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All Journal Jurnal Siasat Bisnis Gadjah Mada International Journal of Business Journal of Indonesian Economy and Business Jurnal Manajemen Teori dan Terapan The Asian Journal of Technology Management (AJTM) Binus Business Review JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Majalah Farmaseutik Journal of Leadership in Organizations PREPOTIF : Jurnal Kesehatan Masyarakat Journal of Applied Engineering and Technological Science (JAETS) Jurnal Perkeretaapian Indonesia (Indonesian Railway Journal) The South East Asian Journal of Management Business and Entrepreneurial Review International Journal of Management, Entrepreneurship, Social Science and Humanities (IJMESH)

Wakhid Slamet Ciptono

Departemen Manajemen, Fakultas Ekonomika Dan Bisnis Universitas Gadjah Mada

Author-ID : 247887

Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mechanical Engineering Medicine & Pharmacology Public Health Social Sciences Transportation

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The Effect of Stretch Goals on Destructive Leadership and Counterproductive Work Behavior in Indonesian State-Owned-Enterprises Diah Retno Wulandaru; Wakhid Slamet Ciptono; Ely Susanto
Journal of Leadership in Organizations Vol 4, No 1 (2022): Journal of Leadership in Organizations
Publisher : Universitas Gadjah Mada

Introduction/Main Objectives: This study aims to examine the effect of stretch goals on destructive leadership with burnout as the mediating variable and then the effect of destructive leadership on counterproductive work behavior of employees with psychological capital as a moderating variable. Background Problems: The phenomenon of irregularities that occur in SOE in Indonesia is interesting to study. Deviations committed by SOE leaders in Indonesia include fraud, gratification, and data manipulation. The increase in the number of irregularities has a negative effect on organizational performance because it causes several counterproductive work behaviors in employees. Novelty: Empirical research on destructive leadership is still rare because previous research has focused only on the conceptual side. Research Methods: The design of this study used a survey with a questionnaire completed by 724 respondents who were leaders and employees. The hypothesis testing used Structural Equation Modeling (SEM). Finding/Results: The findings of this study show a positive influence of stretch goals on burnout and a positive influence of stretch goals on destructive leadership, but burnout has no mediating role in the effect of stretch goals on destructive leadership. There is no effect of perceived destructive leadership on employees’ counterproductive work behavior, but psychological capital has a moderating role in the effect of perceived destructive leadership on employees’ counterproductive work behavior. Conclusion: The practical implication of this study is that a stretch goal that is not balanced with resources can cause individuals to behave destructively even though they are at a managerial level.

ANALYSIS OF INTEREST AND PERFORMANCE OF EMPLOYEES AT LOCAL DRUG AND FOOD AGENCY IN MANADO Cindhany Darmaria Faridhah Utami Mala; Ibnu Gholib Gandjar; Wakhid Slamet Ciptono
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 1, No 1
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.3

Local Drug anf Food Agency in Manado (Balai Besar POM) is a Strategic Public Service Unit of National Drug and Food Agency (Badan POM) which expected capable to work effectively and efficiently to detects, prevents, and controls products, and also to protects consumer’s safety, security and health. Therefore, its necessary to know the current performance of quality control sector staff in Balai Besar POM Manado in order to increasing it. To detect staff performance of quality control sector in Balai Besar POM Manado which suitable to its importance level, and to detect the rank of performance variable which has biggest value on performance forming at Balai Besar POM Manado, its needs an approach using Importance‐Performance analysis of cartesius diagram to find out which organizational elements that most need improvement. This research is carried out on 34 quality control sector staff in Balai Besar POM Manado using descriptive research design and data collecting is obtained from primary and secondary data. Primary data is questionnares which distributed to quality control sector staff in Balai Besar POM Manado. Secondary data is comes from annual report of Balai Besar POM Manado. The results of this research based on Importance‐Performance analysis of cartesius diagram shows that ability to complete job and productivity variables has to get top priority from Balai Besar POM Manado to increase both variables, while ability to make decision and cooperation relationship with other people variables are also needs to increase, but these variables aren’t top priority. The order of performance variable rank based on its importance level is knowledge and understanding job, working attitude, productivity, ability to complete job, cooperation relationship with other people, and ability to make decision variables. Key Words : Balai Besar POM Manado, Performance, Importance‐Performance Analysis

ANALISIS PROSES PENGELOLAAN OBAT RSUD DI JAWA TIMUR DENGAN PENDEKATAN LEAN HOSPITAL Novianti Fatli Azizah; Wakhid Slamet Ciptono; Satibi Satibi
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 7, No 1
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.369

Proses pelayanan yang efisien erat kaitannya dengan proses pengelolaan obat yang efisien. Tujuan dari penelitian ini untuk mengidentifikasi aktivitas serta menganalisis akar penyebab masalah dari waste kritis dengan menggunakan pendekatan lean hospital pada proses pengelolaan obat di sebuah Rumah Sakit Umum Daerah di Jawa Timur. Penelitian ini bersifat deskriptif kualitatif yaitu melalui observasi, wawancara dan penelusuran dokumen pada bulan November-Desember 2016 dan Januari 2017, untuk mendapatkan identifikasi aktivitas seleksi, pengadaan dan distribusi. Waste kritis diperoleh melalui kuesioner pembobotan waste dari penilaian seluruh petugas yang terlibat dalam proses, untuk dilakukan analisis lebih lanjut. Future state mapping dibuat dengan menghilangkan unsur waste dari proses pengelolaan obat. Hasil penelitian: Value stream mapping menunjukkan waste di setiap tahapan proses pengelolaan obat yaitu waste of defect, waste of waiting, waste of inventory, waste of transportation, waste of motion, waste of overprocessing, waste of overproduction, dan waste of human potential. Kesimpulan: Sebagian besar tahapan dalam proses pengelolaan obat memiliki value added activity kurang dari 50%. Analisis akar penyebab masalah dari waste kritis yaitu kesibukan dokter dalam pelayanan menyebabkan penundaan dalam pengisian formulir usulan dan tidak semua SMF memiliki sekretaris, perencanaan belum terfasilitasi oleh SIM, sistem yang memaksa input SPPH pada saat penyusunan PO e-purchasing, adanya perubahan harga obat yang mendadak, tidak adanya tenaga kasir di UPF, tidak ada pemisah resep di awal pelayanan, bentuk ruangan UPF 1 memanfaatkan fasilitas lama, CPO belum difasilitasi oleh SIM, mesin etiket hanya 1 unit dan belum optimal.

ANALYSIS OF CONSUMER ATTITUDE TOWARD BRAND EXTENSION OF PRENAGEN Kressy Arba Yuniar; Lukman Hakim; Wakhid Slamet Ciptono
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 2, No 4
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.91

Good brand will provide quality assurance for the company, because brand is not just a name but a brand is an asset of the company. Prenagen Junior, a brand extension of Prenagen products for pregnancy and lactation, is a fictitious experiment in this study. The aim of the research was to analyze consumer attitudes towards brand extension. The method used pre-experiment_one shot case study. The population was taken from respondents who had used Prenagen products either Prenagen Esensis, Prenagen Emesis, Prenagen Mommy, or Prenagen Lactamom within last 6 months. A sample of 154 respondents was drawn from that population. The results obtained were analyzed using multiple regression analysis method. The results simultaneously showed that the similarity, brand reputation of origin, perceived risk, and innovativeness delivered a significant influence on consumers’ attitude towards brand extension (R2 : 0.556; p < 0.05). The similarity of brand extension product with the parent brand, the parent brand’s reputation, perceived risk had a significant influence by 20.8 %, 10.0 %, and 23.3 % respectively on the consumers’ attitude towards the brand extension product. While the innovativeness variable was not significant influence on that (B : 0.126 ; p > 0.05).Keywords: Brand Extension, Similarity, Reputation Of The Parent Brand, Perceived Risk, Innovativeness, Consumer Attitudes

Analysis of Outpatient Services at a Public Hospital in Yogyakarta using Lean Hospital Approach Rofi'atun Suryani; Wakhid Slamet Ciptono; Satibi Satibi
JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Vol 7, No 3
Publisher : Faculty of Pharmacy, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jmpf.33252

Outpatient services are a reflection of hospital-provided services. A public hospital in Yogyakarta is leading to a new development by adding new facilities and buildings. Objective of this study is to identify the outpatient service outline, the location of the bottleneck and its causes to provide some suggestions of continuous improvement with Lean Hospital approach. This study was conducted on outpatient service department during November 2016 to April 2017. This research is a qualitative descriptive study. Samples were taken by purposive technique using patient sample until it reached data saturation that is 61 respondents. Value Stream Mapping was used to identify outpatient service flow, waste and the location of the bottleneck. Fishbone Diagram was used to analyze the cause of the bottleneck. This research applied Baseline, Assess, and Suggest Solution from BASICS Method. The result shows the Total Cycle Time is 4,79 hours; Total Lead Time is 9,31 hours; and Total Waiting Time is 4,52 hours. Waste observed is as listed: waste of waiting, inventory, defect, transportation, motion, overproduction, overprocessing, and human potential. Bottleneck was located at the Outpatient Clinic, Outpatient Pharmacy, Laboratory, and Radiology. From the Fishbone Diagram the root causes of the problems are found and solutions are proposed to improve the performance in terms of: (1) Manpower, the employee working in the outpatient service, (2) Material, the infrastructure used for service, (3) Method, include management of service (Standard Operational Procedure), (4) Equipment, tools used in the outpatient service and (5) Environtment which is an area of the outpatient service include service area and waiting rooms.

Quality Factors and Customer Satisfaction For Sustainable Community Development Wakhid Slamet Ciptono
Business and Entrepreneurial Review Vol. 6 No. 1 (2006): Volume 6, No. 1 October 2006
Publisher : Universitas Trisakti

The purpose of this investigation is to explore a research on the relationships between quality factors and customer satisfaction for sustainable community development. The unique contributionUnits (SBU) managers from the Indonesia's oil and gas industry and the use of Importance-performance Ratings and Factor Analysis to determine the link between quality factors (external quality and internal quality and customer satisfaction for sustainable community development. The empirical analysis found that the link between Quality factors and customer satisfaction is linear in the keep-Up Good Work Quadrant. The survey indicates that is much room for improvement in the quality factors and customer satisfaction for the sustainable community development as shown in the difference between importance and performance scores. These scores indicate mismatched importance and performance of quality factors. Conversely, low difference values indicate that managers set appropriate quality factors with respect to customer satisfaction and deploys sustainable community development accordingly. Ideally, the difference measure should equal zero.

Operational Excellence and Good Manufacturing Practices in Hospital Pharmacy Wakhid Slamet Ciptono; Mulia Apriani Im
Business and Entrepreneurial Review Vol. 6 No. 2 (2007): Volume 6, No. 2 April 2007
Publisher : Universitas Trisakti

This study focuses on building Operational Excellence OE) and current Good Manufacturing Practices (CGMP) for pharmaceuticals through 19 hospital pharmacy installations of Jogjakarta-and Central Java Provinces in lndonesia. Operational Excellence (OE) has an obsessive focus on efficiency and consistency in order to offer the better value of services. Current Good Manufacturing Practices (CCMP) is the regulations to assure that such drug meets the requirements of the act as to safety and has the identity and strength; and meets the quality and purity characteristics which it purports or is represented to possess. The study makes an attempt to provide and overview of the general status of the pharmacy installation provided by hospitals in the provinces of Jogjakarta and Centra Java in terms of their technical efficiency. The technical efficiency (TE) is analyzed using Data Envelopment Analisis (DEA). The motivation behind addressing the efficiency issue is to provide empirical analysis of continuos improvement and innovation policies which in turn provide hospital pharmacy services in both provinces.

Indonesia's Cosmetics Industry Attractiveness, Competitiveness and Critical Success Factor Analysis Michelle Ferdinand; Wakhid Slamet Ciptono
Journal of Theoretical and Applied Management (Jurnal Manajemen Teori dan Terapan) Vol. 15 No. 2 (2022)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jmtt.v15i2.37451

Objective: This research aims to assess attractiveness, identify national competitiveness drivers, and critical success factors of Indonesia's cosmetics industry as Indonesia has an enormous growing market for cosmetics, but the revenue growth has been declining. Design/Methods/Approach: This research uses quantitative and qualitative data to conduct a descriptive case study. The first step of the analysis is a pre-test using quantitative data gathered through a survey questionnaire to 30 cosmetics industry practitioners to ensure the validity and reliability of the statement used in this research. The second step is an in-depth interview with ten managers in top cosmetics industry firms in Indonesia. Findings: It is shown that the cosmetics industry attractiveness in Indonesia is medium. Demand and factor conditions are the main driver of industry competitiveness. Strategy, structure, rivalry, and related and supporting industries are the supporting driver of cosmetics industry competitiveness in Indonesia. Finally, product, marketing, and speed are critical success factors in the cosmetics industry in Indonesia. Originality: A current study of Indonesia's cosmetics industry mostly explained cosmetics market size, share, growth, segments, trend, industry forecast, leading players in the industry and customer behaviour. However, the study of Indonesia's cosmetics competitiveness landscape and industry critical success factor is still limited.

Quality, Knowledge, and Innovation: A Systematic Literature Search and Bibliometric Analysis Wakhid Slamet Ciptono; Tria Putri Noviasari
Binus Business Review Vol. 14 No. 2 (2023): Binus Business Review
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/bbr.v14i2.9108

Innovation is closely associated with quality and Knowledge Management (KM). However, there still needs to be more consensus on the nature of the relationship. Therefore, it is an opportunity to contribute further to the literature on innovation management studies. The research mapped research developments in quality subjects, knowledge, and innovation subjects from Scopus Database in an integrative and comprehensive manner using Microsoft Excel, Mendeley, and VOSviewer to conduct a bibliometric analysis. With PRISMA Flow Diagram in carrying out a systematic search, the research managed to capture 140 research articles on related topics published between 2002 and 2022. Through a systematic search and bibliometric analysis, the research identified, described, and characterized the origins, evolution, and intellectual structures of scientific knowledge associated with quality, knowledge, and innovation in management. For the results, the research underlines a lack of systematic efforts to develop a sound theoretical framework of the subject matters. The literature still lacks evidence concerning reference models and critical factors which can contribute to effective and efficient integration of quality, knowledge, and innovation, especially in the management field. At the end of the research, a framework is proposed to broaden the perspective of quality management practices that are not limited to Total Quality Management (TQM). The research result drives future studies to determine reciprocal relationships between TQM and KM and how this affinity can impact innovation.

Lean Knowledge Management in The Adoption of Traceability Technology For Halal Perishable Food Supply Chain: a Systematic Literature Review Wresni Anggraini; Wakhid Slamet Ciptono; Luluk Lusiantoro; Heru Kurnianto Tjahjono
Journal of Applied Engineering and Technological Science (JAETS) Vol. 5 No. 2 (2024): Journal of Applied Engineering and Technological Science (JAETS)
Publisher : Yayasan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/jaets.v5i2.3611

This research was perfomed to provide a comprehensive Systematic Literature Review (SLR) on the mutually beneficial link between Lean and Knowledge Management (LKM). The primary focus was to highlight the crucial role of LKM as an enabler in empowering perishable food supply chains (PFSC) to effectively embrace traceability technology, ensuring the integrity of halal supply chains. The research was carried out using the SLR method and adhered to the procedures of the Preferred Reporting for Systematic Reviews and Meta-Analyses (PRISMA). In total, 65 articles from the Scopus database, published in various journals over 22 years were chosen, mapped, and evaluated. Furthermore, there were several featured forms of mutual collaboration between Lean and Knowledge Management (KM). The implementation of LKM in halal supply chain traceability for perishable food was still absent from the literature. Efficient (lean) KM processes for business actors turned knowledge into added value for the PFSC. The vital role of LKM as an enabler for PFSC in adopting traceability technology, which is characterized as fast-changing technology and highly knowledge-centric, is by eliminating wasteful knowledge so could advance responsiveness, efficiency, and flexibility. Considering the important role of LKM as an enabler of PFSC to address complex challenges in traceability technology adoption, collaborative interdisciplinary research is needed. Academic publications exploring the incorporation of lean and KM in the context of PFSC were relatively scarce. This SLR represented one of the pioneering efforts to investigate the amalgamation and its potential to overcome obstacles and inhibitors in the adoption of traceability technology.

Co-Authors Abdul Razak Ibrahim Abdul Razak Ibrahim Ainin Sulaiman Ainin Sulaiman Anny Kartika Sari Azizah, Novianti Fatli Bambang Setiawan Budi Wiryawan Budi Wiryawan Cindhany Darmaria Faridhah Utami Mala Diah Retno Wulandaru Firdaus, Wangi Hardi, Amirullah Setya Heru Kurnianto Tjahjono Ibnu Gholib Gandjar Ibnu Gholib Gandjar Ihwan Addin Mufaqih Jatmiko Jatmiko Kressy Arba Yuniar Lukman Hakim Lukman Hakim Luluk Lusiantoro Luluk Lusiantoro Mala, Cindhany Darmaria Faridhah Utami Michelle Ferdinand Mulia Apriani Im Novianti Fatli Azizah Nurul Indarti Rofi'atun Suryani Satibi Satibi Satibi Satibi Satibi Satibi Sharifah Latifah Syed A. Kadir Sharifah Latifah Syed A. Kadir Suryani, Rofi'atun SUSANTO, ELY Tahir, Hadijah Tria Putri Noviasari Wresni Anggraini Yeremias, Torontuan Keban Yuniar, Kressy Arba

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