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All Journal Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal International Journal of Marketing and Human Resource Research Ranah Research : Journal of Multidisciplinary Research and Development Inaba of Community Services Journal
Bernadus, Benny
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DEMOGRAPHIC ANALYSIS OF THE RETAIL BUSINESS HYPERMARKET IN INDONESIA Benny Bernadus; M. Syamsul Maarif; Setiadi Djohar; Arif Imam Suroso
Jurnal Aplikasi Bisnis dan Manajemen (JABM) Vol. 7 No. 3 (2021): JABM Vol. 7 No. 3, September 2021
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.7.3.580

Abstract

The hypermarket business in Indonesia has been declining for 5 years. This study aims to analyze the condition of hypermarket retail in Indonesia through demographic analysis. This descriptive study uses research measuring instrument using a Likert scale questionnaire 1–5, the number of samples is 660. The new concept of retail organizational performance, not only involves marketing aspects: service quality, customer trust, and customer loyalty but also includes organizational capability variables as variables that affect retail business performance; Hypermarket studies cover a national scope in contrast to other retail studies which are only locally specific. The results showed that the characteristics of hypermarket customers in Indonesia are; The majority of women are married, have a bachelor/undergraduate education, age range 46-55 years, live in the Jabodetabek area, work as private employees, monthly expenditures are Rp10,000,100– Rp12,500,000, the number of visits in a year to hypermarkets is 7–10 times on average and 11–14 times, and hypermart stores are the most visited. Hypermarket conditions: service quality and organizational capabilities are in the criteria of both low borderline to moderate, customer trust, customer loyalty, and business performance in moderate conditions. Keywords: hypermarket business, service quality, customer trust, customer loyalty, organizational performance
Peer Mentoring Training for Students Farisan Akbar, Rifqi; Damara Sastri, Prinska; Prameswari Putri Djaelani, Bella; Meilia Azzahra, Sandra; Ningsing Handayani Halawa, Wien; Bernadus, Benny; Oktaviani, Fitriana
Inaba of Community Services Journal Vol. 3 No. 1 (2024): Volume 3 No. 1, June 2024
Publisher : Universitas INABA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56956/inacos.v3i1.276

Abstract

Many people experience stress in living their daily lives, including students. Stress is the body's reaction to situations that seem dangerous or difficult. Light stress will be useful because it can spur a person to think and do things faster and harder so they can answer the challenges of everyday life. However, stress that is too much and sustainable, if left untreated, will be dangerous for individuals. Individuals in a state of stress view problems as tangled threads, they have difficulty finding a way out, so they need help. Peer Support is defined as a variety of interpersonal helping behaviors assumed by non-professionals who undertake helping roles with others. This peer mentor aims to overcome someone's stress in academic life in the campus environment. This training method is given in several sessions to students which contain a variety of knowledge and carry out role plays to apply previously obtained knowledge. The training session will close with an implementation questionnaire
The Relationship Between Workload and Job Stress on Employee Turnover Intention at CV XYZ Putri, Haerunisa Nanda; Nuradina, Kartika; Bernadus, Benny
International Journal of Marketing & Human Resource Research Vol. 7 No. 1 (2026): International Journal of Marketing and Human Resource Research
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/ijmhrr.v7i1.3351

Abstract

The high rate of employee turnover has become a major challenge for retail companies, including CV XYZ, as it affects productivity, cost efficiency, and organizational stability. This condition emphasizes the need to examine psychological factors that drive employees’ intention to leave their jobs. The present research explores how workload and job stress are associated with turnover intention among employees of CV XYZ. This research employed a quantitative methodology using multiple correlation. The sample comprised 90 respondents selected via stratified random sampling from a total population of 530 employees. The research instruments included the workload scale (NASA–TLX), job stress scale (Parker & DeCotiis, 1983) and turnover intention scale (Mobley, 1977). Data were analyzed using Spearman’s Rho correlation and multiple regression techniques. The findings reveal that workload and job stress are positively and significantly associated with turnover intention (p < 0.001, r = 0.603). These results are consistent with the Job Demands–Resources framework, Cognitive Appraisal Theory, and the Conservation of Resources approach, which suggest that stress and turnover intention result from an imbalance between work demands and available personal resources. Results are expected to provide insights for management in balancing workload, strengthening social support, and improving employees’ psychological well-being.
The Role of Emotional Regulation and Family Support on the Psychological Well-being of Working Mothers at PT XYZ Samillah, Eriyanti; Nuradina, Kartika; Bernadus, Benny
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 2 (2026): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i2.2003

Abstract

The study aims to determine working mothers at PT XYZ. The method used is a quantitative approach with multiple linear regression analysis. The t-test results partially indicate that family support has a positive and significant effect on psychological well-being (β = 0.702; p = 0.046 < 0.05), suggesting that higher levels of family support are associated with greater psychological well-being. In contrast, emotional regulation does not significantly influence psychological well-being (β = −0.402; p = 0.164 > 0.05), indicating that the respondent’s ability to regulate emotions does not directly improve psychological well-being among working mothers in this study. The F-test results indicate that emotional regulation and family support do not have a significant effect on psychological well-being (F = 2.989; p = 0.062). This implies that other elements are more pivotal in shaping psychological well-being, such as an individual’s capacity to control emotions, social support, life goals, mastery over their environment, autonomy, personal growth, and self-acceptance (Ryff, 1989).
The Effect of Job Demands on Psychological Well-Being through Job Stress: Evidence from the Beauty Industry Rahayu, Kartika; Bernadus, Benny
International Journal of Marketing & Human Resource Research Vol. 7 No. 1 (2026): International Journal of Marketing and Human Resource Research
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/ijmhrr.v7i1.3395

Abstract

The beauty industry is characterized by rapid innovation cycles, intensive promotional activities, and high competitive pressure, which place substantial demands on employees, particularly those working in promotion-related functions. This study aims to examine the effect of job demands on employees’ psychological well-being, with job stress positioned as a mediating variable. Using a quantitative, cross-sectional design, data were collected from promotion employees of a beauty company in Bandung, Indonesia. The analysis employed multiple regression and mediation testing to assess the direct and indirect relationships among job demands, job stress, and psychological well-being. The findings indicate that job demands have a significant positive effect on job stress, while job stress has a significant negative effect on psychological well-being. In addition, job demands are found to negatively affect psychological well-being both directly and indirectly through job stress, confirming the mediating role of job stress. These results suggest that high promotional intensity and workload in the beauty industry can undermine employees’ psychological functioning when not accompanied by adequate coping and organizational support mechanisms. This study contributes to the job demands–well-being literature by providing industry-specific evidence from the beauty sector and highlights the importance of managing job stress as a strategic human resource priority to sustain employee well-being in highly competitive environments
Job Demands, Job Resources, and Work Engagement among Shift Workers in the Culinary Service Sector Rizqia, Nabila Iftah; Bernadus, Benny
International Journal of Marketing & Human Resource Research Vol. 7 No. 1 (2026): International Journal of Marketing and Human Resource Research
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/ijmhrr.v7i1.3397

Abstract

This study examines work engagement among shift workers in the culinary service sector by focusing on how employees respond to demanding work conditions and the availability of supportive job characteristics. Drawing on the Job Demands Resources framework, the research addresses whether engagement in high intensity service work is shaped more strongly by work pressures or by the presence of enabling resources in the workplace. Data were collected from 85 shift employees working in culinary outlets in South Bandung, Indonesia, using a structured questionnaire and a purposive sampling approach. Quantitative analysis was conducted through descriptive statistics, correlation analysis, and multiple linear regression. The findings reveal that job resources are a significant and positive predictor of work engagement, whereas job demands do not show a statistically meaningful effect when both variables are analyzed simultaneously. The regression model explains approximately one quarter of the variance in work engagement, indicating that employees’ psychological involvement in their work is influenced primarily by supportive conditions rather than by the intensity of job demands. These results highlight the importance of autonomy, social support, performance feedback, developmental opportunities, and coaching in sustaining engagement among shift workers operating under demanding service conditions. Practically, the study suggests that strengthening job resources is a more effective strategy for enhancing engagement and ensuring workforce sustainability in the culinary industry than focusing solely on reducing work demands.
Social-Political Content Exposure on TikTok and Its Impact on University Students’ Social Behavior Robayani , Fivian Hazar; Bernadus, Benny
International Journal of Marketing & Human Resource Research Vol. 7 No. 1 (2026): International Journal of Marketing and Human Resource Research
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/ijmhrr.v7i1.3403

Abstract

The rapid growth of short-video platforms has transformed how young adults engage with social and political information, potentially shaping their social behavior beyond formal political participation. This study examines the effects of exposure to social-political content and the intensity of TikTok use on students’ interpersonal competence. Using a quantitative explanatory design, data were collected from 103 undergraduate students at a private university in Bandung, Indonesia, through a structured questionnaire. Social-political content exposure, TikTok usage intensity, and interpersonal competence were measured using adapted and validated scales. Data were analyzed using multiple linear regression. The results indicate that exposure to social-political content on TikTok has a positive and statistically significant effect on students’ interpersonal competence, whereas TikTok usage intensity is negatively associated but not statistically significant. The regression model explains 31.7% of the variance in interpersonal competence, suggesting a moderate explanatory power. These findings highlight that the social impact of TikTok is driven more by the type of content consumed than by the frequency or duration of platform use. The study contributes to the literature by extending social learning and media effects perspectives to interpersonal outcomes, demonstrating that social-political content on short-video platforms can function as an informal learning resource that enhances communication and social interaction skills. In practice, the findings underscore the importance of promoting critical engagement with constructive digital content rather than focusing solely on limiting social media use. Future research is encouraged to adopt longitudinal designs and explore additional mediating factors to further understand the mechanisms linking digital content exposure and social behavior.
Co-Authors Arif Imam Suroso Dadan Abdul Aziz Mubarok Dadan Abdul Aziz Mubarok Damara Sastri, Prinska Detya Wiryany M. Syamsul Maarif Meilia Azzahra, Sandra Ningsing Handayani Halawa, Wien Nunung Ayu Sofiati (Efi) Nuradina, Kartika Oktaviani, Fitriana Prameswari Putri Djaelani, Bella Putri, Haerunisa Nanda Rahayu, Kartika Rifqi Farisan Akbar Rizqia, Nabila Iftah Robayani , Fivian Hazar Samillah, Eriyanti Sastri, Prinska Damara Setiadi Djohar Syarif, Devyanthi