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All Journal JITK (Jurnal Ilmu Pengetahuan dan Komputer) JSAI (Journal Scientific and Applied Informatics) Informanika Jurnal Sistem Informasi Dan E-Bisnis Jurnal Ilmu Komputer Dan Informatika JCOSIS (Journal Computer Science and Information Systems)
Nia Umilizah
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Engineering Languange, Linguistic, Communication & Media Other

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Analisis Komparatif UI/UX Aplikasi Pemesanan Transportasi Online Menggunakan System Usability Scale (SUS) dan Heuristik Evaluation Paisal; Dian Nugraha; Bakhtiar .K; Mariana Purba; Dwi Fitri Brianna; Lemi Iryani; Nia Umilizah; Aulia Aryani; Rizki Adi Saputra; Eldhiyano Pratama; Novita Nurjannah Putri
JSAI (Journal Scientific and Applied Informatics) Vol 9 No 1 (2026): Januari
Publisher : Fakultas Teknik Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jsai.v9i1.9597

Abstract

This study aims to analyze and compare the User Interface (UI) and User Experience (UX) of three online transportation applications in Palembang City, namely Gojek, Grab, and Maxim. The rapid growth of Indonesia’s online transportation industry, which reached 88.3 million users in 2024, highlights the importance of evaluating usability quality. Palembang has unique geographical characteristics, as the city is divided by the Musi River, creating specific challenges for app-based transportation services. The novelty of this study lies in the integration of the System Usability Scale (SUS) with Nielsen’s heuristic evaluation within an urban geographical context fragmented by natural barriers. A descriptive comparative approach was employed, involving 120 active users and three UI/UX expert evaluators. The results show that Gojek achieved the highest SUS score of 78.5 (Good), followed by Grab with 75.2 (Good) and Maxim with 68.7 (OK). One-Way ANOVA indicates significant differences among the applications (F = 12.847; p < 0.001). Theoretically, these findings demonstrate that an integrated usability evaluation approach provides a more comprehensive understanding of UI/UX quality in geographically specific contexts.
Co-Authors Ade Sukma Wati Ade Sukma Wati Ade Sukmawati Aulia Aryani Azhar Andhika Putra Bakhtiar Bakhtiar .K BAKHTIAR K Bakhtiar, Bakhtiar. Dian Nugraha Dwi Diana Sari Dwi Fitri Brianna Eldhiyano Pratama Erlangga Feby D. Nursyahidah Herlambang Iskandar Iskandar Junaidi Junaidi Kesuma, Lucky Indra Lemi Iryani Lemi Iryani Mariana Purba Mariana Purba Novita Nurjannah Putri Nur Ani Paisal Pipin Octavia Purba, Mariana Rizki Adi Saputra Syamsiar, Syamsiar Tris Ananda Putri Tuti Ayu Lestari