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All Journal Jupiter SMATIKA Jurnal Ilmiah Matrik Jurnal Sisfokom (Sistem Informasi dan Komputer) Simtek : Jurnal Sistem Informasi dan Teknik Komputer Jurnal Mantik Jurnal Ilmiah Betrik : Besemah Teknologi Informasi dan Komputer Zonasi: Jurnal Sistem Informasi Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) International Journal of Demos JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) BERNAS: Jurnal Pengabdian Kepada Masyarakat Jurnal Teknologi Informatika dan Komputer Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Jurnal Pengembangan Sistem Informasi dan Informatika Jurnal Indonesia : Manajemen Informatika dan Komunikasi Jurnal Pengabdian kepada Masyarakat Bina Darma Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Journal Of Information System And Artificial Intelligence Jurnal Pengabdian Pancasila (JPP) Jurnal Ilmiah Betrik : Besemah Teknologi Informasi dan Komputer Smatika Jurnal : STIKI Informatika Jurnal
Evi Yulianingsih
Universitas Bina Darma
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Neuroscience Nursing Public Health Social Sciences Veterinary Other

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PERANCANGAN ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) PADA PT WAHANAARTHA RITELINDO Adytia Fantori; Evi Yulianingsih
Simtek : jurnal sistem informasi dan teknik komputer Vol. 11 No. 1 (2026): April 2026
Publisher : STMIK Catur Sakti Kendari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51876/simtek.v11i1.1716

Abstract

This study aims to design and implement a sales information system at PT Wahanaartha Ritelindo, which currently still uses a non-integrated method for sales reporting, service management, and promotional distribution analysis for customers. The lack of integration in the current system has led to several issues, such as inaccuracies in promotional distribution, delays in report delivery, and limited interaction with customers after motorcycle sales and services. To address these problems, this study employs the Electronic Customer Relationship Management (E-CRM) development method, which allows for rapid iteration and direct user evaluation throughout the system development process. The result of this research is an E-CRM system capable of recording, managing, and presenting motorcycle sales data and customer information in real-time. This system enhances efficiency and accuracy in sales processes and provides easier access for management to conduct market analysis and develop marketing strategies. The implementation of this system is expected to support increased motorcycle sales, strengthen long-term customer relationships, and improve customer loyalty and trust in PT Wahanaartha Ritelindo.
Improving the POSPAY Mobile Interface Using User-Centered Approach with User Experience Questionnaire Evaluation Tasya Arnomel Mareta; Evi Yulianingsih; Ari Muzakir
Journal of Information System Research (JOSH) Vol 7 No 3 (2026): April 2026
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josh.v7i6.9474

Abstract

Digital public service applications require interfaces that are clear, efficient, and consistent to support fast and accurate transactions. In the PT Pos Indonesia service environment, POSPAY users may experience difficulties in locating core services, understanding menu structures, and completing tasks efficiently due to navigation and interface consistency issues. This study aims to improve the POSPAY mobile interface using a user-centered approach and to evaluate user experience using the User Experience Questionnaire. The study involved 20 participants (staff and customers). Observation and semi-structured interviews were conducted to elicit user needs, which were translated into prioritized requirements and implemented in a high-fidelity clickable prototype developed with Figma. Participants completed standardized task scenarios before completing the questionnaire. The results show positive mean scores in five dimensions, with Perspicuity (1.70) and Efficiency (1.55) as the highest, followed by Attractiveness (1.45), Dependability (1.20), and Stimulation (1.05). Novelty (0.65) remained neutral, indicating that the proposed interface is perceived as functional but not strongly innovative. The main contribution of this study is a context-specific requirement set and traceable mapping between user needs and prototype features for POSPAY in a postal service setting, supported by quantitative user experience evidence to prioritize interface refinement and implementation decisions at PT Pos Indonesia.
PENGEMBANGAN SISTEM INFORMASI PENGAJUAN CUTI BAGI DOSEN DAN KARYAWAN UNIVERSITAS BINA DARMA BERBASIS ANDROID Rohima Ayu Chintiya; Evi Yulianingsih
BETRIK Vol. 15 No. 03 (2024): Jurnal Ilmiah BETRIK : Besemah Teknologi Informasi dan Komputer
Publisher : PPPM Institut Teknologi Pagar Alam

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Abstract

Pengembangan sistem informasi berbasis Android untuk pengajuan cuti di Universitas Bina Darma Palembang bertujuan meningkatkan efisiensi dan efektivitas dalam pengelolaan cuti dosen dan karyawan, menggantikan proses manual yang memakan waktu. Sistem ini diharapkan mempermudah pengajuan cuti, memberikan transparansi, dan akurasi dalam pengawasan serta pelaporan sisa cuti tahunan. Pendekatan Object-Oriented Analysis and Design (OOAD) digunakan dengan tahapan analisis kebutuhan, pemodelan use case, class diagram, activity diagram, design interface, serta implementasi dan pengujian. Pemodelan menggunakan Unified Modeling Language (UML) membantu dalam menggambarkan kebutuhan dan desain sistem. Metodologi ini memastikan sistem sesuai kebutuhan pengguna dan terintegrasi dengan infrastruktur IT universitas, mendukung visi universitas menuju standar internasional berbasis teknologi informasi pada tahun 2025.
SISTEM INFORMASI PERPUSTAKAAN BERBASIS WEBSITE PADA PERPUSTAKAAN MAN 1 PALEMBANG Muhammad Dzikri Ramadan.F; Evi Yulianingsih
BETRIK Vol. 15 No. 03 (2024): Jurnal Ilmiah BETRIK : Besemah Teknologi Informasi dan Komputer
Publisher : PPPM Institut Teknologi Pagar Alam

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Abstract

Penelitian ini bertujuan untuk mengembangkan dan mengimplementasikan sistem informasi perpustakaan berbasis website di MAN 1 Palembang. Saat ini, pengelolaan data perpustakaan seperti data anggota, koleksi buku, serta transaksi peminjaman dan pengembalian masih dilakukan secara manual. Metode manual ini tidak hanya memakan waktu, tetapi juga rentan terhadap kesalahan dan kehilangan data. Oleh karena itu, diperlukan suatu sistem yang mampu meningkatkan efisiensi dan akurasi dalam pengelolaan perpustakaan. Sistem informasi ini dikembangkan menggunakan PHPRad Classic sebagai alat pengembangan cepat (Rapid Application Development) yang memanfaatkan bahasa pemrograman PHP dan basis data MySQL. Sistem ini dirancang agar responsif dan dapat diakses melalui berbagai perangkat seperti komputer, tablet, dan smartphone. Fitur utama yang disediakan oleh sistem ini mencakup manajemen anggota, manajemen koleksi buku, serta peminjaman dan pengembalian buku. Selain itu, sistem juga dilengkapi dengan fitur pencarian buku, pembuatan laporan, dan notifikasi untuk mengingatkan anggota tentang tenggat waktu pengembalian buku. Hasil dari pengembangan dan implementasi sistem ini menunjukkan bahwa sistem informasi perpustakaan berbasis website dapat meningkatkan efisiensi pengelolaan perpustakaan di MAN 1 Palembang. Dengan sistem ini, proses pencatatan, pemantauan, dan pelaporan aktivitas perpustakaan menjadi lebih cepat dan akurat. Sistem ini juga memudahkan anggota perpustakaan untuk mencari informasi tentang koleksi buku dan status peminjaman mereka, serta mempercepat proses administrasi bagi staf perpustakaan.
ANALISIS KEGUNAAN APLIKASI SRIKANDI PEMKAB PALI MENGGUNAKAN METODE HEURISTIC EVALUATION DAN SYSTEM USABILITY SCALE Bayu Andrian; Nia Oktaviani; Muhamad Ariandi; Evi Yulianingsih
BETRIK Vol. 15 No. 03 (2024): Jurnal Ilmiah BETRIK : Besemah Teknologi Informasi dan Komputer
Publisher : PPPM Institut Teknologi Pagar Alam

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Abstract

Kemajuan teknologi informasi saat ini sudah berkembang begitu pesat, serta memberikan pengaruh besar terhadap berbagai aspek kehidupan, mulai dari lapisan masyarakat baik individu, organisasi, maupun instansi lainnya yang juga tergerak untuk maju dan menggunakannya. Saat ini peralatan yang digunakan untuk membantu kegiatan manusia telah menggunakan teknologi maju dan hampir seluruh kegiatan-kegiatan yang dilakukan akan berkaitan dengan teknologi. Manfaat yang bisa dirasakan dari perkembangan teknologi yaitu pengolahan data yang bisa dilakukan secara tepat, cepat dan akurat, untuk dapat menghasilkan informasi yang bermanfaat dalam pengambilan suatu keputusan. Salah satu sumber informasi penting yang dapat menunjang perubahan situasi dan kondisi yang berkembang dengan cepat adalah arsip. Mengingat pentingnya arsip dalam pengambilan suatu keputusan maka dibutuhkan teknologi pengolahan data yang semakin berkembang saat ini yaitu sistem kearsipan elektronik. Penelitian ini menggunakan metode Heuristic Evaluation dan System Usability Scale untuk melakukan analisis aplikasi Srikandi Pemerintah Kabupaten PALI.
Evaluasi Kepuasan Pengguna Terhadap Aplikasi Jelajah Ilmu Menggunakan HOT-Fit Model Pada MIN 1 Muara Enim Mu'arif Rawhul Ihsan; Evi Yulianingsih
BETRIK Vol. 16 No. 03 (2025): Jurnal Ilmiah BETRIK : Besemah Teknologi Informasi dan Komputer
Publisher : PPPM Institut Teknologi Pagar Alam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36050/7a8jre77

Abstract

This study aims to examine the influence of three main constructs Technology, Human, and Organization on the Benefit variable in the implementation of the Jelajah Ilmu application at MIN 1 Muara Enim. A quantitative approach was employed using a five-point Likert scale (1–5) questionnaire, which was completed by 95 participants consisting of teachers and students. To assess and test the relationships among variables, the analysis was conducted within the HOT-FIT framework. The findings reveal that the Technology variable, represented by the dimensions of System Quality and Information Quality, has a significant effect on System Use. However, System Quality does not show a significant impact on User Satisfaction. The Human variable, through the dimensions of Service Quality and User Satisfaction, is proven to affect System Use; nevertheless, User Satisfaction does not significantly influence Benefit. The Organization variable, represented by both Structure and Organizational Environment dimensions, demonstrates a significant effect on User Satisfaction and Benefit. Therefore, it can be concluded that Technology, Human, and Organization collectively play a crucial role in optimizing the benefits derived from the use of the Jelajah Ilmu application within the school context.
Web-Based Information System for Laundry Services: An Extreme Programming Approach to Digital Transformation Mgs Gustriawan Candra; Maria Ulfa; Evi Yulianingsih
Journal Of Information System And Artificial Intelligence Vol. 6 No. 2 (2026): Vol.6 No. 2 (2026): Journal of Information System and Artificial Intelligence V
Publisher : Universitas Mercu Buana Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26486/jisai.v7i2.286

Abstract

The rapid growth of digital technologies has accelerated the transformation of small and medium-sized enterprises (SMEs), including service-based industries such as laundry businesses. However, many of these businesses still rely on manual processes, which often result in inefficiencies and limited customer engagement. This study aims to develop a web-based information system for laundry services using the Extreme Programming (XP) methodology to support digital transformation. The development process consisted of four stages: planning, design, coding, and testing, carried out iteratively with continuous stakeholder involvement. Key features implemented include customer registration, order management, real-time order tracking, invoice generation, and administrative reporting. Functional testing confirmed that all core features performed as expected. Usability evaluation using the System Usability Scale (SUS) produced an average score of 82.3, indicating Excellent usability. Customers appreciated the mobile-first design and order tracking, employees highlighted the efficiency of order input, and administrators valued reporting functions. The findings demonstrate that XP enables rapid development, enhances system quality, and aligns software outputs with user needs. This study contributes to the literature by showing how agile methods can accelerate digital transformation in SMEs, while also offering practical implications for improving operational efficiency and customer satisfaction in the laundry service sector
Design and Implementation of a Digital Police Assistance Application for Enhancing Public Services Rio Martin Rio; Nia Oktaviani; Evi Yulianingsih
Journal Of Information System And Artificial Intelligence Vol. 6 No. 2 (2026): Vol.6 No. 2 (2026): Journal of Information System and Artificial Intelligence V
Publisher : Universitas Mercu Buana Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26486/jisai.v7i2.288

Abstract

Public service delivery in law enforcement is often hindered by limited accessibility, manual procedures, and lack of transparency in complaint handling. This study proposes the Digital Police Assistance Application, a mobile platform designed to integrate incident reporting, real-time tracking, information dissemination, and an administrative dashboard for police officers. The system was developed using the Waterfall model with Flutter for cross-platform mobile development, Node.js with Express for backend services, and MySQL for data storage. Functional validation through Black Box testing confirmed that all modules operated as intended. Usability evaluation involving 30 participants (15 citizens and 15 police officers) employed the System Usability Scale (SUS). The application achieved an average SUS score of 82.5, categorized as “Excellent,” with citizens scoring slightly higher (84.2) than police officers (80.7). Citizens appreciated the simplicity and transparency of complaint tracking, while police officers highlighted dashboard efficiency and suggested integration with internal databases. These results demonstrate that the application is both functional and user-friendly, with strong potential to enhance transparency, efficiency, and trust in police services. Future work will address system interoperability, security improvements, and pilot testing across multiple jurisdictions
Perancangan Website Pemesanan Tiket Kolam Renang Karya Muda Dengan Pendekatan Analytical Hierarchy Process (AHP) Wulandari; Evi Yulianingsih
Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Vol. 4 No. 3 (2026): Februari 2026
Publisher : LKP KARYA PRIMA KURSUS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62712/juktisi.v4i3.773

Abstract

Perkembangan teknologi informasi mendorong digitalisasi layanan pada berbagai sektor, termasuk sektor jasa rekreasi. Kolam Renang Karya Muda sebagai salah satu fasilitas rekreasi masih menerapkan sistem pemesanan tiket secara manual, yang menimbulkan berbagai permasalahan seperti antrean panjang, keterbatasan informasi, potensi kesalahan pencatatan, serta rendahnya efisiensi pengelolaan data. Penelitian ini bertujuan untuk merancang website pemesanan tiket Kolam Renang Karya Muda dengan mengintegrasikan metode Analytical Hierarchy Process (AHP) sebagai pendekatan dalam menentukan prioritas fitur sistem. Metode penelitian yang digunakan meliputi observasi, wawancara, studi literatur, analisis kebutuhan sistem, penerapan AHP, dan perancangan sistem menggunakan Unified Modeling Language (UML). Metode AHP digunakan untuk menganalisis preferensi dan kepentingan pemangku kepentingan dalam menentukan prioritas fitur website, yaitu informasi kolam renang, pemesanan tiket secara online, dan pembayaran tiket secara online. Hasil penelitian menunjukkan bahwa fitur pemesanan tiket online memiliki prioritas tertinggi, diikuti oleh fitur pembayaran online dan penyediaan informasi kolam renang. Rancangan sistem yang dihasilkan diharapkan mampu meningkatkan efisiensi layanan, akurasi pengelolaan data, serta kualitas pengalaman pengunjung. Penelitian ini memberikan kontribusi dalam pengembangan sistem informasi dengan menunjukkan integrasi metode pengambilan keputusan ke dalam tahap perancangan sistem berbasis web pada sektor jasa rekreasi.
Co-Authors Adytia Fantori Amalia , Rahayu Anwar Aji Safii Aprilia Intan Wahyuni Ari Muzakir Aulia Nurul Rahmadini Ayu Antika Azzam Fadhlur Rohman Bayu Andrian Briandy Tri Putra Briandy Bunga Pertiwi Christin Evasari Nainggolan Fatmasari Fatmasari Febriyanti Panjaitan Ferdiansyah Ferdiansyah Fitri Purwaningtias Ginta Szalika Helda Yudiastuti Iin Seprina Iin Seprina Iin Seprina Ilman Zuhri Yadi Irhash Mauludi Leon Andretti Abdillah M. Akbar Maria Ulfa Mgs Gustriawan Candra Mu'arif Rawhul Ihsan Muhamad Ariandi Muhammad Dzikri Ramadan.F Muhammad Zaki Mutia Mawardah Nurul Adha Oktaviani, Nia Rahma Septiawati Reni Laili Rio Martin Rio Rohima Ayu Chintiya Silfani Oktaviani Siti Sauda Suberlianto Susan Dian Purnamasari Tasya Arnomel Mareta Usman Ependi Vivi Sahfitri Wahyu Pranata Winoto Chandra Wulandari Yoga Tandean