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All Journal Jurnal Kompetitif Jurnal Akuntansi, Manajemen Dan Ekonomi Islam (JAM-EKIS) International Journal of Management and Business Economics Equivalent : Journal of Economic, Accounting and Management Bersama : Jurnal Pengabdian Masyarakat Jurnal EKOBIS (Kajian Ekonomi dan Bisnis) Jurnal Integritas Serasan Sekundang
Frecilia Nanda Melvani
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

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Journal : Jurnal Kompetitif

 1 
PENGARUH KUALITAS PELAYANAN JASA TERHADAP KEPUASAN NASABAH PT. WAHANA OTTOMITRA MULTIARTHA FINANCE PALEMBANG Frecilia Nanda Melvani
JURNAL KOMPETITIF Vol 9, No 1: Edisi Januari-Juni 2020
Publisher : Fakultas Ekonomi Universitas Tridinanti Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52333/kompetitif.v9i1.630

Abstract

The research of this study is motivated by the increasingly intense competition in the business world.  This competition requires business people to be able to maximize the performance of their companies in order to compete in the market.  In companies engaged in services oriented to customer satisfaction, PT.  Wahana Ottomitra Multiartha Finance must always pay attention to communication by establishing excellent service activities that cause customer satisfaction.The purpose of this study is to determine how much physical evidence, reliability, responsiveness, assurance, and empathy affect customer satisfaction PT.  Wahana Ottomitra Multiartha Finance Palembang. The results of this study are partial physical evidence of a positive and significant effect on customer satisfaction PT.  Wahana Ottomitra Multiartha Finance Palembang of 3.2%, reliability partially has a positive and significant effect on customer satisfaction of PT.  Wahana Ottomitra Multiartha Finance Palembang of 26.4%, responsiveness partially positive and significant effect on customer satisfaction of PT.  Wahana Ottomitra Multiartha Finance Palembang by 10.6%, the partial guarantee has a positive and significant effect on customer satisfaction of PT.  Wahana Ottomitra Multiartha Finance Palembang by 15.1%, empathy is partially positive and significant effect on customer satisfaction of PT.  Wahana Ottomitra Multiartha Finance Palembang by 11.9%, as well as physical evidence, reliability, responsiveness, assurance, and empathy simultaneously have a significant effect on customer satisfaction PT.  Wahana Ottomitra Multiartha Finance Palembang of 67.2%. Keywords: Service Quality, Customer Satisfaction.
PENGARUH KUALITAS SUMBER DAYA MANUSIA, KOMUNIKASI, KOMITMEN ORGANISASI, MOTIVASI KERJA, DAN KOMPENSASI TERHADAP KINERJA PEGAWAI NEGERI SIPIL DI LINGKUNGAN PEMERINTAH PROVINSI SUMATERA SELATAN Frecilia Nanda Melvani
JURNAL KOMPETITIF Vol 5, No 2: Edisi Juli-Desember 2016
Publisher : Fakultas Ekonomi Universitas Tridinanti Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52333/kompetitif.v5i2.615

Abstract

This study aims to determine the influence of the quality of human resources, communications, organizational commitment, motivation and compensation to the performance of Civil Servants in the Environment Government of South Sumatra Province either simultaneously or partially. The method used is descriptive method with multiple regression analysis. In this study using Proportional Random Sampling as a sampling technique. Sources of data and population in this study is a Civil Servant in 4 (four) Unit of Local Governments of South Sumatra Province, among others: Regional Development Planning Board (Bappeda), the Agency for Promotion and Licensing Investment (BP3MD), SERVISE community and village authorities (BPMPD) and the Department of Trade and Industry (Industry and Trade) who have qualified education Strata 1 (S1), Strata 2 (S2), Tier 3 (S3) as many as 79 employees. Simultaneously factors Quality of Human Resources (HR), Communication, Organizational Commitment, Work Motivation and Compensation amounting to 50.0% have influence on the performance of Civil Servants in the Environment Government of South Sumatra Province.Partially Human Resources quality factors have an influence by 24.8% to employee performance, and communication factors have an impact of 23.5% on employee performance, further factors influence organizational commitment have amounted to 23.5% of the employee's performance, while the motivational factors work has amounted to 26.0% influence on employee performance, and compensation factors have an influence of 21.7% to the performance of Civil servants in the Environment Government of South Sumatra Province. Key Words: Quality of Human Resources, Communications, Organizational Commitment
Co-Authors Aida Rakhmawati Dian Septianti Dina Rossi Utami Ellen Sumiarni Kusminaini Armin Meti Zuliyana Muhni Pamuji, Muhni Nyayu Khairani pascar wilmar, muamar Rindy Tara Armareta Riri Hanifa Royda Sakarina, Sari Sari Sakarina Sasiska Rani Utami, Dinarossi Venny Mayasari Veybitha, Yolanda Yoga Abdy Baihaqi Yolanda Veybitha