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All Journal Indonesian Journal of Electrical Engineering and Informatics (IJEEI) Proceeding of the Electrical Engineering Computer Science and Informatics Indonesian Journal on Software Engineering (IJSE) Faktor Exacta INOVTEK Polbeng - Seri Informatika Jurnal Sisfokom (Sistem Informasi dan Komputer) Komputasi: Jurnal Ilmiah Ilmu Komputer dan Matematika Jurnal ICT : Information Communication & Technology SENSITEK Respati Jurnal Abdi Insani SKANIKA: Sistem Komputer dan Teknik Informatika Jurnal Abdimas Sangkabira Kresna: Jurnal Riset dan Pengabdian Masyarakat Bit (Fakultas Teknologi Informasi Universitas Budi Luhur) International Journal on Advanced Technology, Engineering, and Information System (IJATEIS) Eduvest - Journal of Universal Studies Telematika MKOM Jurnal Pengabdian Masyarakat Nasional Artinara Jurnal Ticom: Technology of Information and Communication INOVTEK Polbeng - Seri Informatika
Mohammad Syafrullah
Universitas Budi Luhur
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Social Sciences Other

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Journal : Faktor Exacta

 1 
IMPLEMENTASI SISTEM AUTOMATIC TEXT SUMMARIZATION BERBASIS FITUR DAN METODE JARINGAN SYARAF TIRUAN PROPAGASI BALIK Syaddad, Muhammad Sulthan; Syafrullah, Mohammad
Faktor Exacta Vol 17, No 2 (2024)
Publisher : LPPM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/faktorexacta.v17i2.20006

Abstract

In the era of Industry 4.0, information has become a primary necessity for society today as it enables people to know about various current events worldwide. With the rapid development of information technology and the internet, there has been an abundance of documents available that we can search according to our needs. Text Summarization Machines have the function of presenting essential information from the original documents in a shorter format while still preserving the main content and helping users understand the information from lengthy documents faster. In this case, the method used is the Text Summarization Feature-Based approach, utilizing the Backpropagation Artificial Neural Network algorithm for sentence prediction calculations. The Backpropagation Artificial Neural Network algorithm seeks the most optimal weights during its process. In the testing process with five document samples, the final result obtained was a text summary model that could predict the overall number of labels correctly. However, it struggled in predicting which ones should be labeled as "true" and which ones should be labeled as "false".
Prediksi Churn Pelanggan B2B dengan Segmentasi Menggunakan Bisecting K-Means dan Long Short-Term Memory Wardina, Khairina; Rahmat, Ade; Syafrullah, Mohammad
Faktor Exacta Vol 18, No 3 (2025)
Publisher : LPPM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/faktorexacta.v18i3.27087

Abstract

In the competitive B2B sector, customer churn is a key challenge, particularly for a Fast-Moving Consumer Goods (FMCG) distribution company in North Sulawesi. From 2019 to 2022, the company's churn rate continued to rise despite efforts to reduce it. This study addresses the challenge of identifying churn in a non-contractual context by combining Bisecting K-Means for customer segmentation and Long Short-Term Memory (LSTM) for churn prediction based on monthly revenue. The Bisecting K-Means algorithm produced three clusters with a Davies-Bouldin Index (DBI) of 0.46, indicating effective segmentation. The LSTM model achieved a validation accuracy of 96% and a test accuracy of 95%, with an AUC-ROC of 97%. Results show that cluster 1 has the highest churn rate at 100%, followed by cluster 2 at 16.31%, and cluster 0 with the lowest at 3.21%. Out of 5,163 customers in the test data, 920 were identified as churned.
Co-Authors Abdul Rahman Abdul Rahman Wahid Abhishek Abhishek Abhishek Singh Abhishek, Abhishek Achmad Maulana Achmad Solichin Adiyarta, Krisna Agarwal, Prachi Agarwal, Sonali Agarwal, Sonali Agarwal, Sonali Agung Darmawan Agus Riyanto Alvian Winata, Arif Andrico Andrico Anggraini, Triana Aria Mustofa Hidayat Armando Ondihon Kristoper Purba Arumgam, Yogesvaran Bayuaji, Luhur Darmawan, Agung Devit Setiono Dewi Kusumaningsih Dewi, Ernawati Dhannuri, Syam Prasad Dwi Pebranti Dwi Pebrianti Elizabeth Yohanes Emil Salim Ernawati Dewi Esti Setiasih Gaol, GA Monang Lumban Hadi Syahrial Hadjianto, Mardi Hanif, Raihan Labib Indah Suryawati Indra Riyanto Indra Riyanto Irawan Irawan Irawan Irawan Jamhari Jamhari Java, Muhammad Arya K Singh Kalyzta, Juan Kassim, Siti Rafidah Binti Krisna Adiyarta Kusumaningsih, Dewi Luhur Bayuaji M. Ivan Putra Eriansya Makhdum Rosadi Martono Martono Maulidia, Mia Meilieta Anggriani Porrie Mohammad Fadhil Abas Muhammad Azhar Mujahid Muhammad Azhar Rasyad Muhammad Hasanul Huda Mutiarawan, Rezza Anugrah Nagabhushan, P. Narinder Punn Nugraha Abdullah, Indra Nurnajmin Qasrina Ann Nurnajmin Qasrina Ann Ayop P. Nagabhushan Painem, Painem Pandu Pradinata Pebranti, Dwi Porrie, Meilieta Anggriani Prachi Agarwal Prasetiamaolana, Eko Pudoli, Ahmad Punn, Narinder Purba, Armando Ondihon Kristoper Purwanto Purwanto Qasrina Ann Ayop, Nurnajmin Rahmat, Ade Rakesh Kumar Yadav Ramdhan, Syaipul Ratna Kusumawardani Ratna Kusumawardani, Ratna Rezza Anugrah Mutiarawan Rianto, Yan Ridho Saputra Rizki Aji Wibowo Roeswidiah, Ririt Rusdah Rusdah Ruwirohi, Jan Everhard S. Venkatesan Sadhana Tiwari Sambhavi Tiwari Samidi Samidi Samsinar Samsinar Sanjay Kumar Sonbhadra Sanjay Kumar Sonbhadra Saputri, Syifa Fauziah Sari, Dian Pita Sari, Widya Kumala Setyawan Widyartoh Shekhar Verma Shkehar Verma Singh, Abhishek Singh, K Siti Rafidah Binti Kassim Sonali Agarwal Sonali Agarwal Sonali Agarwal Sonbhadra, Sanjay Kumar Sonbhadra, Sanjay Kumar Sumarudin, Muhammad Supardi Supardi Supardi Supardi Supardi, Supardi Syaddad, Muhammad Sulthan Syaiful Anwar Syaipul Ramdhan Syam Prasad Dhannuri Thisa Tri Utami Tiwari, Sadhana Tiwari, Sambhavi Tutik Sri Susilowati Venkatesan, S. Verma, Shekhar Verma, Shkehar Victor Ilyas Sugara Wardina, Khairina Widdy Chandra Permana Widya Kumala Sari Widyartoh, Setyawan Windarto, Windarto Yadav, Rakesh Kumar Yan Rianto Yodi Susanto Yogesvaran Arumgam Yulianawati Yulianawati Yulianawati Zulkarnaen Noor Syarif