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All Journal Indonesian Journal of Disability Studies IDEAS: Journal on English Language Teaching and Learning, Linguistics and Literature ELT Forum: Journal of English Language Teaching ETERNAL(english, teaching, learning, and Research Journal) LLT Journal: A Journal on Language and Language Teaching WIDYABHAKTI Jurnal Ilmiah Populer International Journal of Linguistics and Discourse Analytics (ijolida) JKTP Bhakti Nagori (Jurnal Pengabdian kepada Masyarakat)
Eka Anastasia Wijaya
Akademi Pariwisata Denpasar
Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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KEMAHIRAN BAHASA INGGRIS DAN KOMPETENSI BUDAYA UNTUK PROFESIONAL PARIWISATA DI INDUSTRI PARIWISATA GLOBAL I Gede Astawa; Eka Anastasia Wijaya
Jurnal Kajian dan Terapan Pariwisata Vol 4 No 2 (2024): Edisi Mei
Publisher : LEMBAGA PENELITIAN DAN PENGABDIAN KEPADA MASYARAKAT AKADEMI PARIWISATA DENPASAR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53356/diparojs.v4i2.87

Abstract

As the travel and tourism industry becomes increasingly globalized, the ability to communicate effectively in English has become critical for professionals working in the sector. While previous research has established the importance of English language proficiency, questions remain regarding best practices for skills development. This study aims to explore the role of English proficiency for tourism professionals in the current era of globalization. Specifically, it examines strategies for improving language skills and considers the necessity of cultural competence training. A literature review was conducted analyzing peer-reviewed research on English language training programs, cultural awareness development, and the impacts of communication competencies. Gaps in existing knowledge were identified regarding training evaluation, longitudinal proficiency impacts, and links to business outcomes. The results of the study found that English functions as the lingua franca facilitating interactions between diverse travelers. Proficiency allows professionals to serve customers while cultural competence fosters understanding. Specialized training focusing on skills and sensitizing professionals is important. However, research on specific method efficacies, integrating cultural awareness, varied contexts, and proficiency-performance relationships remains limited. This study conclude that English proficiency and cultural competence are essential for tourism professionals in today's global environment. While their value is established, further empirical study of training best practices, longitudinal impacts, and relationships to tangible outcomes is warranted. Addressing gaps can optimize skills development approaches and business performance.
PERSEPSI MAHASISWA PERHOTELAN AKADEMI PARIWISATA DENPASAR TERHADAP PEMBELAJARAN BAHASA JEPANG DAN BAHASA INGGRIS Ni Putu Sri Utami Putri; Eka Anastasia Wijaya
Jurnal Kajian dan Terapan Pariwisata Vol 5 No 1 (2024): November Issue
Publisher : LEMBAGA PENELITIAN DAN PENGABDIAN KEPADA MASYARAKAT AKADEMI PARIWISATA DENPASAR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53356/diparojs.v5i1.93

Abstract

This research is designed to describe D3 Hospitality Denpasar Academy of Tourism students’ perception toward foreign language learning especially Japanese and English to maximize the process of foreign language learning. Framed within a qualitative design, this study employed observation, survey, and interview methods with an observation sheet, a questionnaire, and an interview guide as the instruments to collect the data. The study results showed that the student’s perception of foreign language learning was that Japanese is more difficult than English. It was because the students found more challenges in writing and pronunciation during the learning process of Japanese. Further, it was affected by the learning frequency, in which English is being learned from elementary to higher education levels. Meanwhile, Japanese is only learned at the higher education level and the application of Japanese in daily life tends to be limited. This indicates that limited learning of foreign languages other than English has a major influence on perception of learning a foreign language.
Keterampilan Bahasa Inggris Mahasiswa Karyawan di Akademi Pariwisata Denpasar Eka Anastasia Wijaya; Putu Bagus Wisnuwardhana; Ida Bagus Gde Upadana; A.A. Sagung Ayu Srikandi Putri
Jurnal Kajian dan Terapan Pariwisata Vol 3 No 1 (2022): November Issue
Publisher : LEMBAGA PENELITIAN DAN PENGABDIAN KEPADA MASYARAKAT AKADEMI PARIWISATA DENPASAR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53356/diparojs.v3i1.68

Abstract

This research aimed to investigate the student employees' English language skills at Denpasar Academy of Tourism. Framed within a qualitative design, this study employed observation, survey, and interview as the methods with an observation sheet, a questionnaire, and an interview guide as the instruments to collect the data. It is expected that working students have the ability to communicate well in English. However, the results of the study showed that the working students’ English skills are moderate. Therefore, the students need to maximize their English skills to support them in the work field. Further, this study could be used as a reflection to improve the process of English teaching and learning by upgrading the curriculum and creating an English club.
CROSS-CULTURAL UNDERSTANDING AND ENGLISH COMMUNICATION QUALITY IN F&B SERVICE EDUCATION I Gede Astawa; Eka Anastasia Wijaya
Jurnal Kajian dan Terapan Pariwisata Vol 6 No 2 (2026): May Issue
Publisher : LEMBAGA PENELITIAN DAN PENGABDIAN KEPADA MASYARAKAT AKADEMI PARIWISATA DENPASAR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53356/diparojs.v6i2.145

Abstract

The globalization of the hospitality industry requires graduates who are not only linguistically competent but also interculturally capable. This study examines the role of cross-cultural understanding as a determinant of students’ English communication quality in Food and Beverage (F&B) service practice within hospitality education. A qualitative design was employed, involving 33 students participating in simulated restaurant service interactions. Data were collected through observation, interviews, and documentation, and analyzed thematically based on the Intercultural Communicative Competence (ICC) framework.The findings reveal that although most students demonstrate basic English proficiency, only a few exhibit adequate cross-cultural understanding. Key issues include overly direct language use, inappropriate forms of address, weak politeness strategies, and first language interference. In contrast, students with higher intercultural awareness are better able to use context-appropriate language, maintain politeness, and adapt their communication effectively in service interactions. These findings confirm that cross-cultural understanding significantly influences communication quality, extending beyond linguistic accuracy to include cultural appropriateness and interactional competence. Therefore, integrating intercultural aspects into language instruction and vocational training in hospitality education is essential to better prepare students for communication in global service environments.
Co-Authors A.A. Sagung Ayu Srikandi Putri Adnyani, Ni Luh Putu Sri Astawa, I Gede Dewa Ayu Eka Agustini I Ketut Saskara I.G.A. Lokita Purnamika Utami Ida Bagus Gde Upadana Kadek Eva Krishna Adnyani Luh Diah Surya Adnyani Ni Ketut Sutrisnawati Ni Komang Arie Suwastini Ni Made Ratminingsih Ni Putu Sri Utami Putri Ni Putu Sri Utami Putri Putu Bagus Wisnuwardhana