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All Journal Jurnal El-Riyasah : Jurnal Kepemimpinan dan Administrasi Jurnal SOLMA International Journal of Business and Information Technology Jurnal Penelitian Ilmu Pendidikan Indonesia JAWI : Journal of Ahkam Wa Iqtishad InJEBA : International Journal of Economics, Business and Accounting Jurnal Rumpun Ilmu Ekonomi
Rachmad, Ferizal
Universitas Islam Negeri Sultan Syarif Kasim Riau
Religion Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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PROSES INOVASI KURIKULUM DAN PEMBELAJARAN Rachmad, Ferizal; Mansur, Amril; Bakar, Abu
Jurnal Penelitian Ilmu Pendidikan Indonesia Vol. 1 No. 2 (2022): Volume 1 No 2
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (290.272 KB) | DOI: 10.31004/jpion.v1i2.85

Abstract

The purpose of this study is to describe the process of curriculum innovation and learning. This study uses the method of literature review. The results of the study show that the innovation process is absolutely necessary for various levels of education. In the implementation of innovation requires diffusion and dissemination. The existence of globalization, developments in science and technology, problems that develop in society and needs in the business world as well as the world of work and industry must be answered by the world of education. This is also the basis for the S1 Management Study Program FEIS UIN SUSKA Riau to quickly respond to developments in the national and global economy by innovating the curriculum.
UPAYA GURU DALAM PEMBENTUKAN KEPRIBADIAN ISLAM PADA SISWA SEKOLAH DASAR ISLAM TERPADU IBNU ABBAS PEKANBARU Rachmad, Ferizal; Hitami, Munzir; Yusuf, Kadar M
Jurnal Penelitian Ilmu Pendidikan Indonesia Vol. 1 No. 2 (2022): Volume 1 No 2
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat, Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (228.441 KB) | DOI: 10.31004/jpion.v1i2.86

Abstract

The purpose of this study was to determine the teacher's efforts in forming Islamic personality in SDIT Ibnu Abbas Pekanbaru students. This study used a descriptive method with data collection by observation and interviews. The results of this study are the teacher's efforts in forming Islamic personality in SDIT Ibnu Abbas Pekanbaru students covering several aspects including teaching about the personality of Rabbani, Malaki, Qurani, Rasuli, Yawm Akhiri, Taqdiri, Syahadatain, Mushalli, Sha'im, Muzakki, Hajji, behavior gratitude, patience, resignation, forgiveness, mutual respect, compassion and courtesy. The effort made is to provide an explanation to students in the learning process regarding the importance of the personality of a believer, Muslim and muhsin. The teacher also gives examples and encourages students to emulate good qualities in accordance with the explanation of the personality material of believers, Muslims and muhsins and applies them in everyday life both in the school environment and in the community environment.
The Influence of Service Quality and Customer Experience on Customer Loyalty with Customer Satisfaction as an Intervening Variable: A Study of IndiHome Users in the Community of Pandau Jaya Village Rachmad, Ferizal; Dermawan, Eryanda
International Journal of Business and Information Technology Vol. 6 No. 1 (2025): June
Publisher : LPPM STMIK Dharmapala Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47927/ijobit.v6i1.1142

Abstract

IndiHome is an integrated digital service that provides fiber-optic internet, landline telephone, and IPTV. Since July 1, 2023, it has been integrated into Telkomsel under the Fixed Mobile Convergence (FMC) strategy. This study aims to analyze the influence of Service Quality and Customer Experience on Customer Loyalty, with Customer Satisfaction serving as a mediating variable, among IndiHome users in Pandau Jaya Village, Siak Hulu District, Kampar Regency. Employing a quantitative approach and utilizing SmartPLS 3.3.3 for data analysis, the findings indicate that both Service Quality and Customer Experience have a significant positive effect on Customer Satisfaction. Furthermore, Customer Satisfaction significantly affects Customer Loyalty. However, the direct effects of Service Quality and Customer Experience on Customer Loyalty are not statistically significant. The results suggest that both independent variables exert significant indirect effects on loyalty through satisfaction. The model accounts for 86.9% of the variance in Customer Satisfaction and 55.4% of the variance in Customer Loyalty
Analisis Service Quality (ServQual) pada AMIK Mahaputra Riau Rachmad, Ferizal
Jurnal Rumpun Ilmu Ekonomi Vol. 2 No. 1 (2024): JRIE (MARET)
Publisher : Basecamp Economics PubMed

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.10822005

Abstract

The purpose of this research is to determine the factors that influence service quality and to find out what factors most dominantly influence service quality at AMIK Mahaputra Riau. The sample for this research used the census method, namely the entire number of AMIK Mahaputra Riau students in 2020, namely 180 students Simultaneously, the Reliability, Tangible, Assurance, Emphaty and Responsiveness factors influence the service quality of AMIK Mahaputra Riau. This conclusion is supported by the truth from the analysis results which prove that f-count = 48.365> f-table = 2.32. Apart from that, the Reliability, Tangible, Assurance, Emphaty, Responsiveness factors are able to explain AMIK Mahaputra Riau's service quality of 72.7%, this can be seen of the terminated coefficient value R2 = 72.7% the remaining 27.3% is explained by factors other than Reliability, Tangible, Assurance, Empathy, Responsiveness. Of all the independent variables studied, it turns out that the variable that has the most dominant influence on service quality at AMIK Mahaputra Riau is the Tangible variable. This conclusion was proven to be correct based on the results of statistical analysis using the t-test where t-count = 10.787> t-table = 1.989 with a significance of 0.000.
Digitalisasi Administrasi Pemerintahan Desa: Upaya Meningkatkan Pelayanan Publik di Desa Sungai Pinang Alkadafi, Muammar; Rachmad, Ferizal; April, Muhammad
Jurnal SOLMA Vol. 14 No. 3 (2025)
Publisher : Universitas Muhammadiyah Prof. DR. Hamka (UHAMKA Press)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22236/solma.v14i3.19881

Abstract

Background: The high expectations of the community in Sungai Pinang Village for digital-based administrative services highlight the need for a transformation in the working system of village officials towards more modern and efficient service delivery. This community engagement programme aims to shift the village administrative service system from manual to digital through the implementation of a village public service application. Method: The programme applied the Participatory Rural Appraisal (PRA) method with a participatory planning approach involving local stakeholders. The stages consisted of observation, interviews, and pre-tests to identify the needs and readiness of village officials, followed by training on both manual and digital administrative systems in collaboration with PT Digital Desa Indonesia. Results: The activities demonstrated a significant improvement in the knowledge and skills of village officials, alongside a shift in working practices towards digitalisation. The implementation of the digital village application had a positive impact on the efficiency, effectiveness, and quality of administrative services, while also enhancing transparency and public satisfaction. Conclusion: This programme successfully encouraged the transformation of village administrative services through participatory approaches, training, and technical assistance. It strengthened the capacity of village officials and fostered governance that is modern, adaptive, participatory, and data-driven.
Co-Authors Abu Bakar Amril Mansur April, Muhammad Azahra, Desti Putri Dermawan, Eryanda Diamanda, Asyiffa Hitami, Munzir Mardatilla, Mardatilla Muammar Alkadafi Ramadhani, Nurvadea Rambe, Yasmini Harjani Ulin Nuha, Ulin Yusuf, Kadar M