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All Journal SITEKIN: Jurnal Sains, Teknologi dan Industri JURNAL PASTI (PENELITIAN DAN APLIKASI SISTEM DAN TEKNIK INDUSTRI) OPERATION EXCELLENCE: Journal of Applied Industrial Engineering Journal of Development Research Jurnal Teknik Industri : Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri INTECOMS: Journal of Information Technology and Computer Science BIOEDUSAINS: Jurnal Pendidikan Biologi dan Sains Jurnal Serambi Engineering RADIAL: JuRnal PerADaban SaIns RekAyasan dan TeknoLogi Jurnal Optimalisasi Matrik : Jurnal Manajemen dan Teknik Industri Produksi JATI EMAS (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat) G-Tech : Jurnal Teknologi Terapan Jurnal Teknik Industri Terintegrasi (JUTIN) Jurnal Surya Teknika Advance Sustainable Science, Engineering and Technology (ASSET) DedikasiMU: Journal of Community Service JUSTI (Jurnal Sistem dan Teknik Industri) Jurnal Teknologi dan Manajemen Industri Terapan Journal Industrial Engineering and Management (JUST-ME) JGEN : Jurnal Pengabdian Kepada Masyarakat JUKEMAS : Jurnal Pengabdian Kepada Masyarakat RADIAL: Jurnal Peradaban Sains, Rekayasa dan Teknologi
Yanuar Pandu Negoro
Universitas Muhammadiyah Gresik
Religion Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Public Health Social Sciences Transportation Other

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Journal : JATI EMAS (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat)

 1 
Sosialisasi Pengendalian Kualitas Pelayanan Guna Meningkatkan Kepuasan Pelanggan Pada UD. Putra Azzam Service Rizqy Cahya Putra Fil Akbar; Moh. Jufriyanto; Yanuar Pandu Negoro
JATI EMAS (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat) Vol 6 No 2 (2022): Jati Emas (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat)
Publisher : Dewan Pimpinan Daerah (DPD) Perkumpulan Dosen Indonesia Semesta (DIS) Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36339/je.v6i2.605

Abstract

Business competition is everywhere. Not only in production, but also in service. UD. Putra Azzam Service is a company engaged in computer service and installation. Partners always strive to provide the best service that their customers want and try to improve their competitiveness. From observations through a survey of partner owners, it was found that there were several customer complaints related to damage to goods after purchase or other problems that arose after service. The effect is a decrease in customers in February – April 2021. Servqual and Quality Function Deployment (QFD) methods can be used to find ways to improve service to partners. This community service activity is intended for that. Activities are carried out by observing the service process, obtaining customer complaint data and analyzing the results to determine recommendations for corrective actions. These recommendations are conveyed to partners in dissemination activities. Partners welcome the suggestions given.
Penerapan Metode FMEA (Failure Mode and Effect Analysis) Pada UD. Lajamin Untuk Memperbaiki Kualitas Produk Tas Muhammad Zahidil Mukhtar; Moh. Jufriyanto; Yanuar Pandu Negoro
JATI EMAS (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat) Vol 6 No 2 (2022): Jati Emas (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat)
Publisher : Dewan Pimpinan Daerah (DPD) Perkumpulan Dosen Indonesia Semesta (DIS) Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36339/je.v6i2.604

Abstract

UD. Lajamin is a trading business engaged in the bag production manufacturing industry. So far, the resulting bag products often experience defects that exceed the company's standards. To improve product quality, it is necessary to apply the FMEA method with the stage of identifying the type of defect, the cause of the problem and the consequence of the defect. Based on the FMEA method, defects with the highest RPN (Risk Priority Number) value that must be repaired such as untidy stitches, torn defects, accessories defects. This is used as the basis for making proposals to partners in community service activities to improve product quality and reduce product defects. Proposed improvements are socialized to partner business owners so that they can be well understood and accepted.
Co-Authors Achmad Dani Syahfudin Achmad Firdaus FIrmansyah Adi Lesmana, Nurma Yogi Ahmad Azharuddin Akhmad Ghozali Fitrah Ikhsan Akhmad Wasiur Risqi Akhmad Wasiur Rizqi Alfath, Ramadhan Muhammad Alwan, Mohammad Rizki I’zaz Amrozi, Syaiful Ananda, Chika Fena Andi Rahmad Rahim Arman Maulana Akbar Arnanda Ahmad Ar Ridlo Aulia, Nanda Wahyu Dahda, Said Salim Deny Andesta Dzakiyah Widyaningrum Efta Dhartikasari Priyana Elly Ismiyah Ernawati Ernawati Evie Talia Nurrohmah Farid Zulianto Fernandi, Muhammad Ramadhan Fikri, M. Afdholul Firmansyah, Muhammad Machfud Fitrah Fitria Dama Yanti Fladisha Aminatus Sholikah Gimnastiyar, Abdulla Hajar Farodisah Hardiyanti, Mega Rahayu Hekmah, Lailatul Hidayat Hidayat Hidayat Hidayat Hidayat Hidayat, Mohammad Wahyu Hisyam Aziz Aditya Imam Wahyu Ramadhan M.Ridhwan Nuruddi Caesareno Aironic Manzilatul Firdaus Miskiyah, Roihatus Moch. Nuruddin Mochamad Mauludin Rizki Moh. Jufriyanto Mohammad Dian Kurniawan Mohammad Syihabuddin Alja’far Muhammad Echang Komarudin Muhammad Fahmi Adityah Muhammad Firman Afandi Muhammad Ramadhan Fernandi Muhammad Taufiqurrahman, Muhammad Muhammad Zahidil Mukhtar Mursyid, Agil Thoriq Muslimah, Tsaqofi Bintang Nina Aini Mahbubah Nurmawati, Lilik Octavia Vanessa Wiyose Parianti Parianti Pratama, Muhammad Rengga Arya Pratama, Muhammad Rizky Yoga Purwanto Purwanto Putri, Zachwa Sabitha Rizky Arifin Riris Dia Mariati Risqi, Akhmad Wasiur Rizqy Cahya Putra Fil Akbar Said Salim Dahdah Sakti, Salas Maulidan Rahma Salwatul Aisy Sari, Jihan Faustina Sukaris Suwanto, M Syachputra, Arizal Rizki Tajri, Tajri Wahyudi, Avif Mas Walid, Moh. Abi Mas Yadani, Dhidu Usrin Zulkarnain, Muhammad Zulfikar