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All Journal Jurnal Penelitian Pendidikan IPA (JPPIPA) JURNAL TEKNOLOGI DAN ILMU KOMPUTER PRIMA (JUTIKOMP) Jurnal Manajemen Informatika dan Sistem Informasi Jurnal Informatika dan Rekayasa Elektronik Journal of Information Systems and Informatics Jambura Journal of Electrical and Electronics Engineering JISA (Jurnal Informatika dan Sains) Jurnal Abdi Insani Infotek : Jurnal Informatika dan Teknologi Hydrogen: Jurnal Kependidikan Kimia Lumbung Inovasi: Jurnal Pengabdian Kepada Masyarakat Teknik: Jurnal Ilmu Teknik dan Informatika DEVOTE: Jurnal Pengabdian Masyarakat Global ETIK (Jurnal Elektronika Terapan dan Ilmu Komputer) Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat KOPEMAS Bumi: Jurnal Hasil Kegiatan Sosialisasi Pengabdian Kepada Masyarakat JPEMAS: Jurnal Pengabdian Kepada Masyarakat JIMT: Jurnal Informatika, Multimedia dan Teknik Pekayunan
Muhammad Fauzi Zulkarnaen
Unknown Affiliation
Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Physics Public Health Social Sciences Other

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Journal : Journal of Information Systems and Informatics

 1 
Enhancing User Satisfaction and Loyalty in MSMEs: The Role of Accounting Information Systems Imtihan, Khairul; Mardi, Mardi; Tantoni, Ahmad; Bagye, Wire; Zulkarnaen, Muhammad Fauzi
Journal of Information System and Informatics Vol 7 No 1 (2025): March
Publisher : Universitas Bina Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51519/journalisi.v7i1.1044

Abstract

This study examines the impact of Accounting Information System (AIS) attributes on User Satisfaction, Decision-Making, and Loyalty among Micro, Small, and Medium Enterprises (MSMEs). The research evaluates how Content, System Quality, Information Quality, and User Characteristics influence satisfaction and decision-making, ultimately shaping user loyalty. A quantitative approach utilizing Partial Least Squares Structural Equation Modeling (PLS-SEM) was employed to analyze responses from 62 MSME operators in East Lombok, Indonesia. The findings indicate that Content and System Quality significantly enhance User Satisfaction and Decision-Making, which in turn mediate their effects on User Loyalty. Contrary to conventional expectations, Information Quality has a minimal impact, suggesting that MSMEs prioritize system usability and functionality over informational attributes. The study reinforces the critical mediating roles of satisfaction and decision-making, highlighting how system attributes influence behavioral outcomes. In practical terms, AIS should be designed with simplicity, reliability, and relevance to MSME needs, ensuring ease of adoption and operational efficiency. Policymakers are encouraged to promote digital literacy and provide affordable AIS solutions to accelerate adoption among MSMEs. Additionally, the study suggests that future research explore broader cultural and organizational dynamics affecting AIS adoption and employ mixed-method approaches for deeper insights into user behavior.
Integrating SERVQUAL and ECM to Explain E-Wallet Satisfaction and Continuance in Semi-Urban and Rural Indonesia Juli Muslim Ihsan; Khairul Imtihan; Muhammad Fauzi Zulkarnaen
Journal of Information System and Informatics Vol 8 No 1 (2026): February
Publisher : Asosiasi Doktor Sistem Informasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63158/journalisi.v8i1.1458

Abstract

This study aims to analyze user satisfaction and continuance intention toward mobile payment applications in semi-urban and rural Indonesia by integrating the SERVQUAL framework and the Expectation–Confirmation Model (ECM). Although e-wallet adoption has increased rapidly, empirical evidence on post-adoption behavior in non-urban contexts remains limited. This study addresses this gap by examining how service quality, expectation, confirmation, and digital literacy shape satisfaction and continued usage. Using a quantitative survey, data were collected from 212 active DANA users in Central Lombok Regency during December 2025–January 2026 and analyzed using PLS-SEM with SmartPLS. The results show that among the five SERVQUAL dimensions, only empathy has a significant positive effect on user satisfaction. Expectation and confirmation significantly influence satisfaction, whereas perceived usefulness does not directly affect either satisfaction or continuance intention. User satisfaction and digital literacy significantly predict continuance intention, while the moderating effect of digital literacy is not supported. From a practical perspective, these findings indicate that providers should prioritize user assistance, communication, and expectation management rather than interface or technical attributes when serving semi-urban and rural markets. This study demonstrates that expectation fulfillment and relational-based service quality are more decisive for sustaining e-wallet usage than technical features in non-urban settings.
Co-Authors Aang Suvandi Ahmad Tantoni ahmad tarmuzi ojik Aliy Nauval Hanafi Amrillah, Mustakim Amrina Rosada Amrina Rosada, Amrina Anan, Aidil Aris Sudianto Bahtiar, Hariman Baiq Asma Nufida Dahlia Rosma Indah Desimal, Iwan Fadli, Sofiansyah Hasyim Asyari Hulaimi, Muhammad Husnul Hatimah Husnul Hatimah, Husnul Ichwan Purwata Juli Muslim Ihsan Juli Muslim Ihsan Khairul Imtihan Kiki Haerani Lalu Mutawalli linda sari Lulu Luciana Putri Maemun Saleh Mardi Mardi Maulana Ashari Moh Husni Taufik Mohammad Taufan Asri Zaen Muh Nawawi Muh. Fahrorrozi Muhalifi Syaridho Muhamad Iqbal Isnaini Muhamad Rodi Nasrullah Nasrullah Nur, Amri Muliawan Nurwahidah NURWAHIDAH NURWAHIDAH ojik, ahmad tarmuzi Pahriah, Pahriah Putra, Lalu Herjayadi Rahman Ahyar Rosidi Ramadhan, Muhamad Iqbal Firmansyah Saeful Hamdi Sofiansyah Fadli Surminah Surminah Suryati Suryati Tantoni, Ahmad Tsurayya Azizah Wafiah Murniati Wahyu Hadi Wire Bagya Wire Bagye Wire Bagye Yeni Puspita