Article Per Year (5 Year)
p-Index From 2021 - 2026
1.235
P-Index
This Author published in this journals
All Journal IQTISHODUNA Adbis : Jurnal Administrasi dan Bisnis Jurnal Pengabdian Polinema Kepada Masyarakat Jurnal Pengabdian Kepada Masyarakat Jurnal Akuntansi Bisnis dan Humaniora Innovative: Journal Of Social Science Research Jurnal Pengabdian Kepada Masyarakat Jurnal Aplikasi Bisnis
Drs. Joko Samboro
Politeknik Negeri Malang
Humanities Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

Published : 18 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : IQTISHODUNA

 1 
ANALISIS TINGKAT KEPUASAN PELANGGAN JASA INTERNET Samboro, Drs. Joko
IQTISHODUNA IQTISHODUNA (Vol 4, No 1
Publisher : Fakultas Ekonomi, UIN Maliki Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (227.491 KB) | DOI: 10.18860/iq.v3i1.241

Abstract

This research analisys to find out the degree of customers’ satisfaction and to give informations to the management to direct customers’ need in order to achieve customers’ satisfactioan. To collect the data,the purposive sampling is applied in this research 90 guestionaires are distributed togo respondents and then they are analyzed by using the window of satisfaction on the cartecius diagram The result of the research indicates that mostof the cuatomers are not satisfied, the degree of their satisfactions is less than 100%. Further, some service items available in the firm are stiil low. The researcher hopes the result of this research is able to give the information to the firm’s leader in finding out the effective strategy in geeting more customers.
Co-Authors Abdullah Helmi Abdullah Helmy Abdullah Helmy Berlian Putri Maghfiroh Chamdana Taqie S Dandung Novianto Dika Rizky Yunianto DWI SURYANTO Eko Boedhi Santoso Fadloli Fadloli Halid Hasan Heru Utomo Heru Utomo Joni Dwi Pribadi M. Maskan Maskur - Maskur Maskur Maskur Maskur Musthofa Hadi Musthofa Hadi Nilawati Fiernaningsih R. Sugeng Basuki Rena Feri Wijayanti Rulirianto Rulirianto Sarjiyana Sugeng Basuki Suryadi Tatiana Kristianingsih Tri Wahyu Widodo Trilaksmi Rizka Usmariyati Zubaidi Zubaidi