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All Journal Media Ekonomi dan Manajemen Jurnal Ilmiah Manajemen dan Bisnis (JIMB) JURNAL VISIONIDA Jurnal STEI Ekonomi MEDIA MANAJEMEN JASA Jurnal Akuntansi dan Manajemen Jurnal Abdimas Bina Bangsa PROGRESIF
Diah Pranitasari
Sekolah Tinggi Ilmu Ekonomi Indonesia Jakarta
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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ANALISA FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PELANGGAN Diah Pranitasari; Muhamad Fachroji; Ginanjar Syamsur; Dwi Windu Suryono; Muhammad Natser Abdoellah
MEDIA MANAJEMEN JASA Vol 10, No 2 (2022): MEDIA MANAJEMEN JASA
Publisher : UNIVERSITAS 17 AGUSTUS 1945 jAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52447/mmj.v10i2.6620

Abstract

ABSTRAKPenelitian ini bertujuan untuk mengetahui pengaruh kepercayaan, harga, dan kualitas pelayanan terhadap kepuasan pelanggan pada PT Tiki Jalur Nugraha Ekakurir Temasline Jakarta Utara, Populasi dalam penelitian ini menggunakan teknik nonprobability sampling yaitu incidental sampling dengan sampel sebesar 111 pelanggan. Hasil menunjukan kepercayaan, harga, dan kualitas pelayanan secara simultan berpengaruh signifikan terhadap kepuasan pelanggan. Kualitas pelayanan secara parsial berpengaruh terhadap kepuasan pelanggan sedangkan kepercayaan dan harga secara parsial tidak berpengaruh terhadap kepuasan pelanggan.Kata Kunci: Kepercayaan, Harga, Kualitas Pelayanan, Kepuasan Pelanggan.ABSTRACTThis study aims to determine the effect of trust, price, and service quality on customer satisfaction at PT Tiki Jalur Nugraha Ekakurir Temasline North Jakarta. The population in this study used a non-probability sampling technique, namely incidental sampling with a sample of 111 customers. The results show that trust, price, and service quality simultaneously have a significant effect on customers. Service quality partially affects the customer's goal of trust and price partially has no effect on the customer's goal.Keywords: Trust, Price, Quality of Service, Customers.
SELF CONTROL, SELF AWARENESS DAN KEJENUHAN BELAJAR PADA PERILAKU CYBERLOAFING MAHASISWA DALAM PEMBELAJARAN DARING Diah Pranitasari; Nurul Afifah
MEDIA MANAJEMEN JASA Vol 11, No 1 (2023): MEDIA STUDI EKONOMI
Publisher : UNIVERSITAS 17 AGUSTUS 1945 jAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52447/mmj.v11i1.6955

Abstract

ABSTRAKPenelitian ini bertujuan untuk mengetahui pengaruh Self control, Self awareness, dan kejenuhan belajar terhadap perilaku cyberloafing mahasiswa dalam pembelajaran daring terutama di masa pandemi Covid-19.  Strategi penelitian ini menggunakan pendekatan kuantitatif dengan model korelasi, dengan software SPSS 24. Penelitian ini dilakukan pada mahasiswa-mahasiswi perguruan tinggi swasta di Jakarta Timur Program Studi Manajemen yang telah melaksanakan perkuliahan daring, dengan sampel sebanyak 300 mahasiswa. Teknik pengumpulan data menggunakan kuesioner yang disebarkan secara daring.  Hasil penelitian menyatakan : Self control berpengaruh terhadap perilaku cyberloafing dengan arah korelasi negatif. Self awareness berpengaruh terhadap perilaku self awareness berpengaruh terhadap perilaku cyberloafing dengan arah korelasi negatif. Kejenuhan belajar berpengaruh dengan arah korelasi positif. Variabel self control, self awareness, kejenuhan belajar terhadap perilaku cyberloafing berpengaruh simultan terhadap perilaku cyberloafing.Kata Kunci : Kontrol Diri, Kesadaran Diri, Kejenuhan Belajar, Perilaku Cyberloafing ABSTRACTThis study aimed to determine the effect of self-control, self-awareness, and learning saturation on students' cyberloafing behavior in online learning, especially during the Covid-19 pandemic. This research strategy uses a quantitative approach with a correlation model, with SPSS 24.00 software. This research was conducted on students from private tertiary institutions in East Jakarta, majoring in Management who had conducted online lectures, with a sample of 300 students. The data collection technique uses a questionnaire distributed online. The results of the study stated : self-control had an effect on cyberloafing behavior with a negative correlation direction (2) self-awareness had an effect on self-awareness behavior and an effect on cyberloafing behavior with a negative correlation direction. Learning saturation had an effect with a positive correlation direction. The variables of self control, self awareness, learning saturation on cyberloafing behavior had a simultaneous effect on cyberloafing behavior.Keywords: Self control, Self awareness, Boredom Of Learning, Cyberloafing
SELF CONTROL, SELF AWARENESS DAN KEJENUHAN BELAJAR PADA PERILAKU CYBERLOAFING MAHASISWA DALAM PEMBELAJARAN DARING Diah Pranitasari; Nurul Afifah; Dodi Prastuti; Pristina Hermastuti; Ginanjar Syamsuar; Dwi Windu Suryono
MEDIA MANAJEMEN JASA Vol 11, No 1 (2023): MEDIA MANAJEMEN JASA
Publisher : UNIVERSITAS 17 AGUSTUS 1945 jAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52447/mmj.v11i1.6978

Abstract

ABSTRAKPenelitian ini bertujuan untuk mengetahui pengaruh Self control, Self awareness, dan kejenuhan belajar terhadap perilaku cyberloafing mahasiswa dalam pembelajaran daring terutama di masa pandemi Covid-19.  Strategi penelitian ini menggunakan pendekatan kuantitatif dengan model korelasi, dengan software SPSS 24. Penelitian ini dilakukan pada mahasiswa-mahasiswi perguruan tinggi swasta di Jakarta Timur Program Studi Manajemen yang telah melaksanakan perkuliahan daring, dengan sampel sebanyak 300 mahasiswa. Teknik pengumpulan data menggunakan kuesioner yang disebarkan secara daring.  Hasil penelitian menyatakan : Self control berpengaruh terhadap perilaku cyberloafing dengan arah korelasi negatif. Self awareness berpengaruh terhadap perilaku self awareness berpengaruh terhadap perilaku cyberloafing dengan arah korelasi negatif. Kejenuhan belajar berpengaruh dengan arah korelasi positif. Variabel self control, self awareness, kejenuhan belajar terhadap perilaku cyberloafing berpengaruh simultan terhadap perilaku cyberloafing.Kata Kunci : Kontrol Diri, Kesadaran Diri, Kejenuhan Belajar, Perilaku Cyberloafing ABSTRACTThis study aimed to determine the effect of self-control, self-awareness, and learning saturation on students' cyberloafing behavior in online learning, especially during the Covid-19 pandemic. This research strategy uses a quantitative approach with a correlation model, with SPSS 24.00 software. This research was conducted on students from private tertiary institutions in East Jakarta, majoring in Management who had conducted online lectures, with a sample of 300 students. The data collection technique uses a questionnaire distributed online. The results of the study stated : self-control had an effect on cyberloafing behavior with a negative correlation direction (2) self-awareness had an effect on self-awareness behavior and an effect on cyberloafing behavior with a negative correlation direction. Learning saturation had an effect with a positive correlation direction. The variables of self control, self awareness, learning saturation on cyberloafing behavior had a simultaneous effect on cyberloafing behavior.Keywords: Self control, Self awareness, Boredom Of Learning, Cyberloafing
PROGRAM PENDAMPINGAN PEMBERDAYAAN KELOMPOK DASAWISMA DALAM MENINGKATKAN PENDAPATAN RUMAH TANGGA MELALUI PENGOLAHAN LIMBAH ORGANIK RUMAH TANGGA: PENGOLAHAN SAMPAH ORGANIK MENJADI ECO-ENZYM Diah Pranitasari; Doddi Prastuti; Pristina Hermastuti S; Kus Tri Andyarini; Enung Siti Saodah; Iman Sofian Suriawinata
Jurnal Abdimas Bina Bangsa Vol. 4 No. 2 (2023): Jurnal Abdimas Bina Bangsa
Publisher : LPPM Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/jabb.v4i2.735

Abstract

The Community Service Program is conducted continuously for 5 years. It is a continuation of a previously implemented Community Service Program and represents the second year of the program. In the first year, training was provided on the processing of household organic waste into planting media. This second-year Community Service Program aims to empower Dasawisma groups in increasing household income through the conversion of household organic waste into eco-enzymes. Eco-enzymes are often referred to as a versatile liquid because they can be used in households, agriculture, livestock, and industry. Each activity is accompanied by a mentoring program to ensure the successful implementation and provide guidance throughout. The short-term outcome of this community service activity is that Dasawisma groups in the Ciracas sub-district of East Jakarta are capable of processing organic waste into eco-enzymes. In the long term, it is hoped that Dasawisma groups in the Ciracas sub-district of East Jakarta will be able to utilize the results of organic waste processing to enhance their supplementary income
PENGARUH KEPUASAN PELANGGAN DALAM MEMEDIASI CUSTOMER RELATIONSHIP MANAGEMENT TERHADAP LOYALITAS PELANGGAN PADA MASA PANDEMI: Teknologi; Manusia; Proses; Kepuasan Pelanggan; Loyalitas Klien Diah Pranitasari; Singse Sihotang; Dodi Prastuti; Pristina Hermastuti; Enung Siti Saodah; Sri Harini
Jurnal Visionida Vol. 8 No. 1 (2022): Juni
Publisher : Fakultas Ekonomi Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/jvs.v8i1.5655

Abstract

Penelitian ini bertujuan untuk menguji Bagaimana pengaruh customer relationship management terhadap kepuasan pelanggan dan loyalitas pelanggan pada PT Sun Motor Jakarta. Metode penelitian yang digunakan peneliti adalah kuantitatif dengan dengan strategi penelitian yang digunakan peneliti adalah strategi asosiatif/kausalitas. Penelitian ini menggunakan data primer dengan penyebaran kuesioner sebanyak 92 pelanggan PT Sun Motor Jakarta. Teknik pengambilan sampel digunakan dengan Nonprobability sampling metode sensus (sampling total). Metode pengolahan data dalam penelitian ini menggunakan structural equation modeling (SEM) penelitian menguji Inner model, outer model dan hipotesis dengan menggunakan aplikasi SmartPLS 3.0. Hasil penelitian ini menunjukkan bahwa variabel People berpengaruh terhadap Loyalitas sebesar 30,5%. Process tidak berpengaruh terhadap loyalitas pelanggan. Teknologi tidak berpengaruh terhadap loyalitas pelanggan. People berpengaruh terhadap Kepuasan pelanggan sebesar 32,5%. Process tidak berpengaruh terhadap kepuasan pelanggan. Technology berpengaruh terhadap Kepuasan pelanggan sebesar 44,2%. Kepuasan pelanggan berpengaruh terhadap loyalitas pelanggan sebesar 37,3%. Kata Kunci: Teknologi, People, Process, Kepuasan Pelanggan
Co-Authors Acai Sudirman Ahmad Nurafif Sidqi Doddi Prastuti Dodi Prastuti Dodi Prastuti Dwi Windu Suryono Dwi Windu Suryono Enung Siti Saodah Ginanjar Syamsuar Ginanjar Syamsur Iman Sofian Suriawinata Irfan Maulana julian julian Khusnul Khotimah Kus Tri Andyarini Kus Tri Dianavera Lailani Nabihati Lilik Trianah Meldasari Said Muhamad Fachroji Muhammad Natser Abdoellah Nurul Afifah Nurul Afifah Pristina Hermastuti Sendi Arief Prawira2 Arief Prawira Singse Sihotang Siti Zahrani Marichs Sri Harini Sri Harini Wahyu Aji Wibowo