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All Journal Jurnal TIMES IJEBD (International Journal Of Entrepreneurship And Business Development) METHOMIKA: Jurnal Manajemen Informatika & Komputerisasi Akuntansi MATRIK : Jurnal Manajemen, Teknik Informatika, dan Rekayasa Komputer METHODIKA: Jurnal Teknik Informatika dan Sistem Informasi Jurnal Informatika Kaputama (JIK) Jusikom: Jurnal Sistem Informasi Ilmu Komputer Jurnal Pengabdian Pada Masyarakat METHABDI TAMIKA: Jurnal Tugas Akhir Manajemen Informatika & Komputerisasi Akuntansi
Mufria J. Purba
Universitas Methodist Indonesia
Religion Agriculture, Biological Sciences & Forestry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Immunology & microbiology Languange, Linguistic, Communication & Media Medicine & Pharmacology Physics Public Health

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PENINGKATAN KOMPETENSI SISWA SMK GELORA JAYA NUSANTARA MELALUI PELATIHAN KONFIGURASI ROUTER DAN VLAN Jamaluddin, Jamaluddin; Harianja, Eva Julia G.; Purba, Eviyanti Novita; Perangin-angin, Resianta; Purba, Mufria J.; Nainggolan, Rena; Lumbantoruan, Gortap; Hutapea, Marlyna I.; Siringoringo, Rimbun; Simamora, Roni J.; Saragih, Rijois I. E.; Zalukhu, Delianus; Panjaitan, Calvin Nicolas; Marpaung, Flora; Sitorus, Hegi Audria
Jurnal Pengabdian Pada Masyarakat METHABDI Vol 3 No 1 (2023): Jurnal Pengabdian Pada Masyarakat METHABDI
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/methabdi.Vol3No1.pp44-48

Abstract

This community service activity is an implementation of the tridharma of higher education to provide knowledge to students of SMK Gelora Jaya Nusantara, especially class XI students majoring in network computer engineering (TKJ). The material provided is router configuration and virtual LAN, this material is useful for participants, because it is one of the topics in the competency exam. This service activity starts from the preparation stage carried out by the team and is carried out on June 20, 2023 in the computer laboratory of SMK Gelora Jaya Nusantara. This service activity was carried out in collaboration with the Program Studi D3 Manajemen Informatika dan Komputerisasi Akuntansi with SMK Gelora Jaya Nusantara.
Pemanfaatan Aplikasi Customer Relation Management pada koperasi Samuel Manurung; Mufria J. Purba
MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer Vol. 19 No. 1 (2019)
Publisher : Universitas Bumigora

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30812/matrik.v19i1.474

Abstract

Cooperatives are usually referred to as a means to help people from low economic circles up to economic conditions upwards. With the existence of a unit for savings and loans can help the community in the district of Kabanjahe open a business in improving the economy of the people in Kabanjahe. Payment of invoices by customers and events to be carried out by cooperatives never arrive due to a lack of information received by customers. Therefore we need a system that is very helpful in the process of supporting events in the cooperative. The CRM (Customer Relationship Management) application can assist in the notification process and simplify the cooperative payment transaction process. This research can facilitate the cooperatives and cooperative members in conducting transactions and is very helpful also to customers in the notification process of cooperative activities and customer bills and notifications are given 3 days before the activities or events from CU.
Pelatihan Desain UI/UX Menggunakan Figma pada SMA PGRI Siborongborong Samuel V. B. Manurung; Mufria J. Purba; Humuntal Rumapea; Darwis Robinson Manalu; Sri Agustina Rumapea; Indra M. Sarkis S.; Jimmy F. Naibaho; Yolanda Y. P. Rumapea; Arina Prima Silalahi; Agus Syahputra
Jurnal Pengabdian Pada Masyarakat METHABDI Vol 6 No 1 (2026): Jurnal Pengabdian Pada Masyarakat METHABDI
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/methabdi.Vol6No1.pp13-17

Abstract

This Community Service Program (PKM) aimed to enhance students’ digital literacy and skills through UI/UX design training using the Figma application for students of SMA PGRI Siborongborong, Tapanuli Utara Regency, North Sumatra. This activity represents the implementation of the Tri Dharma of Higher Education by the Faculty of Computer Science, Universitas Methodist Indonesia Medan, in the form of knowledge and technology transfer to secondary education institutions.The training was conducted over two days using a combination of lectures, demonstrations, and hands-on practice in designing mobile-based application interfaces. The materials covered included an introduction to digital application concepts, the fundamentals of User Interface (UI) and User Experience (UX), and the utilization of key features in Figma to design simple application prototypes. The results indicated that participants were able to understand basic UI/UX concepts and independently produce application interface designs. The students’ enthusiasm and active participation throughout the program reflected a strong interest in developing digital design skills. This activity contributed positively to improving students’ information technology competencies while strengthening collaboration between the university and the school as a community service partner.
A MOORA-Based Decision Support Framework for Ranking Healthcare Service Performance Using Patient Perception Data Samuel Manurung; Indra M Sarkis; Mufria J Purba; Gortap Lumbantoruan
MATRIK : Jurnal Manajemen, Teknik Informatika dan Rekayasa Komputer Vol. 25 No. 2 (2026)
Publisher : Universitas Bumigora

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30812/matrik.v25i2.6210

Abstract

Healthcare service performance evaluation has become an essential aspect in improving service quality and supporting evidence-based decision-making in healthcare institutions. Increasing patient expectations require healthcare providers to assess and enhance their service performance across multiple dimensions continuously. Therefore, a systematic, objective evaluation approach is needed to measure service quality effectively. This study aims to evaluate healthcare service performance using a multicriteriadecision-making approach based on patient perception data. This research employs a quantitative method, collecting data through structured questionnaires administered to 152 respondents. The instrument consists of 25 indicators derived from five service quality dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Data validity and reliability were tested using Pearson correlation and Cronbach’s Alpha, confirming that the instrument is valid and reliable. Furthermore, data analysis was conducted using the Multi-Objective Optimization on the Basis of Ratio Analysis (MOORA) method, including the construction of the decision matrix, normalization, optimization, and ranking. The results indicate that the reliability dimension achieved the highest preference value (A1 = 0.059), followed by empathy (A4) and tangibles (A5) (0.057), while responsiveness obtained the lowestvalue (A2 = 0.052). These findings demonstrate that reliability is the strongest aspect of healthcare service performance, whereas responsiveness requires priority improvement. This study contributes by providing an objective, systematic evaluation framework that integrates patient-perception-based service quality dimensions with the MOORA method to generate measurable performance rankings. The proposed framework offers a practical decision-support tool for healthcare managers in determiningpriority strategies for service quality improvement.
Co-Authors Agus Syahputra Alex Holyfiel Manullang Alexander Simanullang Darwis Robinson Manalu Doli Hasibuan Edward Rajagukguk Emma Rosinta Simarmata Ericho Elovando Surbakti Eva Julia Gunawati Harianja Fati Gratianus Nafiri Larosa Gea, Asaziduhu Gortap Lumbantoruan Harianja, Eva Julia G. Hasibuan, Doli Helen Fransisca Simanungkalit Humuntal Rumapea Hutapea, Marlyna I. Indra Kelana Jaya Indra M Sarkis Indra M. Sarkis S. Jamaluddin Jepriyanta N. Brahmana Jhoni Maslan, Jhoni Jimmy F. Naibaho Junika Napitupulu Lestari Pakpahan Lumbanraja, Posma Lyna M. N. Hutapea Mahendra Tlapta Sitepu Marpaung, Flora Marzuki Sinambela Melanthon Rumapea Mendarissan Aritonang Nainggolan, Rena Nettina Samosir Nova Soraya Simanjuntak Panjaitan, Calvin Nicolas Panjaitan, Ridho Agus Wery Nanda Petty Exclesia Pardosi Purba, Eviyanti Novita Rajagukguk, Edward Rasmulia Sembiring Rena Nainggolan Resianta Parangin-angin Resianta Perangin Angin Resianta Perangin-Angin Rijois I. E. Saragih Rijois Iboy E. Saragih Rimbun Siringoringo Rumapea, Yolanda Y. P. Samosir, Nettina Samuel Van Basten Halomoan Manurung saragih, Naikson Sarkis, Indra M. Silalahi, Arina Prima Siti Normi Sitorus, Hegi Audria Sri Agustina Rumapea Surianto Sitepu Widya Ompusunggu Yohana Angelita Manullang Yolanda Y. P. Rumapea Zalukhu, Delianus