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Journal : Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics

Aplikasi Elektronik Kasir Umum E-ku Berbasis Website Metode Spiral Toko Zaynmart Fauzi, Ahmad; Wati, Fanny Fatma; Nurohim, Galih Setiawan
Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics Vol 10 No 1 (2024): Journal CERITA : Creative Education of Research in Information Technology and Ar
Publisher : UNIVERSITAS RAHARJA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/cerita.v10i1.2990

Abstract

In light of the rapid technological advancements today, the utilization of the E-Ku web-based General Electronic Cashier Application remains highly relevant in aiding Micro, Small, and Medium Enterprises (UMKM) in enhancing their daily transaction efficiency. A case study for the implementation of this technology is illustrated through Zaynmart Store. The research approach adopted encompasses an analysis of Zaynmart Store's requirements and the development of web-based software accessible through a variety of devices, including computers, tablets, and smartphones. E-Ku Application empowers UMKM proprietors and their staff to effortlessly record sales transactions, manage inventory, and generate precise financial reports. Research findings underscore that the implementation of E-Ku's web-based General Electronic Cashier Application positively impacts the operational efficiency of Zaynmart Store. The streamlined transaction process facilitates time savings, reduces error potential, and enhances financial record-keeping accuracy for UMKM. Furthermore, E-Ku Application supports store owners in making informed decisions based on the data it provides. Consequently, the E-Ku web-based General Electronic Cashier Application stands as an effective tool for aiding UMKM, such as Zaynmart Store, in managing their day-to-day transactions, improving operational efficiency, and enhancing customer service. The successful implementation of E-Ku highlights the considerable potential of web technology in bolstering the growth and development of UMKM in this digital age.
Rancang Bangun Aplikasi Helpdesk Dilingkungan Institusi Untuk Efisiensi Kinerja User Rahayu, Sri; Supriyanti, Dedeh; Fauzi, Ahmad
Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics Vol 10 No 2 (2024): Journal CERITA : Creative Education of Research in Information Technology and Ar
Publisher : UNIVERSITAS RAHARJA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/cerita.v10i2.3041

Abstract

The helpdesk section is an officer who fixes all kinds of problems that occur in the office infrastructure, such as damaged computer hardware components and applications that don't work properly. Currently, the process of submitting complaints regarding computer problems is still carried out by meeting directly with the helpdesk department or using an office VoIP telephone. Then the helpdesk will record it in the register of reported problems, then send a team of technicians to repair the computer. When the computer has been repaired, it will be reported back to the helpdesk so that the status of the problem submission data is changed to complete repair. However, the process of submitting complaints is still considered manual and inefficient, so it does not rule out the possibility of obstacles or errors such as duplication of complaint data which occurs due to the large number of reports coming in at once, the data search process is repetitive and takes quite a long time. So it is necessary to build an IT helpdesk system application that uses the PHP programming language which is integrated with the database. This research produces an IT helpdesk system application that functions to make it easier for officers as one of the users in the process of collecting submission data and managing helpdesk data more effectively.