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All Journal Jurnal Ekonomi dan Bisnis Jagaditha Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Scientific Journal of Reflection : Economic, Accounting, Management and Business Jurnal Pengabdian Dharma Laksana Jurnal Ilmiah Dinamika Sosial Jurnal Pendidikan dan Konseling eCo-Buss Kontigensi: Jurnal Ilmiah Manajemen Journal of Innovation Research and Knowledge Cerdika: Jurnal Ilmiah Indonesia Abdi Masyarakat UIKA PESHUM
Ni Ketut Arniti
Fakultas Ilmu Sosial Dan Humaniora, Universitas Pendidikan Nasional Denpasar
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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GENERATION Z VALUE CONFLICTS AND TEAM COLLABORATION IN THE F&B INDUSTRY I Putu Dharmawan Pradhana; Charles Stefan Winata; Ni Ketut Arniti; Putu Purnama Dewi
Journal of Innovation Research and Knowledge Vol. 5 No. 7 (2025): Desember 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The presence of Generation Z in the workplace is reshaping value configurations and expectations of work culture, particularly in the food and beverage (F&B) industry, which demands a fast pace and intensive coordination. This study aims to narratively investigate how the value conflicts experienced by Generation Z are interpreted, negotiated, and managed within cross-generational team collaboration in two restaurants in Denpasar, namely Resto Cak Asmo and Warung Malabar. The research employs a qualitative approach with a narrative inquiry strategy. Data were collected through in-depth interviews, observation, and documentation involving owners, managers, and Generation Z and millennial employees. Data were analysed interactively using the Miles and Huberman model and the Gioia approach, supported by NVivo 14 software. The findings show that value conflicts mainly arise from tensions between flexibility and discipline, personal ambition and organizational loyalty demands, and direct communication styles versus more subtle hierarchical communication. These conflicts affect the work climate, team cohesion, and the continuity of collaboration, but can be managed through inclusive leadership, adjusted work rules, and cross-generational dialogue spaces. This study contributes to the understanding of generational value conflicts and team collaboration management in highly interactive service sectors.
Analisis Ketidakpercayaan Masyarakat Indonesia Terhadap Bitcoin Sebagai Aset Digital: Studi Pada Penggunaan Bitcoin Melalui Platform Indodax Ni Wayan Lasmi; Ni Kadek Ayu Puspita Dewi; Ni Putu Nina Eka Lestari; Ni Ketut Arniti
Cerdika: Jurnal Ilmiah Indonesia Vol. 6 No. 1 (2026): Cerdika: Jurnal Ilmiah Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/cerdika.v6i1.2936

Abstract

Penelitian ini bertujuan untuk menganalisis strategi promosi Bitcoin yang diterapkan oleh pelaku industri aset kripto, khususnya Indodax dan edukator kripto seperti Timothy Ronald, dalam mengatasi ketidakpercayaan masyarakat Indonesia terhadap aset kripto. Ketidakpercayaan ini masih menjadi hambatan besar dalam proses adopsi Bitcoin, terutama disebabkan oleh rendahnya literasi keuangan digital, kekhawatiran terhadap keamanan investasi, serta stigma negatif yang melekat akibat fluktuasi harga dan pemberitaan media yang tidak selalu objektif. Penelitian ini menggunakan pendekatan kualitatif deskriptif yang memungkinkan peneliti memahami secara mendalam persepsi, pengalaman, serta strategi komunikasi yang diterapkan dalam promosi Bitcoin. Teknik pengumpulan data dilakukan melalui wawancara mendalam terhadap beberapa kategori informan, yaitu pengguna aktif Indodax, pengguna baru yang terdorong oleh fear of missing out (FOMO), masyarakat yang masih skeptis terhadap Bitcoin, serta karyawan dari Indodax. Selain itu, peneliti juga melakukan observasi konten media sosial dan edukasi yang disampaikan oleh influencer kripto sebagai bentuk dokumentasi promosi. Data dianalisis menggunakan model interaktif Miles dan Huberman yang meliputi proses reduksi data, penyajian data, serta penarikan kesimpulan secara tematik. Hasil penelitian menunjukkan bahwa strategi promosi yang efektif tidak hanya bergantung pada iklan atau kampanye visual semata, melainkan lebih menekankan pada edukasi berkelanjutan dan peningkatan literasi keuangan masyarakat. Penyampaian informasi yang sederhana, jujur, serta berbasis pada pengalaman nyata pengguna terbukti dapat membangun kepercayaan publik. Pendekatan edukatif yang dilakukan melalui media sosial, video interaktif, webinar, dan kolaborasi dengan influencer terbukti mampu mengubah persepsi negatif menjadi ketertarikan, terutama di kalangan generasi muda. Dengan demikian, edukasi menjadi kunci utama dalam meningkatkan minat dan kepercayaan masyarakat terhadap penggunaan Bitcoin di Indonesia.
Analisis Kinerja Karyawan terhadap Kepuasan dan Kepercayaan Pelanggan dalam Penjualan Motor Bekas di Nico Garage 88 Ni Ketut Arniti; Komang Dio Surya Kusuma
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 9 No. 1 (2026): SCIENTIFIC JOURNAL OF REFLECTION: Economic, Accounting, Management, & Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v9i1.1327

Abstract

This study examines how employee performance influences customer satisfaction and trust in the used motorcycle sales process at Nico Garage 88, Denpasar. The research applies a qualitative descriptive approach with a case study method. Data were collected through in-depth interviews with the owner, employees, and customers, as well as direct observation at the showroom during January to March 2025. The findings reveal that employee performance plays a significant role in shaping customer experiences. Although some employees deliver good service, inconsistencies remain in responsiveness, communication, and professionalism. Customers are generally satisfied with the motorcycle quality and pricing, yet inconsistent service reduces their overall satisfaction. Furthermore, customer trust grows when employees provide transparent, honest, and detailed information about the motorcycles. Conversely, unclear explanations and inattentive attitudes can create doubt. This research emphasizes the need for continuous improvement in employee performance through communication training, professional conduct, and consistent service delivery to strengthen customer satisfaction and trust.
Analisis Difusi Inovasi dan Pengembangan Budaya Kerja pada Hotel Maya Sanur Denpasar Ni Ketut Arniti; I Komang Adi Putra
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 9 No. 1 (2026): SCIENTIFIC JOURNAL OF REFLECTION: Economic, Accounting, Management, & Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v9i1.1328

Abstract

The rapid technological shift in the hospitality industry requires organizations to continuously adapt, particularly in integrating digital services and strengthening work culture. At Maya Sanur Resort & Spa, the diffusion of innovation has progressed unevenly, as a number of employees remain hesitant to adopt new digital systems and rely on manual work routines. This study aims to analyze how innovation is diffused within the organization and how work culture is developed to support these changes. Using a descriptive qualitative approach, data were collected through interviews, observation, and documentation involving managers and employees directly engaged in daily hotel operations. The data were analyzed through the Miles and Huberman model, which includes data reduction, data display, and conclusion drawing. The findings show four main points. First, innovation diffusion occurs through mass communication, interpersonal communication, and the organization’s social system. Second, the work culture emphasizes discipline, openness, cooperation, responsibility, and professionalism, which shape employees’ readiness to accept new practices. Third, the combination of innovation and cultural strengthening creates an adaptive and competitive work environment that enhances service quality and customer satisfaction. Fourth, management support through training, mentoring, and transparent communication plays a central role in accelerating innovation adoption. Overall, the study highlights that a strong work culture is essential to ensure the consistent and sustainable implementation of innovation in hospitality settings.
Co-Authors Andika Maulana Putra Angelistha Pranatha Das Charles Stefan Winata I Dewa Ketut Gede Prabawa I Dewa Ketut Gede Prabawa I Gede Bagus Wiguna Dananjaya I Komang Adi Putra I Made Suidarma I Putu Dharmawan Pradhana I Wayan Joniarta I.G.A.A. Dewi Sucitawati Pinathi Kadek Devi Kalfika Anggria Wardani Kadek Linda Kusnita Komang Dio Surya Kusuma Komang Sri Widiantari Latupeirissa, Jonathan Jacob Paul Ni Kadek Ayu Puspita Dewi Ni Luh Yulyana Dewi Ni Luh Yuni Lestari Ni Nyoman Sunariani Ni Putu Bayu Widhi Antari Ni Putu Nina Eka Lestari Ni Putu Tina Yuli Hantari Ni Wayan Lasmi Nuning Indah Pratiwi Putu Purnama Dewi Putu Suparna putu suparna, putu Rifkiyantoro Sandi Purwanto Wahyu Indra Satria