Article Per Year (5 Year)
p-Index From 2021 - 2026
8.1
P-Index
This Author published in this journals
All Journal Jurnal Ilmu Administrasi Bisnis Jurnal Akuntansi dan Keuangan Jurnal Manajemen dan Bisnis International Conference on Law, Business and Governance (ICon-LBG) International Multidiciplinary Conference on Social Sciences (IMCoSS) Visionist Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Jurnal EMT KITA Journal of Information System, Applied, Management, Accounting and Research Adzkiya : Jurnal Hukum dan Ekonomi Syariah Dinasti International Journal of Management Science eCo-Buss KONSEP DAN TUJUAN PADA TINJUAN BISNIS SYARIAH Jurnal Ekuilnomi International Journal of Business, Law, and Education Jurnal Sosial dan Teknologi International Journal of Education, Social Studies, And Management (IJESSM) Bima Journal : Business, Management and Accounting Journal Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) EKONOMIKA45 eCo-Fin JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS International Journal of Accounting, Management, Economics and Social Sciences (IJAMESC) Jurnal Manajemen dan Bisnis (JMB) MABUSS: Journal of Management, Business and Social Sciences Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah International Journal of Economics, Business and Innovation Research
HABIBURRAHMAN, Habiburrahman
Universitas Bandar Lampung
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Neuroscience Social Sciences Other

Published : 71 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 71 Documents
Search

 4   5   6   7   8 
Pengaruh Disiplin dan Kualitas Pelayanan terhadap Tingkat Kepuasan Pengguna Layanan Publik (Studi Kasus pada Pengadilan Negeri Metro) Setiarso, Setiarso; Habiburahman, Habiburahman
Jurnal EMT KITA Vol 10 No 3 (2026): JULY 2026
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/emt.v10i3.6335

Abstract

This study aims to analyze the influence of work discipline and service quality on the level of satisfaction of public service users. The focus of the study is directed at determining the extent to which work discipline of civil servants and the quality of service provided can increase public satisfaction as service users. The research method used is a quantitative approach with data collection techniques through the distribution of questionnaires to service user respondents. The data obtained were analyzed using multiple linear regression analysis, supported by validity and reliability tests, and classical assumption tests to ensure the feasibility of the research model. The results of the study indicate that work discipline has a positive and significant effect on public service user satisfaction. In addition, service quality also has a positive and significant effect on public service user satisfaction. Simultaneously, work discipline and service quality have a significant influence on the level of satisfaction of public service users, which means that the better the work discipline of civil servants and the quality of service provided, the higher the level of public satisfaction. The conclusion of this study is that increasing public service user satisfaction is strongly influenced by work discipline of civil servants and service quality. Therefore, it is recommended that relevant agencies increase the consistency of the application of work discipline through continuous monitoring and evaluation, and continue to improve service quality in the aspects of reliability, responsiveness, assurance, empathy, and physical evidence to realize professional public services that are oriented towards public satisfaction.
Co-Authors . Defrizal . Jevilie A.A, Iskandar Abdul Basit Achmad Subing Afrizal Nilwan Andala Rama Putra Barusman Anggrita Denziana Anisa Pitri Sahir Astabela Saputri Ayu Widia Ningrum Berka Angestu Bheno Benjiro Falah Zayd Christoper Arianto Cindy Maxentia Daniel Hariadi Sunjoto Dea Nurullyah Shabrina Dirwansyah Sesunan Djerica Fitria Adinda S Raya Djuanda Eko Juanda Eliza Eliza Ely Sabeth San Aprila Erisabet, Feni Extevanus, Leonaldo Febriyani, Selvi Felicia Felicia Feranza Feranza Ferghina Zhavira Fitri, Diva Annisa Gede Agus Suwantara Gray T Handoko Kurniawan Haninun Hellen Magfirah Hendri Dunan Hepiana Patmarina Herayanti, Herayanti Herry Goenawan Soedarsa Iskandar Ali Alam Julio Cheppy Maulidi Ketut Agustomi Lidya Rista Sela Linda Wijayanti M. Emil Rachman M. Yusuf S. Barusman Maharani Michaellim Michaellim Muhammad Saputra, Rizky Niesfu Syakhra Oktaria, Eka Travilta Oktaviani Panji Adi Laksana Puspa Ayu Setianingrum Rahmah Imani Raras, Pungky Nanda Rianto Rianto Ricky Wijaya Ricky Wijaya RISWAN, Riswan Saifur Rahman Setiarso Setiarso Sidauruk, Antonius Sinung Hendratno Siti Fauziah Siti Nur’aini Suprayogi, Bambang Surya Mulyawan Tantri Oktarini Tarigan, Natalia Karolina Tiara Clarissa Gunawan Tina Miniawati Barusman Try Oustin Umpusinga, Hasrun Afandi Wahyuni, Lela Putri Wendi Purwanto Wenfa Noviati Wijaya Widya Puja Kesuma Winarni Winarni Yuni Afandrianti Maulida