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All Journal Jurnal Manajemen Indonesia Journal of Humanities and Social Studies Kumawula: Jurnal Pengabdian Kepada Masyarakat Cakrawala Repositori Imwi Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Abdi Masyarakat Indonesia eProceedings of Management
Yuhana Astuti
Telkom University
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Public Health Social Sciences

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Journal : eProceedings of Management

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Pengaruh Tingkat Pengetahuan Dan Kualitas Pelayanan Aparatur Sipil Negara Terhadap Efektivitas Program Smart Governance I-ceta Di Kabupaten Indramayu Brillianto, Gagas; Astuti, Yuhana
eProceedings of Management Vol. 11 No. 4 (2024): Agustus 2024
Publisher : eProceedings of Management

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Abstract

Indramayu Regency is one of the districts designated by Kominfo as a city or district program "towards 100 smartcities". As the implementer of the smart city program, Indramayu Regency needs to evaluate the State Civil Apparatus(ASN) of West Indramayu Regency as the implementer of the smart city program. By knowing the level of Knowledgeand quality of service from ASN West Indramayu Regency can provide benefits that are in accordance with thesolutions or needs expected by the community. The purpose of this study was to determine the effect of the level ofknowledge and quality of ASN services on the effectiveness of the I-CETA (Indramayu Cepat Tanggap) smartgovernance program. This study uses quantitative methods with a population of 178 State Civil Apparatus (ASN) ofWest Indramayu district. The theory used in this study is to use the smart governance theory put forward by Subkhan.The analysis technique used in this research is multiple linear regression analysis techniques with samplingtechniques using saturated samples in Indramayu district. Based on the results of multiple linear regression analysis,the results show that the level of knowledge and service quality produce a significant and positive effect partially orsimultaneously from the variable level of knowledge and service quality on the effectiveness variable. The results ofthe research presentation can serve as a basis for the development of subsequent researchers and suggestions for the Indramayu district government to increase the effectiveness of the smart governance program in terms of employee knowledge levels and service quality. Keywords-knowledge level, service quality, effectiveness, smart city, smart governance
Co-Authors Ahmad, Mokhtarrudin Akhmad Yunani Anita Silvianita Annisa Anggraini Brillianto, Gagas Cantika Martianti Deden Syarif Hidayatulloh Eva Nurhazizah Farah Alfanur Fazrin bin Abu Sujak, Aznul Heppy Millanyani Jurry Hatammimi Khaerina, Elvina Lubis, Nadia Octaviana Mahir Pradana Mangsor, Miza R. Nurafni Rubiyanti Raja Razali, Raja Razana Siti Nur Zahra Tarandhika Tantra Taufik Trisandy Zakaria Zahid, Azham Zahra, Fathimatuz