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All Journal Jurnal Teknologi SITEKIN: Jurnal Sains, Teknologi dan Industri Journal of Development Research JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING Jurnal Teknik Industri : Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri Jurnal Teknovasi : Jurnal Teknik dan Inovasi Mesin Otomotif, Komputer, Industri dan Elektronika INTECOMS: Journal of Information Technology and Computer Science Jurnal Serambi Engineering Jurnal Manajerial Matrik : Jurnal Manajemen dan Teknik Industri Produksi JATI EMAS (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat) Kontribusia : Research Dissemination for Community Development SIGMA TEKNIKA INNOVATION RESEARCH JOURNAL Teknika Sains : Jurnal Ilmu Teknik JUSTI (Jurnal Sistem dan Teknik Industri)
Efta Dhartikasari Priyana
Universitas Muhammadiyah Gresik
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Mechanical Engineering Public Health Social Sciences Transportation Other

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Analisis Kepuasan Pelanggan PT. Era Energi Krazu Nusantara dengan Metode Service Quality dan Importance Performance Analysis Andre Viola; Moh Jufriyanto; Efta Dhartikasari Priyana
Jurnal Teknologi Vol 16 No 1 (2023): Jurnal Teknologi
Publisher : Jurnal Teknologi, Fakultas Teknologi Industri, Institut Sains & Teknologi AKPRIND Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34151/jurtek.v16i1.4328

Abstract

Quality of service as one of the efforts of PT. Era Krazu Energi Nusantara to continuously improve the quality of all processes, services and products produced. Based on the results of interviews with customers, complaints related to service quality and customer satisfaction are influenced by several factors, apart from product quality and price, the most important of which are service quality and personal factors that annoy individual customers. The results of the study using the Service Quality and Importance Performance Analysis methods, on the quality of service, it is known that there are several attributes indicating that the current quality of service is still not as expected by customers. Based on the calculation of Gap 5 from the service quality questionnaire, the highest results were obtained and had an effect on service quality, namely attribute X4 with a gap value of -0.33823, which is a strategic location attribute. Based on Importance Performance Analysis, the highest value is obtained from the attribute value in quadrant I at X7 (Employees' willingness to handle complaints quickly), and X11 (Employees are honest with consumers).
ANALISIS RESIKO KECELAKAAN KERJA DI BENGKEL PT. XYZ DENGAN METODE FAILURE MODE AND EFFECT ANALYSIS Bagas Imawan; Efta Dhartikasari Priyana; Yanuar Pandu Nugroho
SIGMA TEKNIKA Vol 6, No 1 (2023): SIGMATEKNIKA, VOL. 6, N0. 1, JUNI 2023
Publisher : Fakultas Teknik, Universitas Riau Kepulauan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33373/sigmateknika.v6i1.5087

Abstract

PT. XYZ merupakan perusahaan dengan berfokus pada sektor jasa transportasi pengangkutan barang dengan pendirian di Surabaya. Melalui terjadinya peningkatan permintaan pelanggan pada jasa pengankutan barang. Dalam observasi awal yang dilaksanakan peneliti ada sejumlah kecelakaan kerja yang dialami pekerja saat proses kerja berlangsung dimana penyebab dari kecelakaan kerja itu dikarenakan atas lingkungan, mesin, manusia, metode, beserta material dengan tidak baik atau tidak layak digunakan. Penelitian ini bertujuan untuk mengetahui identifikasi risiko kecelakaan kerja yang bisa mempengaruhi pekerja di PT. XYZ. Penelitian ini juga menggabungkan dua metode yakni metode Failure Mode and Effect Analysis (FMEA) beserta diagram Fishbone. Hasil dari penelitian ini memiliki 7 kegagalan berisiko dari 11 kejadian dalam perusahaan PT. XYZ, dengan hasil tertinggi perhitungan RPN (risk priority number) sebesar 71,94 persen dengan faktor kegagalan perbaikan piston truk dengan risiko tangan mengalami terjepit dengan penyebab tidak memakai alat pelindung ketika melakukan perbaikan piston dengan solusi Perhatikan posisi jari, tangan maupun bagian tubuh lainnyadiantara objek apa saja.
Application of the Six Sigma Method to Minimize Leaking in Pillow Pack Cooking Oil Packaging at PT. ABC Alifiansyah Rizaldy Satya Putra; Moh. Jufriyanto; Efta Dhartikasari Priyana
JATI EMAS (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat) Vol 7 No 2 (2023): Jati Emas (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat)
Publisher : Dewan Pimpinan Daerah (DPD) Perkumpulan Dosen Indonesia Semesta (DIS) Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36339/je.v7i2.765

Abstract

PT. ABC is a company that has a cooking oil production business. In order to remain competitive with similar companies, the quality of the product must be maintained and improved. One of the problems of PT. ABC is the existence of leakage in the pillow pack packaging. The Six Sigma method can be used to identify the triggers for the leaking. This community service activity provides suggestions for improving the pillow pack cooking oil packaging process so that the amount of leaking can be reduced. Proposals are prepared by identifying the packaging process with reference to the Six Sigma method assisted by several statistical tools (check sheets, stratification, Pareto diagrams as well as fishbone diagrams). It was found that the highest leakage occurred on the horizontal side of the pillow pack (55%). On the basis of these findings, the proposed improvements lead to making a machine repair schedule at certain hours and then carrying out maintenance on the filling machine.
Analisis Potensi Bahaya Menerapkan metode JSA dan HIRARC Pada Departemen Civil dan Electrical PT. ABC Muhammad Ahnaf Faiq Hibatullah; Efta Dhartikasari Priyana; Akhmad Wasiur Rizqi
INTECOMS: Journal of Information Technology and Computer Science Vol 7 No 3 (2024): INTECOMS: Journal of Information Technology and Computer Science
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/intecoms.v7i3.10570

Abstract

PT. ABC bergerak di bidang pelayanan jasa kontruksi pada departemen civil dan elektrikal yang menangani pekerjaan pembongkaran resting sheed. Penelitian ini bertujuan dalam mengindertifikasi adanya bahaya, evaluasi risiko dan pengendalian risiko pada bidang pelayanan jasa kontruksi. Adapun metode dalam melaksanakan identifikasi, evaluasi dan pengendalian risiko dalam kegiatan tersebut mengunakan metode Job Safety Analisis (JSA) pendekatan HIRARC sesuai dengan standart K3 yang berlaku. Hasil dari penelitian ini diketahui 8 potensi bahaya dari 7 aktivitas yang dilaksanakan pada pekerjaan pembongkaran resting sheed, adapun 2 aktivitas yang dikategorikan rendah, 4 kemugkinan terjadi bahaya dikelompokkan pada tingkat risiko tinggi dan 2 potensi bahaya dikategorikan dalam tingkat risiko extreme. Pengendalian risiko diharap dapat mencegah kecelakaan kerja dengan membuat lingkungan kerja aman serta mengurangi keadaan tidak aman (unsafe condition) dan perilaku tidak aman (unsafe action).
Analisis Kualitas Hasil Produksi Kawat Baja Single Wire di PT. XYZ dengan Menggunakan Metode FMEA Arnanda Ahmad Ar Ridlo; Efta Dhartikasari Priyana; Yanuar Pandu Negoro
Jurnal Serambi Engineering Vol 8, No 2 (2023): April 2023
Publisher : Fakultas Teknik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/jse.v8i2.6028

Abstract

PT XYZ is a steel wire specialist company engaged in manufacturing. PT. XYZ also makes quality the company's quality so that it will have a competitive advantage against competitors in the world market, because not all companies are able to make quality a superior strategy to compete. Therefore, companies are required to produce products with good quality. But in reality, the production field experienced various problems during the work process which resulted in defective products in the production process which were not good and raised question marks. This study aims to use the FMEA (Failure Mode and Effect Analysis) method in order to reduce product defects. In this study, an assessment was carried out with the calculation results in the form of an RPN (Risk Priority Number) value by filling out a questionnaire. In this method there are several tools used to help solve problems, namely pareto charts, fishbone diagrams,and flowcharts. In order to obtain data acquisition of 13 indicators of product defects at PT XYZ. The results showed that the highest risk of defects in corrugated wire products was loose roll bolts with an RPN value of 240, over diameters were deformed/rough dies with an RPN value of 336, and scratched wire was deformed/rough dies with an RPN value of 392.
Analisis Tingkat Kepuasan Pelanggan Dengan Pendekatan Service Quality Dan Improvement Gap Analysis Pada Kouna Kafe Mohammad Rifki Imansyah; Elly Ismiyah; Efta Dhartikasari
Jurnal Serambi Engineering Vol 8, No 1 (2023): Januari 2023
Publisher : Fakultas Teknik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/jse.v8i1.5037

Abstract

Saat ini perkembangan usaha kuliner khususnya dibidang kafe semakin pesat setiap tahunnya. Perkembangan kafe yang pesat ini didasari sebab adanya perubahan sikap masyarakat. Kafe dengan konsep modern merupakan salah satu usaha yang sedang berkembang pesat saai ini dengan menjual berbagai jenis kopi yang diminati berbagai konsumen. Kouna coffee Shop ialah salah satu kafe yang menyediakan aneka macam minuman kopi dan camilan, baik original maupun kombinasi minuman lain. Seiring dengan berjalannya waktu, coffee shop banyak bermunculan dengan konsep yang berbeda-beda. Tentu menjadi persaingan semakin tinggi dalam keberlangsungan usaha. Untuk itu dibutuhkan suatu desain peningkatan kepuasan pelanggan dengan pendekatan metode service quality dan Improvement Gap Analysis di Kouna Kafe. Hasil penelitian menunjukan bahwa semua atribut yang berjumlah 30 pernyataan memiliki nilai gap negatif yang berarti terdapat kesenjangan antaa tingkat keinginan pelanggan dengan tingkat kepuasannya. Melalui metode Improvement Gap Analysis diketahui Kouna kafe memilik dua atribut  dengan kategori critical to improvement yaitu kesungguhan karyawan dalam mengutamakan kepentingan konsumen dan kemudahan mendapatkan informasi kafe melalui media sosial. Solusi yang dapat dilakukan oleh Kouna kafe yaitu melakukan training rutin terkait pelayanan konsumen sehingga karyawan lebih paham dan loyal dalam melayani pelanggan dan sebaiknya Kouna kafe aktif dalam berbagai macam sosial media.
Integration of The Lean Six Sigma Model in The Distribution of Goods to Minimize Delivery Delays at PT. AMA Arman Maulana Akbar; Efta Dhartikasari Priyana; Yanuar Pandu Negoro
Journal of Development Research Vol. 7 No. 2 (2023): Volume 7, Number 2, November 2023
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Nahdlatul Ulama Blitar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28926/jdr.v7i2.346

Abstract

PT. AMA is a company operating in the goods distribution industry (cement-non-cement). A problem that is the focus of research at PT. AMA is a delay in delivery by the company's fleet. In this research, the method used is the integration of the Lean Six Sigma model which combines the philosophy of waste reduction from Lean and the high-level quality control approach from Six Sigma where with the help of research using Visual Stream Mapping to visualize the company's operational processes to identify in more depth the root of the problems that cause there is a delay in the delivery of goods. Which results in a total lead time of 770 minutes and value-added time of 420 minutes with an error rate of 22% and a Six Sigma value of 2.29. Proposed improvements to the new goods distribution operational system using the 5W-1H method analysis. The results of the research that has been carried out show that the integration of the Lean Six Sigma model significantly reduces waste, optimizes a distribution process and increases on-time delivery.
Co-Authors Abdurrahman Faris Indriya Himawan Achmad Agung Wahyudi Akhmad Wasiur Rizqi Aldi Wicaksono Alifiansyah Rizaldy Satya Putra Andre Viola Arman Maulana Akbar Arnanda Ahmad Ar Ridlo Bagas Imawan Dimas Prasetiyo Dwi Agus Efvandi Dzakiyah Widyaningrum Eko Budi Leksono Elly Ismiyah Elly Ismiyah Farid Zulianto Hidayat Hidayat Makhrudy, Khoirul Aman Mochamad Hanif Burhanudin Mochammad Nuruddin Moh. Dian Kurniawan Moh. Jufriyanto Mohamad Hazeem bin Mohmad Sidik Mohammad Rifki Imansyah Muhammad Ahnaf Faiq Hibatullah Muhammad Dafa Pratama Rahman Muhammad Dian Kurniawan Muhammad Enggar Wijaya Muhammad Machrus Ali Muhammad Nurul Fatach Muhammad Zainuddin Fathoni mulyasari, Wisda Novita Lisdawanti Pregiwati Pusporini Reza Izzazulqaq Rizki Irvan Nudin Said Salim Dahdah Yanuar Pandu Negoro Yanuar Pandu Nugroho