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Lathifah Hanim
Faculty Of Law, Universitas Islam Sultan Agung (UNISSULA) Semarang
Religion Arts Humanities Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences Other

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Journal : International Journal of Law Society Services

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PROCEDURE FOR RESOLVING CONSUMER DISPUTES THROUGH CONSUMER DISPUTE SETTLEMENT AGENCY (BPSK) Maryanto Maryanto; Lathifah Hanim; Dini Amalia Fitri
International Journal of Law Society Services Vol 1, No 2 (2021): International Journal of Law Society Services
Publisher : LAW FACULTY UNISSULA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (409.456 KB) | DOI: 10.26532/ijlss.v1i2.17822

Abstract

The establishment of the Consumer Dispute Settlement Agency (here and after, we will use the acronym BPSK) is to protect consumers and entrepreneurs by designing a Consumer Protection system that contains legal certainty and transparency. The purpose of this study was to determine the procedure for resolving consumer disputes through BPSK. This research uses doctrinal and non-doctrinal approaches. The result of the research is that the procedure for resolving consumer disputes carried out by BPSK is through 2 (two) processes or paths that must be passed if consumers want to resolve consumer disputes with business actors, namely: Dispute Resolution outside the court, namely the process of making a complaint or claim for losses carried out by business actors to BPSK or Non-Governmental Consumer Protection Agency (LPKSM). From these complaints, BPSK is obliged to issue a decision no later than 21 (twenty-one) working days after the claim is received and Dispute Settlement Through the court, namely the process Consumers who feel aggrieved report to the authorities, namely to the police for follow-up as in the dispute resolution process in court. There are 3 (three) ways to settle consumer disputes, namely conciliation, arbitration, and mediation.
Co-Authors Abdul Syukur Aditya Rahma Wicaksono Adityo Putro Prakoso Ahmad Iksan Ahmad Ramadan Akhmad Khisni Akril Setiawan Amin Purnawan Anandayu Noor Anggiarini Anggrin Gayuh Praptiwi Anis Mashdurohatun Anita Afrelia Arafah, Arina Manasikana Arif Bahtiar Jefry Azhar Muzakir Azza Baharuddin, Alief Beni Aji Chatarina Umbul Wahyuni Demi Hadiantoro Devi Nindy Lestari Dewi, Rurin Mariyasi Dian Melina Didit Wardio Dini Amalia Fitri Djunaedi Djunaedi Dwi Fahri Hidayatullah Dwi Wahyono Dwijayanto, Kurniawan Yoganing Ely Cahyawati Erina Permatasari Fertin Fertin Fransiskus Saverius Nurdin, Fransiskus Saverius Gigih Bella Wicaksono Kenedy Gunarto Gunarto Gunarto Gunarto Gunarto Gunarto Gunarto H.Djunaedi H.Djunaedi H.Dwi Wahyono Halim Ady Kurniawan Hanif Dzaki Hartini Hartini Indah Rachmawati Indra Narotama Jawade Hafidz KERI SANTOSA Krisna Rendi Awalludin Kustiawan, M. Sjaiful Lia Malini Sari Lila Kurniawati Khisni Lutfia Syalwa Rufaida Mahali, M. Ubab Sohibul Mangirim Limbong Marcelelyan, Angelique Maryanto Maryanto Maryanto Maryanto Maryanto Maryanto Maryanto Maryanto Maryanto Maryanto Moch. Adimas P Mochammad Yefrie Dwi Oga Mohammad Shofii Noorman Noorman MS Noorman MS Noorman, MS MS. Noorman MS. Noorman MS. Noorman Muhammad Hakiki Dharmawan Muhammad Zaky Mushaffa Muhammad Zulfa Munsharif Abdul Chalim Munsharif Abdul Chalim Munsharif Abdul Chalim Ngadino Ngadino Noor Rachmawati Noorman, Mohammad Shofii Noorman Nurcahyo Pratomo Widodo Peni Rinda Listyowati Pratis Widyalestari Priyo Utomo Purba, Ruth Cheline Eglesya Rahmanto, Ihsanat Fadhil Rifki Ardhianto Rinda Listyawati, Peni Ristanto, Sandy Chesar Ristikowati, Mei Rizki Adi Pinandito Rya Rizqi Amalia Saifuddin Saifuddin Semiyanto Semiyanto Septian Nanang Pangestu Seri Suharsa Siti Anggraini Siti Ummu Adillah Soegianto Soegianto Solikun Ni'am Subekhan Subekhan Sudiyo . Sukarmi Sukarmi Sulistyani, Ratu Vidi Tatik Arjiati Taufan, Taufan Tegar Kurnia Priambudi Vinorika Padmadayani Wahyu Sriyono Widhi Handoko Yalala, Nuranu Yanto Risdianto Yensih Yensih Yuhana, Shaza Refa Yuliana Zamrotul Khusna Yuniarto Prasetyo Aji