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All Journal Jurnal Informatika Jurnal Teknologi Informasi dan Ilmu Komputer JUITA : Jurnal Informatika POSITIF Sistemasi: Jurnal Sistem Informasi JOIV : International Journal on Informatics Visualization IJCIT (Indonesian Journal on Computer and Information Technology) JITK (Jurnal Ilmu Pengetahuan dan Komputer) Techno Nusa Mandiri : Journal of Computing and Information Technology SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Jurnal Teknologi Sistem Informasi dan Aplikasi J-SAKTI (Jurnal Sains Komputer dan Informatika) JURIKOM (Jurnal Riset Komputer) Jurnal Riset Informatika JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) JOISIE (Journal Of Information Systems And Informatics Engineering) CCIT (Creative Communication and Innovative Technology) Journal Jurnal SITECH : Sistem Informasi dan Teknologi Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Progresif: Jurnal Ilmiah Komputer JUKANTI (Jurnal Pendidikan Teknologi Informasi) Jurnal Mnemonic Abdimasku : Jurnal Pengabdian Masyarakat Journal of Information Technology Ampera Jurnal Algoritma, Logika dan Komputasi Journal of Business and Audit Information System (JBASE) IJECS: Indonesian Journal of Empowerment and Community Services Jurnal Pendidikan dan Teknologi Indonesia Jurnal Indonesia : Manajemen Informatika dan Komunikasi J-SAKTI (Jurnal Sains Komputer dan Informatika) JUSTIN (Jurnal Sistem dan Teknologi Informasi) Jurnal Janitra Informatika dan Sistem Informasi Literasi: Jurnal Pengabdian Masyarakat dan Inovasi Jurnal Informatika: Jurnal Pengembangan IT Jurnal Pendidikan Teknologi Informasi (JUKANTI) Jurnal Indonesia : Manajemen Informatika dan Komunikasi Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) JuTISI (Jurnal Teknik Informatika dan Sistem Informasi)
Nina Setiyawati
Universitas Kristen Satya Wacana
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : CCIT (Creative Communication and Innovative Technology) Journal

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APPLICATION OF ASSOCIATION RULE MINING AND MINING SEQUENTIAL PATTERNS ON CRM PT. ARMADA INTERNATIONAL MOTOR Nina Setiyawati
CCIT Journal Vol 11 No 1 (2018): CCIT JOURNAL
Publisher : Universitas Raharja

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (244.676 KB) | DOI: 10.33050/ccit.v11i1.562

Abstract

Keeping in touch with customers is a step that must be done by the company to increase customer loyalty. CRM is a set of processes to acquire, maintain and enhance the values ​​for customer satisfaction for the continued growth of corporate profits. With data mining for extracting knowledge, performance can be improved CRM in obtaining information about customers. In this study, carried out by the application of CRM design Association rule mining and sequential pattern mining techniques to provide recommendations to the customer service type PT Armada International Motor. CRM is built based mobile and able to provide effective services and recommendations for customers
Co-Authors Ade Iriani Agustinus Fritz Wijaya Aleksander Bagas Andrean Richardo Andreas Adi Nugroho Andreas Gibran Nethanel Paat Andrew Robot Feldy Najoan Ariyansa, Budi Asmara, Gilang Windu Benedict Hardyanto Harjono Budhi Kristianto Danny Manongga Devylia Todingbua Dewi, Eka Kamilla Dian Novita Kristiyani Dinda Fitri Ningtyas Dwi Hosanna Bangkalang Dyarenggasto, Yuven Prisma Eben Haezer, Eben Haezer Yena Kristianto Ellyandrew, Bravelyan Edgar Randista Elya Eko Widiyanto Evangs Evangs Mailoa Gabrielle Beauty Linelejan Hanna Prillysca Chernovita Hanusia Manuel Oktrivania Zamili Hariyanto, Malvin Hendry, - Herlambang Adi Wicaksono Hindriyanto Dwi Purnomo Irwan Sembiring Jihot Lumban Gaol Juniarto Christiawan Hartono Kevin Harlim Lim Kinanthi, Wikan Chandra Kosasih, Billy Chrisdianta Kristiadi, Nidia Claressa Kristoko Dwi Hartomo Linelejan, Gabrielle Beauty Lumban Gaol, Jihot Maarif, Muhamad Makhasinul Magdalena Ariance Ineke Pakereng Markus Permadi Najoan, Andrew Robot Feldy Nataldo Noya Ningtyas, Dinda Fitri Permadi, Markus Pitarto, Yuhono Indra Posumah, Theresia Mutiara Pratyaksa Ocsa Nugraha Saian Prayogi, Yosef Agil Pribadi, Jemy Agung Purwoko, Agus Radius Tanone Rafael Jonathan Rani Kusuma Wardhani Raynaldo Raynaldo Raynaldo Raynaldo, Raynaldo Reinhard Alfaries Saemani Rezal Hiariej Riko Yudistira Saluling, Jefferson Julystian Hendrik Sippan, Refli Bob Soebroto, Dorkas Tri Oktavena Sterry Fleanry Mulaki Totti, Francesco Adhimas Tri Darma Krismanda Vania Harianto Putri Tjandra Vio Ayu Oktavia Putu Warisman Wicaksono Dwi Pamungkas Wijaya, Yemima Clara Yayi Suryo Prabandari Yerymia Alfa Susetyo Yohanes Puguh Suharjito Yos Richard Beeh Yos Richard Beeh Yudistira, Riko Yuliana T. B. Tacoh Yuny Tamariska Bota Yuven Prisma Dyarenggasto