Article Per Year (5 Year)
p-Index From 2021 - 2026
3.595
P-Index
This Author published in this journals
All Journal Jurnal Pendidikan Akuntansi Indonesia Jurnal Bisnis dan Manajemen Business UHO: Jurnal Administrasi Bisnis Journal of Economic, Bussines and Accounting (COSTING) JURAKUNMAN (JURNAL AKUNTANSI DAN MANAJEMEN) Management Studies and Entrepreneurship Journal (MSEJ) Jurnal EK dan BI Jurnal Ekuilnomi Journal of Economics and Business UBS DEDIKASI PKM Bisnis Net : Jurnal Ekonomi dan Bisnis ABDIMAS Jurnal Pengabdian Kepada Masyarakat Bima Abdi: Jurnal Pengabdian Masyarakat Jurnal Bingkai Ekonomi (JBE) JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Jurnal Akuntansi dan Keuangan Syariah - ALIANSI Ruang Cendekia : Jurnal Pengabdian Kepada Masyarakat Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Ekonomi Bisnis dan Kewirausahaan Jurnal Ekonomi, Bisnis dan Manajemen Journal of Ekonomics, Finance, and Management Studies Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis JBIMA: Jurnal Pengabdian kepada Masyarakat Jurnal Simki Economic
Anggit Dyah Kusumastuti
Universitas Sahid Surakarta
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Public Health Social Sciences Other

Published : 25 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 25 Documents
Search

 1   2   3 
Perencanaan Strategi Pemasaran Untuk Meningkatkan Loyalitas Pelanggan Pada Penjualan Produk Elektronik Anggit Dyah Kusumastuti; Annisa Muktining Cahaya; Talitha Sahda Hanifah
Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis Vol. 5 No. 2 (2025): Juli : Jurnal Akuntansi, Ekonomi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jaemb.v5i2.5982

Abstract

This study was conducted with the aim of utilizing the SWOT method and Quantitative Strategic Planning Matrix (QSPM) approaches to choose objective marketing strategies to increase customer loyalty towards purchasing electronic products at PT. Electrindo. The data obtained from the previous stage will be re-developed for analysis based on the method to be used, namely: Sales data for the period January - September 2023. Based on the results of the SWOT method analysis that is appropriate for PT. Electrindo. The SWOT analysis provides 5 alternative strategies that can be chosen by the company PT. Electrindo, namely using digital and influencer strategies, using promotion and discount strategies, using product and technology innovation strategies, using email marketing strategies, using traditional strategies and local communities. Regarding the results of the analysis using the QSPM method, among the five alternative strategies, the alternative strategy that is preferred by the company PT. Electrindo is using promotion and discount strategies to increase customer buying interest in electronic products.
Peran Manajemen Loyalitas dalam Meningkatkan Pendapatan Ritel Modern: Indomaret Anggit Dyah Kusumastuti; Chindy Martha Indhati; Ersa rahmawati
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 6 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i6.7565

Abstract

The modern retail industry in Indonesia is experiencing increasing competition with the emergence of new players, including minimarkets, supermarkets, and e-commerce platforms. To maintain competitiveness and drive revenue growth, loyalty management strategies play a crucial role in customer retention and increasing transaction value. This study explores the role of loyalty management in boosting Indomaret's revenue through programs such as Indomaret Poinku, exclusive promotions, and digital payment integration. By implementing effective strategies, Indomaret successfully enhances customer retention, purchase frequency, and average transaction value. This study also compares Indomaret's loyalty strategy with competitors like Alfamart and identifies challenges in executing loyalty programs in modern retail. The findings indicate that a well-designed loyalty management strategy can significantly improve customer retention, strengthen consumer relationships, and positively impact business revenue growth.
Strategi Lazada dalam Meningkatkan Retensi Pelanggan Melalui Program Loyalitas Anggit Dyah Kusumastuti; Bima Rizki Saputra; Clarisa Elen Setiawati
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 6 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i6.7600

Abstract

The tight competition in the e-commerce industry requires platforms like Lazada to implement effective strategies to increase customer retention. One of the main strategies used is a loyalty program, which includes a customer tier system, reward points, cashback, gamification, and premium membership. In addition, the role of Electronic Word of Mouth (E-WoM) also contributes to building customer trust through reviews, referral programs, and social media promotions. Customer satisfaction factors, such as service quality, delivery speed, ease of using the loyalty program, and transaction security, are important elements in the success of this strategy. This study aims to analyze the effectiveness of Lazada's loyalty program in increasing customer retention. The results of the study show that the combination of loyalty strategies and customer satisfaction significantly influences customers' decisions to continue using the Lazada platform.
Pelatihan Pembuatan dan Pemasaran Keripik Pisang sebagai Upaya Meningkatkan Kreativitas dan Jiwa Kewirausahaan Mahasiswa Ade Novit Muhamad Irian; Anggit Dyah Kusumastuti
Jurnal Pengabdian kepada Masyarakat Vol 2 No 2 (2025)
Publisher : PT. Edutech Inovatif Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64109/m0a6zc72

Abstract

Program pengabdian masyarakat ini bertujuan untuk meningkatkan kreativitas dan menumbuhkan jiwa kewirausahaan mahasiswa melalui pelatihan pembuatan dan pemasaran keripik pisang. Kegiatan ini dilatarbelakangi oleh melimpahnya potensi buah pisang di Indonesia yang belum diolah secara maksimal menjadi produk bernilai tambah, serta masih rendahnya minat berwirausaha di kalangan mahasiswa. Pelaksanaan kegiatan dibagi menjadi tiga tahapan utama yang saling terintegrasi. Tahap pertama dimulai dengan pretest dan sesi workshop interaktif yang membahas materi kewirausahaan, inovasi produk, dan strategi pemasaran digital. Tahap kedua adalah praktik produksi keripik pisang, yang mencakup proses pemilihan bahan baku, pengolahan, pengemasan, hingga pengembangan rasa dan desain kemasan. Tahap ketiga mencakup posttest dan evaluasi, yang dilakukan melalui diskusi reflektif dan penyusunan rencana tindak lanjut usaha. Hasil kegiatan menunjukkan bahwa mahasiswa menunjukkan peningkatan kreativitas, pemahaman wirausaha, serta antusiasme tinggi dalam mengembangkan produk secara mandiri. Kegiatan ini memberikan pengalaman nyata sekaligus memperkuat keterampilan praktis yang relevan dengan dunia usaha. Diharapkan pelatihan ini menjadi langkah awal lahirnya wirausahawan muda berbasis potensi lokal.  
Analisis Customer Rating dan Customer Review terhadap Keputusan Pembelian Produk Makanan Secara Online : Studi Kasus pada Konsumen Pengguna Jasa Pesan Antar Shopee Food di Kota Solo Annisa Indah Mutiasari; Anggit Dyah Kusumastuti; Rusnandari Retno Cahyani; Firdhaus Hari Saputro Al Haris
Jurnal Simki Economic Vol 7 No 2 (2024): Volume 7 Nomor 2 Tahun 2024
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/jse.v7i2.618

Abstract

The development of technology that is increasingly advanced today has led to changes in consumer behavior in buying food. The phenomenon of food delivery services through applications has made it easier for people to buy food without having to leave home. The purpose of this research is to determine the influence of customer rating and customer review variables on the purchasing decisions of food products through the Shopee Food delivery service in Solo City, Central Java. Respondents in this study are buyers who have used the food delivery service through Shopee Food, totaling 100 people. The results of the study indicate that, partially, the customer rating variable does not influence the purchasing decision, while the customer review variable affects the purchasing decision. The most dominant variable influencing this study is the customer review variable.
Co-Authors Ade Novit Muhamad Irian Adila Eva Amaraningtyas Aida Aida Aluna margareta Andi Prasetyo Anisah Izzatu Sakdiyah Annisa Indah Mutiasari Annisa Muktining Cahaya Ariyani Dwi Astuti Bima Rizki Saputra Chindy Martha Indhati Clarisa Elen Setiawati Daffa Satrio Dava Bagas Indianto Dea Luthfiana Fatihah Desi Anggraini Destina Paningrum Didik Marbianto Endar Sulistyowati Ersa rahmawati Erwin Kartinawati Farah Adiba Fery Ardiansyah Firdhaus Hari Saputro Al Haris Itoh Yosie Prayogo Jane Rinelke Tinangon Joan Okta Ramadhion Nafia Nur Hisnati Nur’aini Purwaningsih Oktifiana Nurliya Ikasari Pramuditya Rizki Firman Pratama Ratih Anggraini Pahlepi Rusnandari Retno Cahyani Salma Nurul Fadhilah Fadhilah Sinyo Jerman Aditya Sofia Ningsih Rahayu Putri Suraningtyas Widyastuti Syahida Ulya Amalina Talitha Sahda Hanifah Viona Sebastian Nolani Vira Nur Lita Widyani Sekar Ramadhania Yosiana Cahya Winanda