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All Journal Jurnal Studi Pemerintahan Jurnal Presipitasi : Media Komunikasi dan Pengembangan Teknik Lingkungan Jurnal Administrasi Publik (JAP) Journal of Government and Civil Society Matra Pembaruan: Jurnal Inovasi Kebijakan POLITICO Kybernan: Jurnal Studi Kepemerintahan PRAJA: Jurnal Ilmiah Pemerintahan JPPM: Journal of Public Policy and Management Journal of Government and Political Issues TRANSFORMASI : JURNAL PENGABDIAN PADA MASYARAKAT
Nuryanti Mustari
Universitas Muhammadiyah Makassar
Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN WAJIB PAJAK RESTORAN BADAN PENDAPATAN DAERAH KOTA MAKASSAR Kiki Angreni; Fatmawati Fatmawati; Nuryanti Mustari
JPPM: Journal of Public Policy and Management Vol 4, No 1 (2022): JPPM
Publisher : Program Magister Ilmu Administrasi Publik, Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/jppm.v4i1.8110

Abstract

This study aimed to find out the influence of the service quality variable on the restaurant taxpayer satisfaction variable at the Makassar City Regional Revenue Agency. This study used quantitative research methods. Data were analyzed using descriptive statistics with a simple linear regression formula. The data  was  explained in the form of tables, frequencies, images, and narration by using IBM SPSS Version 21. The results of this study at the Makassar City Regional Revenue Agency showed that the influence of service quality on taxpayer satisfaction was not significant. From the results of the analysis, it could be concluded that service quality had a strong influence on taxpayer satisfaction. This  seen from the results of the determination test, it was known that the R2 value was 0.065, which meant 6.5%. It indicated that service quality was influenced by employee performance and the rest was influenced by other variables. Values on service quality such as: efficiency, effectiveness, fairness, and responsiveness do not contribute to taxpayer satisfaction.
Political Participation of Disability Communities in Makassar Mayor Election 2018 Rafika Abrianti; Nuryanti Mustari; Fatmawati; Ahmad Taufik
Journal of Government and Political Issues Vol. 1 No. 1 (2021): July
Publisher : Mengeja Indonesia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (316.158 KB) | DOI: 10.53341/jgpi.v1i1.5

Abstract

This study aims to determine the political participation of people with disabilities in the general election of the mayor of Makassar in 2018 and to determine the factors supporting and inhibiting political participation of people with disabilities in the election of the mayor of Makassar. The type of research is descriptive qualitative, which describes the political participation of people with disabilities in the general election of the mayor of Makassar in 2018 descriptively. The data collection techniques used are observation, interviews, and documentation. In this study, there were ten primary informants. Data analysis techniques by analyzing the results of the processed data are interpreted in the form of narration. While the validation of the data using triangulation. The results showed that the participation of people with disabilities in the Makassar mayoral election in 2018 was quite good because their participation was increasing from year to year. The supporting factors of political participation are the community environment and political awareness, and the completeness of the ballot. At the same time, the inhibiting factor is the lack of relevant data regarding the number of people with disabilities who take part in the election.
Responsibility of Digital-Based Complaints Services at the Honor Board of Election Organizers of The Republic of Indonesia (DKPP RI) During Pandemic Muh Hasbi Azis Agani; Nuryanti Mustari; Ahmad Harakan; Nursaleh Hartaman
Jurnal Studi Pemerintahan Vol 13, No 2 (2022): July 2022
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jgp.v13i2.13740

Abstract

In public services, responsiveness or responsiveness is one of the benchmarks for good governance. Enforcement of the code of ethics against violations of election administration (KPU and Bawaslu) committed by the DKPP RI as an institution for enforcing the code of ethics for election organizers. Data from the DKPP stated that from 2018 to 2021 there were 1,546 complaints that came in through digital media, peaking in 2020 during the pandemic so that in the service of complaints carried out by the DKPP RI RI, it is necessary to have service responsiveness in receiving reports/complaints from reporters, which makes DKPP RI an institution that integrity. This research uses descriptive qualitative method with data analysis using NVivo 12 Plus. By using 6 indicators of responsiveness of the results obtained. The successful achievement of digital-based complaint services at the Dewan Kehormatan Penyelenggara Pemilu Republik Indonesia (DKPP RI) during the pandemic uses 6 indicators, namely “the ability to respond to the community, officers have provided good attitudes and communication; speed of service, officers have shown alertness and sincerity in serving; accuracy of service, officers have been focused and serious in their work; service accuracy, officers have worked in accordance with the SOP; timeliness of service, officers work in accordance with incoming reports; the ability to respond to complaints, officers are able to respond to complaints and provide the best solutions.
ANALISIS SENTIMEN MEDIA SOSIAL: PENERAPAN E-KATALOG DALAM PENGADAAN BARANG DAN JASA DI INDONESIA Nuryanti Mustari; Wahdania Suardi; Ulfiah Syukri
PRAJA: Jurnal Ilmiah Pemerintahan Vol 10 No 3 (2022): Edisi Oktober
Publisher : FISIP Universitas Muhammadiyah Sidenreng Rappang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55678/prj.v10i3.702

Abstract

Proses pengadaan barang dan jasa berperan penting dalam meningkatkan kualitas pelayanan publik, salah satu wujud inovasi pengadaan barang dan jasa adalah program e-katalog (elektronik katalog). E-katalog ini merupakan wujud strategi LKPP dalam menekan korupsi pengadaan barang dan jasa di Indonesia. Namun, penggunaan e-katalog lokal belum menyeluruh digunakan oleh pemerintah daerah. Hal ini salah satunya disebabkan salah satunya karena kurangnya penyebaran informasi. Oleh karena itu, peneliti dalam hal ini menggunakan analisis sentimen media sosial twitter. Metode penelitian yang digunakan yaitu kualitatif dengan pendekatan deskriptif. Teknik pengumpulan data didapatkan dari website netlytic untuk mengumpulkan data percakapan twitter yang akan dikelompokkan pada report/hasil. Gambaran yang diberikan terkait posters over time, top ten posters dan top users (based on in-out degree centrality). Hasil penelitian yaitu dengan menggunakan analisis sentimen media sosial twitter diperoleh 60 percakapan yang dapat membuktikan bahwa pemerintah dianggap kurang aktif menyebarluaskan informasi terkait kehadiran e-katalog. Oleh karena itu, pemerintah perlu untuk memilih strategi yang tepat demi keberlanjutan e-katalog kedepannya. Kata Kunci: Pengadaan barang dan jasa, e-katalog, Analiis media sosial, kualitas pelayanan
Environmental Sustainability: How Greenpeace Id Conducts Campaigns Regarding Plastic Waste Management through Social Media in Indonesia Inrinofita Sari; Eko Priyo Purnomo; Suswanta Suswanta; Nuryanti Mustari
Jurnal Presipitasi : Media Komunikasi dan Pengembangan Teknik Lingkungan Vol 19, No 3 (2022): November 2022
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1209.664 KB) | DOI: 10.14710/presipitasi.v19i3.510-519

Abstract

Indonesia is estimated to be one of the largest plastic-producing countries in the world. The high use of plastic will cause people to become dependent on plastic. However, dependence on plastic has a destructive impact, which makes plastic potentially harmful to human health and the environment; Greenpeace shares this concern and makes it the basis for organizing a campaign. This study aims to analyze and see how the Greenpeaceid account interacts with Twitter social media accounts through mentions and hashtags used to drive for handling plastic waste in Indonesia. This study uses qualitative research, which uses Q-DAS (Qualitative Data Analysis Software) to analyze the data; the software used is Nvivo 12 Plus. The result of this research is that Greenpeaceid uses social media as a media campaign related to the issue of plastic waste pollution. The social media used by Greenpeace is twitter; on this social media, the form of a campaign is carried out by using #Pantangplastik and #Breakfreefrompalstic, which contains various documentation related to suitable actions in managing plastic waste so that the environment is not polluted again. The existence of the #Pantangplastik Campaign will gradually reduce the use of plastic waste.
IMPLEMENTATION POLITICAL ISSUES OF IDENTITY AND POLITICAL DYNASTY IN THE 2020 SIMULTANEOUS ELECTION CAMPAIGN IN PANGKEP REGENCY Nuryanti Mustari; Dewi Fortuna A.M.Nur; Marwah Yunida Alamin; M Ardiansyah Fahrezi Ali; Herman Herman
POLITICO Vol 22, No 2 (2022): JURNAL POLITICO FISIPOL
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/politico.v22i2.8818

Abstract

ABSTRACTThe purpose of this research to identitfy politics is a political act with efforts to channel aspirations to influence policies, control over the distribution of values that are considered valuable to the most fundamental demands, namely self-determination on a primordial basis. In the form of violence, identity politics is reflected starting from efforts to incorporate values into regional regulations, separating government areas, the desire to land special autonomy to the emergence of a separatist movement. Meanwhile, in the context of religion, identity politics is reflected in various efforts to include religious values in the policy-making process, including the implication of sharia regulations, as well as efforts to make a city synonymous with a particular religion. The method used in this research is qualitative method. This study attempts to analyze identity politics and the issue of political dynasties in the implementation of the simultaneous regional elections in 2020. The qualitative method approach in this study was carried out in the form of a description. This study examines the literature on the phenomenon of identity politics and the issue of political dynasties in the 2020 simultaneous regional elections from various media and also other written sources to complete the review of the researcher’s discussion.Keywords: IImplementtion, identity politics, political dynasty, regional elections 2020 
E-Governance and Grassroots Public Services in Local Government: A Study on The Taspen Smart Card Program For Pension Fund Services in Makassar City and Pinrang Regency Lukman Nul Hakim Amran Saputra; Nur Khaerah; Abdillah Abdillah; Nuryanti Mustari
Jurnal Studi Pemerintahan Vol 13, No 3 (2022): November 2022
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jgp.v13i3.15823

Abstract

This study aims to analyze the implementation of e-Government through Taspen Smart Card Program in pension fund services of State Civil Service. This study used a combination method of concurrent triangulation design (a balanced mix of quantitative and qualitative). The major instrument used was questionnaire and interview. There were participants of the Taspen Smart Card Program that involved as samples and informants in this study.  The number of samples was 40 and 2 people as informants. The samples taken using probability sampling techniques. The data were analyzed using regression analysis technique. The results of this study indicated that the implementation of e- Government through Taspen Smart Card Program in pension fund services of State Civil Service in Pinrang and Makassar Regency is running very well. This is based on the average score obtained was 139.6 or 87.25% which indicates that the implementation of Taspen Smart Card fall into very good category. Furthermore, the study also shows that the implementation of Taspen Smart Card Program has a positive and significant effect in pension fund services of State Civil Service in Pinrang and Makassar Regency by 33.3% and the remaining 66.7% due to the existence of other programs issued by the government.
Virtual E-participation in Saving the Environment in the Digital Age Through Change.org Rosmita Rosmita; Eko Priyo Purnomo; Nuryanti Mustari
Jurnal Presipitasi : Media Komunikasi dan Pengembangan Teknik Lingkungan Vol 19, No 3 (2022): November 2022
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/presipitasi.v19i3.701-709

Abstract

The purpose of this research is to see how the role of the Change.org website and how the Change.org account interacts with Twitter social media accounts through mentions that are used to increase public awareness of the environment. This study uses qualitative research, which uses Q-DAS (Qualitative Data Analysis Software) to analyze the data using Nvivo 12 Plus and Vosviewer software. The results of this study indicate that Change.org, in voicing environmental cleanliness, uses social media as a media campaign. The social media used by Change.org itself is Twitter. The change.org Twitter account is one of the largest environmental petitions; the form petition carried out by Change.org is by calling on @Cocacola @McDonalds and BurgerKing, which contains various petitions to find solutions for plastic bottles, which many say are choking the environment. The ability of online petitions to facilitate requests for change in public policies and connect the public with policymakers shows that online petitions can increase individual and group political participation. The existence of a petition on the @Change.org Account can gradually save the environment.
Kinerja Balai Badan Pengawas Obat dan Makanan Terhadap Peredaran Kosmetik Berbahaya di Kota Makassar Hilyatul Jannah; Fatmawati A Mappasere; Nuryanti Mustari
Jurnal Administrasi Publik Vol 15, No 1 (2024): JURNAL ADMINISTRASI PUBLIK
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31506/jap.v15i1.24185

Abstract

The goal of this study is to determine how Balai Besar POM Makassar performs in terms of unsafe cosmetics distribution. This research employs a descriptive qualitative approach. Data were collected through observation and interviews. The study's findings indicate that BPOM's effectiveness in supervising the circulation of harmful cosmetics in Makassar is satisfactory but might be improved. Despite BPOM's efforts to control illegal cosmetics and reach out to the public, numerous unsafe cosmetic items continue to circulate in the market. As a result, more serious and integrated efforts are required by BPOM, cosmetics manufacturers, and the general public to ensure that cosmetics on the market are safe and do not jeopardize consumer health. This can be seen from the indicators used, namely:1) work quality, 2) work quantity, 3) timeliness, 4) performance effectiveness, 5) work independence. BPOM Makassar City's performance is said to be optimal if it meets all of these indicators.
Co-Authors Abdul Mahsyar Ahmad Harakan Ahmad Syawal Ahmad Taufik Amir Muhiddin Dewi Fortuna A.M.Nur Eko Priyo Purnomo Enny Agustina Fatmawati A Mappasere Fatmawati Fatmawati Fitriany S. Hardi, Rudi Hardianti Hardianti Hartaman, Nursaleh Herman Herman Hilyatul Jannah Indrayani Tawang Inrinofita Sari Irnawati Sanre Gunawan Jaelan Usman Kiki Angreni Lukman Nul Hakim Amran Saputra M Amin M Ardiansyah Fahrezi Ali Marwah Yunida Alamin Muh Hasbi Azis Agani Muhammad Yahya Muhammadiah Muhammadiah Muhlis Madani, Muhlis Nur Firman Nur Khaerah Nurul Rahmi Aulia Parawu, Hafiz Elfiansya Rafika Abrianti Rosmita Rosmita Salsabila, Unik Hanifah Suardi Suardi Suswanta Tahir, Nurbiah Ulfiah Syukri