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Journal : Midwifery Care Journal

Gambaran Tingkat Kepuasan Pasangan Usia Subur Terhadap Pelayanan Metode Kontrasepsi Jangka Panjang Kekado, Miranda Nitani; Armini, Ni Wayan; Suarniti, Ni Wayan
Midwifery Care Journal Vol. 6 No. 4 (2025): October 2025
Publisher : Politeknik Kesehatan Kementrian Kesehatan Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31983/micajo.v6i4.12314

Abstract

Satisfaction is the level of someone's feelings after comparing performance with expectations. The use of long-term contraceptive methods by couples of childbearing age at Community Health Center I Area of the East Denpasar is still low, namely not yet reaching the target of 55%. This study aims to identify the level of satisfaction of couples of childbearing age regarding the dimensions of reliability, responsiveness, physical evidence, assurance of certainty and empathy with Long-Term Contraceptive Method services. Data collection was carried out in March-April 2024. Data analysis uses descriptive analysis, Customer Satisfaction Index and Cartesian Importance Performance Analysis Diagram. This research used a cross sectional approach with a purposive sampling technique for a population of 4,766 people, with a total sample of 108 couples of childbearing age. The research results show that couples of childbearing age are satisfied (85.25%) and have good performance, the average level of conformity between reality and expectations of the five dimensions of service quality is very similar (93.91%) to what was expected, but there is still a difference The reality score and expectation value are (-0.28), thus the main priority that must be implemented or improved is that service staff need to provide comprehensive communication, information and education, staff are willing to listen to patient complaints, reasonable costs or affordable rates and availability. service policy according to the type of service offered. It is recommended that Community Health Centers need to evaluate and improve performance, provide reasonable costs and provide policies according to the type of services provided.
Co-Authors Dewi, I GAA Novya Dewi, Ni Made Puspita Dewi, Putu Ayu Mia Sintya Dwi Purnamayanti, Ni Made Ekawiyadnyani, Ida Ayu Putu Erliawati, Putu Nevi Friyati, Ni Luh Gede Mei Gilda Saina Gusti Ayu Marhaeni Gusti Ayu Marheni Gusti Ayu Nyoman Winda Sari Adnyana Herliawati, Putu Arik I Gusti Agung Ayu Novya Dewi I Gusti Ayu Surati I Gusti Ayu Surati I Komang Lindayani Julyanti, Ni Kadek Nita Dwi Kekado, Miranda Nitani Lely Cintari Lindayani, I Komang Listiana Ade Widya Ningtyas Listina Ade Widya Ningtyas Martyanti, Ni Putu Wiwin Sofi Ni Gusti Kompiang Seriasih Ni Gusti Kompiang Sriasih Ni Kadek Dwi Pradnyawati Ni Kadek Putri Radharani Ni Ketut Ayu Murtini Ni Ketut Devy Kaspirayanthi Ni Ketut Somoyani Ni Komang Dewi Listyani Ni Komang Erny Astiti Ni Komang Yuni Rahyani Ni Luh Putu Karunia Wati Karang Ni Luh Putu Sri Erawati Ni Luh Putu Sri Erawati Ni Luh Wahyu Padesi Ni Made Dwi Mahayati Ni Made Dwi Malahayati Ni Made Widhi Gunapria Darmapatni Ni Nyoman Ayu Suci Marlina Ni Nyoman Budiani Ni Nyoman Budiani, Ni Nyoman Ni Nyoman Bujani Ni Nyoman Suindri Ni Nyoman Sumiasih Ni Putu Tya Pramesti Iswari Ni Putu Widhiasih Ni Wayan Armini Ni Wayan Armini Ni Wayan Rusminiati Ni Wayan Yanik Sariati Ningtyas, Listina Ade Widya Novyadewi, I Gusti Agung Ayu Pande Made Sriani Permana Putri, Ni Luh Putu Sentania Widhi Purnamayanti, Ni Made Dwi Radnyani, Ida Ayu Putu Rantiani , Ni Ketut Saraswati, Putu Rosita Senjaya, Asep Arifin SRI RAHAYU Suantari, Ni Kadek Tedjasulaksana, Regina Utarini, Gusti Ayu Eka Widiantari, Gusti Ayu Made Yuni Wirata, I Nyoman Wulandari, Putu Pradnya