Articles
<![CDATA[The Role of Timeliness in Improving Customer Satisfaction, Customer Loyalty of PT. JNE ]]>
<![CDATA[Achmad Daengs GS]]>;
<![CDATA[Enny Istanti]]>
<![CDATA[ IJEBD (International Journal of Entrepreneurship and Business Development) Vol 5 No 2 (2022): March 2022 ]]>
Publisher : <![CDATA[LPPM of NAROTAMA UNIVERSITY ]]>
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DOI: 10.29138/ijebd.v5i2.1782
<![CDATA[Purpose: The cause of this research is to determine the effect of timeliness on customer satisfaction and customer loyalty. Design/methodology/approach : This research exercises explanatory type under a quantitative approach. Data collection techniques in this study were done by time series techniques. The data analysis technique used is Structural Equation Model (SEM) with the Smart Partial Least Square (PLS) tool. Findings: The results of this study indicate that punctuality has a large direct impact on Customer Satisfaction and Customer Loyalty. The results of this study also indicate that customer satisfaction has a good impact on customer loyalty. Practical implications : Incentivize business in the field of transportation operators Originality/value: This paper is original. Paper type : Research paper]]>
<![CDATA[The Role of the Consistency Principle in Recognition of Income Method on the Income Statement at PT. Indo Zinc Diecasting in Gresik ]]>
<![CDATA[Enny Istanti]]>
<![CDATA[ IJEBD (International Journal of Entrepreneurship and Business Development) Vol 5 No 3 (2022): May 2022 ]]>
Publisher : <![CDATA[LPPM of NAROTAMA UNIVERSITY ]]>
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DOI: 10.29138/ijebd.v5i3.1848
<![CDATA[Purpose: to determine the role of the principle of consistency in the method of revenue recognition on the income statement. Design/methodology/approach: This research approach uses a descriptive method, which describes the actual situation that occurs in the company for analysis using the applicable theory. While in this study the method used by the author is to use a qualitative method Findings: This result affects the net profit obtained by the company because of the unrecorded income and expenses. From the evidence above, it can be seen that with the method of recognizing revenues and expenses at the time of sale and adjustments to revenues and expenses that have not been recognized, they can be presented fairly in the financial statements. Practical implications: intensify the recognition of revenues and expenses at the time of sale and adjustments for unrecognized revenues and expenses Originality/values: This paper is original Paper types: research sense]]>
<![CDATA[PERAN TIMELIMENES DALAM MENINGKATKAN CUSTOMER SATISFACTION, CUSTOMER LOYALTY PT. JNE ]]>
<![CDATA[Achmad Daengs]]>;
<![CDATA[Enny Istanti]]>;
<![CDATA[Indriana Kristiawati]]>
<![CDATA[ Jurnal Baruna Horizon Vol 5 No 1 (2022): JURNAL BARUNA HORIZON ]]>
Publisher : <![CDATA[Sekolah TInggi Ilmu Administrasi dan Manajemen Kepelabuhan (STIAMAK) Barunawati Surabaya ]]>
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DOI: 10.52310/jbhorizon.v5i1.71
<![CDATA[Persaingan dalam industri jasa pengiriman menjadi semakin ketat. Dengan adanya kondisi tersebut, membuat setiap perusahaan harus mampu bertahan hidup, bahkan harus dapat terus berkembang. Tujuan dalam penelitian ini adalah untuk menganalisis pengaruh timeliness terhadap Customer Satisfaction dan Customer Loyalty. Jenis penelitian yang digunakan adalah penelitian kausal. Sampel dalam penelitian ini yaitu konsumen yang pernah melakukan menggunakan jasa pengiriman PT. JNE sebanyak 100 sampel dengan menggunakan teknik Accidental sampling. Teknik analisis yang digunakan dalam penelitian ini yaitu analisis Partial Least Square (PLS). Hasil dalam penelitian ini dibuktikan bahwa timeliness berpengaruh signifikan secara langsung terhadap Customer Satisfaction dan Customer Loyalty. Hasil dalam penelitian ini juga dibuktikan bahwa Customer Satisfaction berpengaruh signifikan terhadap Customer Loyalty.]]>
<![CDATA[EFFORTS TO EMPOWER MSMES IN PANCI VILLAGE IN INCREASING FAMILY INCOME (Study on MSMEs in Panci Village in Porong District, Sidoarja Regency) ]]>
<![CDATA[Enny Istanti]]>;
<![CDATA[RM Bramastyo KN]]>;
<![CDATA[Achmad Daeng GS]]>
<![CDATA[ International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 5, No 2 (2021): IJEBAR, VOL. 05 ISSUE 02, JUNE 2021 ]]>
Publisher : <![CDATA[LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta) ]]>
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DOI: 10.29040/ijebar.v5i2.2571
<![CDATA[Economic development is generally carried out by developing countries aimed at creating economic development that can be enjoyed by the community. Method usedi.e. qualitative allows data analysis to be carried out when researchers are in the field or after returning from the field a new analysis is carried out. Research result : 1. Efforts to empower village SMEs Pan in increasing family income in a way technology utilization, making packaging more attractive, empowerment programs regarding facilities and infrastructure and the role of the Government in increasing the marketing of MSME products, 2. Efforts for MSMEs in Kampung Panci to increase family income by increasing family income and making residents more productive and creative, 3. The Role of the District on Village SMEs Pan. Conclusionhave not used online media as marketing access; lack of facilities and infrastructure, can increase income and the absence of assistance provided by the District against unequal to all business actors in MSMEs.]]>
<![CDATA[CUSTOMER SATISFACTION LEVEL ANALYSIS OF QUALITY ANIMAL CLINIC SERVICES IN SURABAYA (CLINIC X SURABAYA) ]]>
<![CDATA[Enny Istanti]]>;
<![CDATA[Ruchan Sanusi]]>
<![CDATA[ International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 5, No 3 (2021): IJEBAR : Vol. 05, Issue 03, September 2021 ]]>
Publisher : <![CDATA[LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta) ]]>
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DOI: 10.29040/ijebar.v5i3.2831
<![CDATA[There is a phenomenon of people in big cities, especially Surabaya, who love and maintain pavilions and cats.The purposes of this study are [1] to determine and analyze the level of customer satisfaction with the service quality of veterinary clinics, [2] to determine and analyze improvement strategies in implementing customer satisfaction levels on the quality of veterinary services. This study uses a qualitative approach. sampling based on accidental sampling technique (accidental sampling). The results of this study are CSI below 100% means that customers are not satisfied and IR above 1.00 means that it can be maintained or major improvement efforts. And the improvement strategy used is that doctors are expected to have extra responsiveness in dealing with and dealing with patients who come. So that pets that are brought to the clinic for treatment do not die and give a great sense of satisfaction.]]>
<![CDATA[EFFECT OF E-COMMERCE, PUBLIC RELATIONS AND CUSTOMER RELATIONSHIP MANAGEMENT ON PURCHASE DECISIONS (CASE STUDY OF OPPO BRAND SMARTPHONE USERS IN WTC SURABAYA) ]]>
<![CDATA[Enny Istanti]]>
<![CDATA[ International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 5, No 3 (2021): IJEBAR : Vol. 05, Issue 03, September 2021 ]]>
Publisher : <![CDATA[LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta) ]]>
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DOI: 10.29040/ijebar.v5i3.3285
<![CDATA[Business competition will look increasingly fierce. With the development of technology, information, communication and knowledge, companies will increasingly realize that the company's goal is no longer how to increase sales volume but is more prioritized on creating customer satisfaction in making purchasing decisions. The population in this study were all visitors to WTC Surabaya. The sample used in this study were 105 respondents. The sampling technique used in this study was accidental sampling. The results of the study that the independent variables consisting of E-Commerce, Public Relations and Customer Relationship Management partially and significantly influence the purchasing decisions of OPPO brand smartphones at WTC Surabaya are accepted and proven. The E-Commerce variable has a dominant influence on purchasing decisions for OPPO brand smartphones at WTC Surabaya, which is accepted and proven. The conclusion of this study is that the independent variables consisting of E-Commerce, Public Relations and Customer Relationship Management have a partial and significant effect on purchasing decisions for OPPO brand smartphones at WTC Surabaya, which are accepted and proven true based on the t count > t table and the significant value is smaller. of 0.005. The E-Commerce variable has a dominant influence on the OPPO smartphone purchase decision at WTC Surabaya has the largest beta coefficient value among the Public Relations and Customer Relationship Management variables.]]>
<![CDATA[KUALITAS PELAYANAN DAN KEPUASAN MASYARAKAT PADA KINERJA PEGAWAI MENGGUNAKAN METODE ANALYSIS GAP DI KANTOR KECAMATAN SIMOKERTO SURABAYA ]]>
<![CDATA[Enny Istanti]]>
<![CDATA[ JURNAL ILMIAH EDUNOMIKA Vol 4, No 02 (2020): EDUNOMIKA : Vol. 04, No. 02 Agustus 2020 ]]>
Publisher : <![CDATA[ITB AAS INDONESIA Surakarta ]]>
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DOI: 10.29040/jie.v4i02.1095
<![CDATA[Globalisasi memberikan sejumlah tantangan terkait dengan manajemen sumber daya manusia (SDM). Setiap organisasi dituntut untuk memiliki Sumber Daya Manusia yang berkualitas dan memiliki daya saing yang tinggi sehingga mampu menjadi energi bagi organisasi untuk bersaing dengan kompetitornya di tengah arus perubahan yang semakin dinamis. Tujuan penelitian untuk mengetahui Kualitas Pelayanan dan Kepuasan Masyarakat pada Kinerja Pegawai Kantor Kecamatan Simokerto Surabaya dengan menggunakan Analisis GAP serta Strategi apa yang dilakukan pegawai dalam melaksanakan pelayanan di Kantor Kecamatan Simokerto Surabaya. Metode yang digunakan metode kualitatif dengan analisis GAP. Populasi penelitian ini dilakukan pada semua pengunjung dari bulan Januari 2019 sampai Mei 2019. Prosedur pengambilan sampel berdasarkan teknik sampling aksidental (accidental sampling). Sampel penelitian ini adalah 5x10 = 50 responden. Hasil dari analisis GAP menunjukkan bahwa terdapat GAP negatif sebesar -0,272. Indikator Kualitas Pelayanan yang diharapkan menambah Ac atau memperbaiki AC yang ada, pagawai memakai seragam dan rapi, melakukan pelayanan sesuai dengan SOP yang telah ditentukan, ketepatan waktu pelayanan dan manjaga kerahasiaan dokumen pengunjung. Kata Kunci : Kualitas Pelayanan, Kepuasan, Kinerja, Analisis GAP.]]>
<![CDATA[FINANCIAL RATIO ANALYSIS TO ASSESS PERFORMANCE FINANCE OF PAPER MANUFACTURERS ON STOCK EXCHANGE INDONESIA ]]>
<![CDATA[Enny Istanti]]>
<![CDATA[ JURNAL ILMIAH EDUNOMIKA Vol 6, No 2 (2022): EDUNOMIKA : Vol. 06, No. 02, 2022 ]]>
Publisher : <![CDATA[ITB AAS INDONESIA Surakarta ]]>
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DOI: 10.29040/jie.v6i2.3835
<![CDATA[Globalization presents a number of challenges related to human resource management.The type of research in this study uses qualitative research and is a case study.The data analysis technique used is descriptive qualitative analysis technique. The liquidity ratio can be seen by the SAIP current ratio of 155.30%, the SAIP quick ratio of 93.27%. The debt to equity ratio solvency ratio, both companies are not good, while the solvency ratio consisting of debt to total assets ratio FASW is quite good from SAIP which is 63.609%. The ratio of total asset turnover activity, financial performance of paper companies is not good because the average total asset turnover is more than 1, namely SAIP of 0.149% and FASW of 0.821%. receivable turn over FASW of 7.603%. When viewed from the comparison of profitability ratios consisting of profit margin, Return On Assets and Return On Equity FASW has the best financial performance.]]>
<![CDATA[THE INFLUENCE OF BRANDS, PROMOTION AND ONLINE MARKETING ON THE LOYALTY OF AFIFATHIN GAMIS CONSUMERS IN SIDOARJO ]]>
<![CDATA[Enny Istanti]]>;
<![CDATA[Bramastyo Kusumo Negoro]]>
<![CDATA[ JURNAL ILMIAH EDUNOMIKA Vol 5, No 02 (2021): EDUNOMIKA : Vol. 5, No. 2, 2021 ]]>
Publisher : <![CDATA[ITB AAS INDONESIA Surakarta ]]>
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DOI: 10.29040/jie.v5i2.2283
<![CDATA[The era of globalization of the business world in Indonesia is growing very rapidly, this is due to the existence of several economic policies that are being launched by the government in the form of deregulation and debureaucracy. Qualitative research methods using SPSS. The population used is 950 and samples taken are 90 respondents using the Slovin formula. The variables in this study consist of independent variables, namely brand, promotion and online marketing, while the dependent variable is consumer loyalty. To determine the effect simultaneously and partially, multiple linear regression analysis is used. The conclusion of this research is that there is a simultaneous and partial influence of brand, promotion and online marketing on consumer loyalty of gamis afifathin. The dominant variable affecting consumer loyalty is brand. Keywords: Brand, Promotion, Online Marketing and Consumer Loyalty.]]>
<![CDATA[THE ROLE OF ACCOUNTING FOR INCOME AND EXPENSES ON THE FAIRNESS OF FINANCIAL STATEMENTS AT PT HANIL JAYA STEEL IN SIDOARJO ]]>
<![CDATA[Enny Istanti]]>;
<![CDATA[Achmad Daengs GS]]>
<![CDATA[ Jurnal Akuntansi dan Pajak Vol 23, No 1 (2022): JAP : Vol. 23, No. 1, Februari 2022 - Juli 2022 ]]>
Publisher : <![CDATA[ITB AAS INDONESIA ]]>
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DOI: 10.29040/jap.v23i1.3460
<![CDATA[To maintain business continuity, a company must be able to increase profitability and performance and a good management is needed, so management has a great responsibility for the preparation and presentation of financial statements because it involves information that will be used by related parties for decision making. This study aims to determine how the application of accounting treatment of income and expenses to the fairness of financial statements at PT Hanil Jaya Steel in Sidoarjo. The approach used in this study is a qualitative descriptive approach. In this study, the researcher uses the accrual basis method where revenue is recognized when a sale occurs. The results of this study indicate that there is still a lack of internal control carried out PT Hanil Jaya Steel in Sidoarjo in managing income and expenses]]>
