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All Journal JURNAL RELASI STIE MANDALA JEMBER ASEAN Journal on Hospitality and Tourism POLITICO Tourism Scientific Journal Journal of Tourism Destination and Attraction Jurnal Sains Manajemen dan Bisnis Indonesia Jurnal Kepariwisataan dan Hospitalitas Sadar Wisata: Jurnal Pariwisata Relasi : Jurnal Ekonomi
Hadi Jatmiko
Universitas Muhammadiyah Jember
Arts Humanities Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Engineering Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Analisis Efektifitas dan Produktifitas Kerja Front Desk Agent dalam Meningkatkan Pelayanan Hotel di Jember Hadi Jatmiko; Syah Riza Octavy Sandy
Tourism Scientific Journal Vol. 8 No. 2 (2023): Vol 8 No 2 Juni 2023
Publisher : STIEPAR YAPARI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32659/tsj.v8i2.280

Abstract

This study aims to analyze the influence of the effectiveness and productivity of Front Desk Agents in improving hotel services in Jember. While the sampling technique used is: Quota Sampling Method, which is a way of taking samples that have been determined/rationed beforehand. Samples for hotel guests were taken in several hotels in the city of Jember as many as 80 respondents. Structured interviews with Managers and hotel management associations. The data analysis technique used in this study is descriptive qualitative, namely data analysis using detailed explanations obtained from hotel managers, employees, guests who are staying overnight which are descriptive in nature. The results of the regression test show that the variables of work effectiveness and work productivity are proven to have a joint effect on the quality of Front Desk Agent services at hotels in Jember City. This illustrates that in order to improve the quality of Front Desk Agent services at hotels in Jember City, the hotel must consider the factors of work effectiveness and work productivity. The results of identifying the factors that influence the quality of Front Desk Agent services at hotels in Jember, Simultaneously: Work effectiveness and work productivity are proven to have a joint effect on the quality of Front Desk Agent services at hotels in Jember City. The results of the analysis of the coefficient of determination show that 41,7% of the variation in the change in the quality of Front Desk Agent services at hotels in Jember is explained by the factors of work effectiveness and work productivity.
MODEL PENINGKATAN DAYA TARIK WISATA MELALUI PENGEMBANGAN KUALITAS PELAYANAN PADA WANA Salahuddin Salahuddin; Haifa Haifa; Hadi Jatmiko
RELASI : JURNAL EKONOMI Vol 11 No 1 (2015)
Publisher : STIE Mandala Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31967/relasi.v11i1.63

Abstract

Jemberhasseveral attractionsincludeCape Wana PapumaWatuUloBeach, Rembanganarea, beacharea ofNusaBarongandsomeagro-owned PT. Nusantaraplantationandsomehaveprivateestates. Management ofthese attractionsneed tobeoptimized. Tourism developmentis donetomakethemore interestingsightsandexcel. The purpose ofthe study: 1). FormulateStandard OperatingProcedure(SOP) travelservicesinCapePapumaWanaJember, 2). Testedagainststandard operatingprocedurespreparedand3). Analyzing thetraveler's satisfaction with the serviceatthe CapeecotourismPapumaJemberbeforeand after implementation ofthe SOP.Analysisandimprovement ofquality of careusing theprinciplesFocussGroup Discussions (FGD). To findthe differencebetweentouristsatisfactionbeforeand after implementation ofSOPdistributedquestionnairesto touristswhothenanalyzed byt-testanalysis showedno significant differencebetween thesatisfaction ofCapeecotourismtravelersPapumabeforeimplementationand after implementation ofStandard Operating Procedure(SOP). The analysis showedthatafterthe application ofSOP, ecotourismtourist satisfactionisthehighestPapumaCapeDimensionalTangible/Intangible(X1), thenthedimension ofEmpathy(X5), while thelowestsatisfactionratingisthedimensionRealibilty/Reliability(X2) andAssurance/warranty(X4). Thusthe managersWanaCapePapumais to maintainandenhance thetangibledimension/Tangible(X1) and theEmpathyDimension(X5) andincreaseDimensionsReliability(X2) andAssurance(X4), by regularlyconduct trainingtoimprove thequality of services tothe resourceshumansbothto employeesandpartners.MODEL PENINGKATAN DAYA TARIK WISATA MELALUI PENGEMBANGAN KUALITAS PELAYANAN PADA WANA
Co-Authors Aditya Dimas Pratama Cristian Rizqi Anggraini Faozen Faozen Fulka 'Ilmy Avicenna Ralinas Haifa Haifa Juhanda Juhanda Lailiya Nur Isnaini Octavy Sandy, Syah Riza Putri Robiatul Adawiyah Salahuddin Salahuddin