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All Journal SITEKIN: Jurnal Sains, Teknologi dan Industri Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Teknik Industri : Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri Jurnal Teknovasi : Jurnal Teknik dan Inovasi Mesin Otomotif, Komputer, Industri dan Elektronika JURNAL REKAYASA SISTEM INDUSTRI INTECOMS: Journal of Information Technology and Computer Science Jurnal Serambi Engineering Journal on Education Jurnal Optimalisasi Matrik : Jurnal Manajemen dan Teknik Industri Produksi Journal of Applied Engineering and Technological Science (JAETS) JATI EMAS (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat) MOTIVECTION : Journal of Mechanical, Electrical and Industrial Engineering JURMATIS : Jurnal Manajemen Teknologi dan Teknik Industri INNOVATION RESEARCH JOURNAL Jurnal Optimasi Teknik Industri (JOTI) Jurnal Pengabdian kepada Masyarakat JUSTI (Jurnal Sistem dan Teknik Industri) Jurnal Teknologi dan Manajemen Industri Terapan JURNAL TEKNIK INDUSTRI Sewagati: Jurnal Pengabdian Masyarakat Indonesia Cakrawala: Jurnal Pengabdian Masyarakat Global Advance Sustainable Science, Engineering and Technology (ASSET) KREATIF: Jurnal Pengabdian Masyarakat Nusantara
Said Salim Dahdah
Program Studi Teknik Industri, Fakultas Teknik, Universitas Muhammadiyah Gresik
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Public Health Social Sciences Other

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Journal : Journal on Education

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Analisis Kepuasan Pelanggan Terhadap kualitas Pelayanan dengan Metode Servqual, Customer satisfaction Index dan Importance Performance Analysis pada Percetakan Dwi Jaya Mulia Gresik Farid Andi Kusuma; Said Salim Dahda; Elly Ismiah
Journal on Education Vol 5 No 1 (2022): Journal on Education: Volume 5 Nomor 1 Tahun 2022
Publisher : Departement of Mathematics Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joe.v5i1.770

Abstract

In order for business owners to increase and maintain customer happiness, this study explores whether there are significant differences in perceptions and expectations of service quality. The author uses quantitative analysis. Data was collected through surveys and analyzed using IPA (Importance Performance Analysis), CSI, and Service of Quality (Customer Satisfaction Index) procedures. The survey findings show that, although customers are satisfied with the services provided, they are subpar. This is evidenced by the findings of a study on a customer satisfaction level of 82% as measured by CSI (Customer Satisfaction Index) techniques or procedures. Five qualities indicated in quadrant I (top priority) and four qualities indicated in quadrant II (maintain achievement), indicating outstanding service quality
Co-Authors Aan Kristiyanto Abdul Azis Alghushan Abdul Lathif Abdul Muid Abdullah Sidik Abdulloh Faqih Achmad Firdaus FIrmansyah Achmed Ersyad Luthfi Fahmi Aditiya Pradana Putra Ahmad Badriez Zamani Ahmad Nurul Hidayat Ahmad Rido M Ahmad Tirto Alamsyah Aisyah Jannatin Akhmad Wasiur Rizqi albana, ali Alif Rachmad Hidayatullah Amiril Mukminin Andy Kurniawan Anjas Herlangga Putra Aqil Firdaus Aufa Arwin Firman Rahmanto Deny Andesta Dhidu Usrin Yadani Dian Safitri Dwi Tirta Sutrisno Arwanda Dzakiyah Widyaningrum Efta Dhartikasari Priyana EftaDhartikasari Priyana Eko Budi Leksono Elly Ismiah Elly Ismiyah Fakhrudin Ma’ruf Fakhrudin Ma’ruf Farid Andi Kusuma Farizul Rahim Fath Iqbal Alfarisi Firli Nur Annisa' Firman Hadi Setiawan Fitria Dama Yanti Hanif Rahma Saputra Hendra Pratama Imroatul Fadlilah Indra Ikhsan Praja Khusnul Khotimah Khusnul Ma’arif Kiki Amilia Kiki Irnanda Safitri Lilis Ratna Sari Lutfan Nabil M Adhen Bagas Starda M. Bachtiar Maghrobi Muzzaky Pratama Makhrudy, Khoirul Aman Marindra Ahmad Nurdiansyah Maulana Maghfur Miftach Farid Mirza Firdiansah Isnanta Moch Ivan Eka Surya Rachmana Moch Nuruddin Moch. Nuruddin Mochammad Nuruddin Moh Rizqi Moh. Dian Kurniawan Moh. Jufriyanto Mohammad Firdaus Masyhuri Romadlon Muhamat Rizal Abidin Muhammad Afifuddin Muhammad Alhafa Ardhy Muhammad Bagus Ismail Muhammad Bashori Alwi Muhammad Dany Fauzi Muhammad Ersanto Nugroho muhammad syaifudin Muhammad Syaifudin Muhammad Zainuddin Fathoni mulyasari, Wisda Nadifa Yusrianafi Ndaru Singgih Pratama Nizar Adlany novi miranda sari Novi Nur Hidayanti Prayoga Rizky Hermawan Pregiwati Pusporini Puspitasari Puspitasari Putri Aprilia Rahmat Nova Andi Priantoro Riezna Wahyuny Manto Rifki Apriyoga Prasetyo rizal hadi rizky bagus kuncoro Sabtulyadani, Dhidu usrin Sayyid Atho' Muzakki Siti Zuriatul Fittriyah Soffiana Agustin, Soffiana Sukma Dwi Yuliana Puspitasari Sanggup Syamsul Huda Tsaqofi Bintang Muslimah Vito Prisma, Jatilaksana Vivin Indah Oktaviani Wisda Mulyasari@gmail.com Wujud Sampurno Yanuar Pandu Negoro Yanuar Pandu Negoro Yanuar Pandu, Negoro Zulfikar Alwasly