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All Journal Riset Akuntansi dan Keuangan Indonesia Jurnal Akuntansi Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan J-MAS (Jurnal Manajemen dan Sains) Jurnal MEBIS (Manajemen dan Bisnis) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah International Journal of Educational Review, Law And Social Sciences (IJERLAS) Behavioral Accounting Journal Formosa Journal of Multidisciplinary Research (FJMR) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) International Journal of Economics and Management Research Economics and Business Journal International Journal of Management Research and Economics International Journal of Economics, Commerce, and Management International Journal of Economics and Management Sciences International Journal of Economics, Management and Accounting International Journal Business, Management and Innovation Review International Journal of Economics and Management Research
Sri Trisnaningsih
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Religion Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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The Role of Mobile Service in Improving the Effectiveness of Property Tax Collection in Pakal Subdistrict, Surabaya Afiyah Afiyah; Sri Trisnaningsih
International Journal of Economics, Management and Accounting Vol. 3 No. 2 (2026): International Journal of Economics, Management and Accounting
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ijema.v3i2.1234

Abstract

This study explains how mobile services improve the effectiveness of Property Tax (PBB) collection in Pakal Subdistrict, Surabaya. Mobile services are a public service innovation from the Regional Revenue Agency (Bapenda) of Surabaya. The mobile service aims to reach taxpayers who face transportation difficulties. It allows taxpayers to access service offices without having to travel long distances. This study employs a qualitative descriptive method. Field observations were conducted directly during an internship. The study also reviewed official documents and literature on regional taxation. Based on the research, the mobile service facilitates access for taxpayers in Pakal Subdistrict. The distance of Pakal Subdistrict from the city center poses a challenge in paying property tax. The mobile service reduces this challenge. The mobile service also improves taxpayer compliance. This occurs because field officers approach taxpayers directly. This study concludes that the mobile service is important as an effective alternative for tax payment. This service increases Surabaya City’s PBB revenue and improves the relationship between the local government and the community. Moving forward, additional human resources are needed. Expanding the operational schedule is also necessary so that this service provides maximum benefits.
Co-Authors Adinda Priski Dhea Asiyanti Adinda Puspita Sari Afiyah Afiyah Agustina, Rachma Alifiah Wulansari Mustofa Andriana Dwi Rahayu Aulia Gandini Aurelia Selvira Oliviani Cholifatul Rochmah Danty Aulia Rachmawati Debora Rachelina Putri Anthony Desi Wulandari Devi Pertiwi Ananda Putri Devi Savira S Devina Setya Vanessa Dhanang Yan Minarhadi Eka Mayasari Ervinda Dwi Fajar Syaiful Akbar Farida Maria Dewi Fitri Dwi Jayanti Fitri Nur Rilah Grana Koeswardani Hendra Andriyana Herlinda Nia Audina Hero Priono Hikmatul Hasanah HUSNUL KHOTIMAH Icha Dwi Sabrina Ilvia Azhari Salsabila Irma Novita Sari Islakhatul Fauziyah Kamelia, Nila Kartika Retnaningrum Kirani Salsabila Larasati Pingkan Larasati Pingkan C.H Lina Rosyidah Mochammad David Hardiansyah Mufidatur Rohmah MUSLIMIN Nanda Putri Widianti Nasywa Salsabiila Natalia Dwi Wulandari Nathalie Suharto Nurul Fitria R Muhammad Agung Nugraha R. Rifqi Izzhulhaq Raci Pitaloka Rahma Dwi Fitriana Rahmadani Sandrigus Shanon Ratna Dwi Budi Rahmawati Reza Syafhira Rheza Ernowo Wicaksono Saiful Anwar Santi Prameswari Setyo Estiningrum Siti Alya Noviani Sulaiman, Nur Islamiati Syamsiyatur Robi’ah Tony Agusta Trias Rachma Putri WAHYUNI SUSILOWATI