13i2.63498

Abstract

This study examines the effects of green supply chain management and green dynamic capability on business sustainability through green innovation. It contributes by integrating the resource-based view and dynamic capability theory to explain how green innovation converts organizational resources and capabilities into sustainable outcomes in MSMEs. Using a quantitative design, data were collected from 161 batik MSME owners in Yogyakarta, Indonesia through purposive sampling and analyzed using PLS-SEM. The results show that green supply chain management does not directly affect business sustainability, whereas green dynamic capability has a significant positive effect. Both green supply chain management and green dynamic capability significantly promote green innovation, which subsequently improves business sustainability. Green innovation fully mediates the effect of green supply chain management and partially mediates the effect of green dynamic capability on business sustainability. Managers should strengthen green innovation capabilities to translate environmental practices and adaptive capabilities into sustainable competitive advantage.