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All Journal Al-Ulum Language Literacy: Journal of Linguistics, Literature, and Language Teaching Prosiding Seminar Nasional Kemaritiman dan Sumber Daya Pulau-Pulau Kecil Pena Justisia: Media Komunikasi dan Kajian Hukum Journal of Public Administration and Government (JPAG) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Arus Jurnal Sosial dan Humaniora Indonesian Journal of Multidisciplinary Science Al-Zayn: Jurnal Ilmu Sosial & Hukum Jurnal Akademik Pengabdian Masyarakat Bhinneka Tunggal Ika: Jurnal Pengabdian Kepada Masyarakat
Ani Susanti
Program Studi Ilmu Administrasi Publik, FISIP Universitas Tadulako Palu
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Public Health Social Sciences Other

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HUMAN RESOURCE DEVELOPMENT IN THE APPARATUS AT THE REGIONAL REVENUE SERVICE OF PANGKEP DISTRICT Ummu Safira Salsabila; Ani Susanti; Nuraisyah; Daswati; Syahruddin Hattab
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 2 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19238284

Abstract

This study aims to analyze human resource development (HRD) among personnel at the Pangkep Regency Regional Revenue Agency (Bapenda) using the Human Resource Development (HRD) theory proposed by Holton and Swanson (2011), which emphasizes three main dimensions: learning, performance, and change. The research approach used was a qualitative case study method, and data were collected through in-depth interviews, observations, and documentation studies with the Head of the Agency, the Secretary, and several employees as key informants. The results show that in the learning dimension, training and development of personnel have been carried out, but are still general and not based on a clear needs analysis. In the performance dimension, training has an impact on increasing work effectiveness and productivity, but has not been balanced with a sustainable performance-based reward and evaluation system. Meanwhile, in the change dimension, there have been positive behavioral changes in the form of increased discipline, adaptability to information technology, and strengthening work ethics and professionalism. These findings indicate that HRD development at the Pangkep Regional Revenue Agency (Bapenda) has had a positive impact on personnel competence and behavior, although it still requires strengthening policies and institutions so that the three HRD dimensions can be fully integrated. This research confirms that HRD theory is relevant to be applied in the context of public bureaucracy because it is able to explain the relationship between learning, performance, and changes in organizational culture as the basis for creating competent and adaptive apparatus to the demands of modern public services.
Kualitas Pelayanan Pendaftaran Tanah Sistematis Lengkap di Kantor Pertanahan Kabupaten Sigi Aliya Rahayu; Daswati; Ani Susanti
Arus Jurnal Sosial dan Humaniora Vol 5 No 3: Desember (2025)
Publisher : Arden Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57250/ajsh.v5i3.2174

Abstract

Penelitian ini bertujuan menganalisis kualitas pelayanan Pendaftaran Tanah Sistematis Lengkap (PTSL) di Kantor Pertanahan Kabupaten Sigi menggunakan teori SERVQUAL Parasuraman dan Berry (1990) yang meliputi dimensi tangibles, reliability, responsiveness, assurance, dan empathy. Penelitian menggunakan pendekatan kualitatif deskriptif dengan teknik observasi dan wawancara mendalam terhadap aparatur kantor pertanahan dan masyarakat penerima program PTSL. Hasil penelitian menunjukkan bahwa kualitas pelayanan PTSL di Kantor Pertanahan Kabupaten Sigi tergolong baik pada seluruh dimensi SERVQUAL. Fasilitas pelayanan dinilai memadai dan profesional, proses pelayanan berjalan sesuai SOP, petugas responsif terhadap kebutuhan masyarakat, serta mampu memberikan rasa aman dan kepercayaan melalui kompetensi dan sikap komunikatif. Penelitian ini menyimpulkan bahwa pelayanan PTSL di Kabupaten Sigi telah berjalan secara optimal dan memenuhi harapan masyarakat.
Co-Authors Abdul Rivai Adhe Devina Aliya Rahayu Cantika Maulidina Darwis Daswati Daswati Deslya Wati Rahma Fakhruddin Hari Anggara Putra Fathur Rahman Hasanuddin Irwan Waris Irwan Waris Irwansyah Kamindang Khairatunnisa Khairatunnisa KORNELIUS, YOBERTH M. Nur Alamsyah Moh. Rhizki Syah Muhamad, Malisa Muhammad Afandi Nabilah Safana Nuraisyah Rizali Djaelangkara Rulinawaty Kasmad Siti Anadya Septiara Syahruddin Hattab Ummu Safira Salsabila