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All Journal MIX : Jurnal Ilmiah Manajemen Enrichment : Journal of Management Ilomata International Journal of Management Paradoks : Jurnal Ilmu Ekonomi
Muh. Haerdiansyah Syahnur
Universitas Muslim Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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The Impact of E-CRM and Customer Experience on E-Commerce Consumer Loyalty Through Satisfaction in Indonesia Nurjannah Nurjannah; Erwina Erwina; Jafar Basalamah; Muh. Haerdiansyah Syahnur
MIX: JURNAL ILMIAH MANAJEMEN Vol 12, No 1 (2022): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jurnal_mix.2022.v12i1.005

Abstract

Objectives: The objective of this research is to examine how the relationship between E-CRM and customer experience affects customer loyalty through customer satisfaction. Internet use grows year after year, especially in Indonesia. New terms emerge to describe the increase in internet use or utilization in our daily lives, such as IoT (internet of things), AI (artificial intelligence), startups, and Big Data, among others. As a result of technological advancements, most notably the use of the internet, the industrial world is also advancing at a fast pace.Methodology: The online questionnaire was randomly distributed to people who had used e-commerce at least once during the pandemic (march 2020 - now). The sample consisted of 85 people who were selected by purposive sampling technique and analyzed using the PLS 3 SEM application.Finding: Customer experience did not affect customer satisfaction, and also customer experience did not affect customer loyalty through customer satisfaction.  Meanwhile, customer satisfaction assisted effect E-CRM on customer loyalty. Customer satisfaction affects customer loyalty.Conclusion: The study's findings should assist in the advancement of science, particularly in the fields of digital marketing and consumer behaviour. It is also expected to provide feedback to e-commerce industry participants in order to assist them in improving their customer experience in order to maintain customer satisfaction and consumer loyalty. 
Consumer Behavior in Online Transportation Services: A Systematic review of Business Strategies Jafar Basalamah; Muh. Haerdiansyah Syahnur; Muhammad Ashoer; Andi Faisal Bahari
Ilomata International Journal of Management Vol 1 No 3 (2020): July 2020
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (232.132 KB) | DOI: 10.52728/ijjm.v1i3.135

Abstract

Purpose: The reasons for the paper are: first, recognize the components of the online transportation Services with shopper conduct (utilizing, reusing, item returns); second, comprehend the connection between Services acknowledgment and purchaser conduct; third, for Research and improvement of client support system that considers this social reaction to arrange execution results. Design/methodology/approach: This paper depends on a precise survey of customer conduct and Services execution (particularly in the field of online transportation), which distributed in the International Journal from 2005 to 2017. Findings: The article shows that present writing on purchaser conduct centers around the utilizing of instruments for advertising to improve client support. There are not many examinations on the utilization of purchaser Services instruments to direct buyer conduct or to deal with the execution of corporate Services. The outcome is a system that incorporates the components of transportation Services and the relationship to shopper conduct. Originality/value: This article is a thorough audit of shopper conduct, thinking about all parts of Services execution from the point of view of business technique.
How capital structure, liquidity, and profitability affect on company value (intervening variables studies on food and beverage sub-sector manufacturing companies on idx) Budiandriani; Mahfudnurnajamuddin; Muh. Haerdiansyah Syahnur
Enrichment : Journal of Management Vol. 12 No. 6 (2023): February: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v12i6.1170

Abstract

The purpose of this research is to investigate how capital structure and liquidity impact the value of food and beverage companies listed on the Indonesia Stock Exchange, by examining their profitability. The data for this study was obtained from the Stock Exchange Investment Gallery and the Faculty of Economics and Business at the Indonesian Muslim University. The study found that capital structure has a positive and significant impact on profitability in food and beverage companies, while liquidity also has a positive and significant effect on profitability. Additionally, capital structure has a significant and positive impact on firm value, while liquidity has a positive but not significant impact on firm value. Profitability also has a significant and positive impact on firm value in the food and beverage industry. Capital structure has a positive and significant impact on firm value through profitability, while liquidity affects firm value through profitability but does not have a significant impact. The results of this research are expected to be helpful for investors when making investment decisions in food and beverage companies.
Manajemen Sumber Daya Manusia Anak Panti Asuhan: Strategi Pemberdayaan Menuju Kemandirian dan Daya Saing Sosial Rastina Kalla; Tenriwaru; Muh. Haerdiansyah Syahnur
Paradoks : Jurnal Ilmu Ekonomi Vol. 9 No. 1 (2026): November - Januari
Publisher : Fakultas Ekonomi, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/paradoks.v9i1.2325

Abstract

Human resource management (HRM) in orphanages plays a crucial role in fostering children’s independence and social competitiveness. This study aims to analyze HRM practices and empowerment strategies implemented to support the capacity development of children living in orphanages. The research adopts a descriptive qualitative approach, with data collected through interviews, observation, and documentation. The informants consist of orphanage managers, caregivers, and foster children. The findings indicate that HRM is implemented through structured developmental planning, skill development programs, and continuous evaluation oriented toward character building and self-reliance. Empowerment strategies are carried out through formal and non-formal education, life-skills training, social value development, and the strengthening of social networks. The application of structured and empowerment-based HRM contributes positively to enhancing the independence and social competitiveness of foster children. This study provides practical implications for orphanage administrators in designing sustainable human resource management models.
Co-Authors Andi Faisal Bahari Ashoer, Muhammad Budiandriani, Budiandriani Erwina Erwina Mahfudnurnajamuddin, Mahfudnurnajamuddin Nurjannah Rastina Kalla Tenriwaru