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All Journal Al-Tahrir: Jurnal Pemikiran Islam Economica: Jurnal Ekonomi Islam Jurnal Baabu Al-ilmi : Ekonomi dan Perbankan Syariah AL IQTISHOD: Jurnal Pemikiran dan Penelitian Ekonomi Islam Al-Iqtishod : Jurnal Ekonomi Syariah Islamic Economics and Finance Journal Abdi Makarti Tasharruf: Journal of Islamic Economics and Business Velocity: Journal of Sharia Finance and Banking Al Iqtishod: Jurnal Pemikiran dan Penelitian Ekonomi Islam JUEBIR: Journal of Economics and Business Research
Fuad Hasyim
UIN Raden Mas Said
Religion Humanities Economics, Econometrics & Finance Education Environmental Science Social Sciences Other

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Determinants of Customer Satisfaction of BMT Mitra Ummat With SERVQUAL Approach Trisma Kamelia; Fuad Hasyim; Dea Primi Purnamasari
Al Iqtishod: Jurnal Pemikiran dan Penelitian Ekonomi Islam Vol. 11 No. 1 (2023): Al Iqtishod: Jurnal Pemikiran dan Penelitian Ekonomi Islam
Publisher : Prodi Ekonomi Syariah STAI Al-Azhar Menganti Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37812/aliqtishod.v11i2.683

Abstract

Baitul Maal wa Tamwil is one of the Islamic financial institutions, where increasing customer satisfaction is a priority that must be done. This is done because of the intense business competition in financial institutions. There is satisfaction from customers, the existence of Baitul Maal wa Tamwil can be maintained. The way that can be done to increase customer satisfaction is by providing the best service. The purpose of this study is to determine and analyze the effect of service quality consisting of reliability, emphaty, responsiveness, tangible, and assurance variables on customer satisfaction of BMT Mitra Ummat. Sampling using accidental sampling with the distribution of questionnaires to BMT Mitra Ummat customers. Primary data were analyzed using multiple regression. The results show that the Tangible Variable affects the customer satisfaction of BMT Mitra Ummat. Where obtained a t value of 6.509 with a significant value of 0.000 < 0.05 means that Ha is accepted and Ho is rejected. The Reliability variable does not affect the customer satisfaction of BMT Mitra Ummat. Where obtained a value of t of -1.443 with a significant value of 0.152 > 0.05 means that Ha is rejected and Ho is accepted. The Responssive variable has no effect on customer satisfaction of BMT Mitra Ummat. Where obtained a t value of -3.019 with a significant value of 0.003 < 0.05 means that Ha is rejected and Ho is accepted. The Assurance variable has no effect on customer satisfaction of BMT Mitra Ummat. Where obtained a t value of 1.798 with a significant value of 0.075 > 0.05 means that Ha is rejected and Ho is accepted. The Empathy variable affects the customer satisfaction of BMT Mitra Ummat. Where obtained a t value of 5.604 with a significant value of 0.000 < 0.05 means that Ha is accepted and Ho is rejected. In the research conducted by (Dibyantoro, 2012) where the results obtained were all variables of service quality affecting Customer Satisfaction at PT Bank BTN Palembang branch. However, it is different from this study where the results of the Tangible and Empathy variables affect the Customer Satisfaction of BMT Mitra Ummat, while the variables of Reliability, Responsiveness and Assurance do not affect the satisfaction of BMT Mitra Ummat customers.
Pengaruh adopsi Technology Acceptance Model terhadap layanan virtual buka rekening BSI Ivena Defira Selly Aryanti; Mutia Aressandy Aressandy; Fuad Hasyim
Journal of Economics and Business Research (JUEBIR) Vol. 2 No. 1 (2023): Juni 2023
Publisher : Fakultas Ekonomi dan Bisnis Islam UIN Raden Mas Said Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22515/juebir.v2i1.6900

Abstract

The purpose of this research is to analyze the influence of the TAM constructs, which consist of usefulness, ease of use, and security, on the virtual account opening service of BSI in Kartasura District. The population in this study is the community in Kartasura District. The sample was obtained using a nonprobability sampling technique by distributing questionnaires, resulting in 100 respondents. The data analysis technique used multiple linear regression with SPSS. The results showed that the variables of usefulness, ease of use, and security had a significant partial and simultaneous effect on the usage decision.
Co-Authors Abraham Zakky Zulhazmi Agus Setiawan Ahmad Indarta Angeline Winda Widyani Awwal, Muhammad Al Faridho Dea Primi Purnamasari Desila Putri Dian Rachmawati Imbi Dewandari Ivena Defira Selly Aryanti Lisa Dwi Agustina Melia Kusuma Moh Ashif Fuadi Muhammad Nur Kholis Mutia Aressandy Aressandy Novia Gita Rahmawati Nur Hidayah Al Amin Rina Sari Qurniawati, Rina Sari Rustam Ibrahim Rya Addela Sherly Oktaviana Trisma Kamelia Waluyo Waluyo Yulfan Arif Nurohman