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All Journal Jurnal Ilmiah pesona PAUD JISTECH: Journal of Information Science and Technology Jurnal Teknologi dan Manajemen Informatika Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan JUSIFO : Jurnal Sistem Informasi Sistemasi: Jurnal Sistem Informasi JOURNAL OF APPLIED INFORMATICS AND COMPUTING Tarbawi: Jurnal Keilmuan Manajemen Pendidikan Applied Information System and Management Jurnal Sisfokom (Sistem Informasi dan Komputer) Jurnal ULTIMA InfoSys JSiI (Jurnal Sistem Informasi) JURTEKSI JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) JOISIE (Journal Of Information Systems And Informatics Engineering) Building of Informatics, Technology and Science Technologia: Jurnal Ilmiah Cassowary Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) Jurnal Pendidikan dan Teknologi Indonesia Jurnal kiprah pendidikan IJIS Edu : Indonesian Journal of Integrated Science Education
Ratna Juita
Department SDM, Pt. Sinar Baru Corporation
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : JOISIE (Journal Of Information Systems And Informatics Engineering)

 1 
ANALYSING SERVICE QUALITY USING SENTIMENT ANALYSIS AND TOPIC MODELING: A CASE STUDY OF THE LIVIN MANDIRI APPLICATION Safarah, Khairin Andini; Inan, Dedi I.; Juita, Ratna; Sirait, Victor Arie L.
JOISIE (Journal Of Information Systems And Informatics Engineering) Vol 8 No 2 (2024)
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/joisie.v8i2.4517

Abstract

With the increasing number of m-banking users, understanding customer satisfaction has become crucial for banks in improving service quality and maintaining loyalty. This study aims to evaluate the satisfaction level regarding the service quality of the Livin Mandiri m-banking application using sentiment analysis and topic modeling. The data were gathered from 13,692 user reviews on the Google Play Store through web scraping techniques. After data cleansing and processing, sentiment analysis was conducted to identify trends in positive, negative, and neutral sentiments. Topic modeling using the Latent Semantic Indexing (LSI) method was employed to gain deeper insights into user discussions about service quality. The findings reveal that, although the Livin Mandiri application offers various useful features, the majority of user reviews are negative. Topic modeling further highlights that the primary complaints focus on technical issues such as transaction failures and verification challenges. Additionally, the study indicates a need to enhance application stability and customer service to improve user satisfaction. This study makes a significant contribution to understanding the service quality of m-banking applications by combining sentiment analysis and topic modeling, offering valuable insights for the future development and improvement of applications in the banking sector.
UI/UX DESIGN OF BPMP INFRASTRUCTURE RENTAL USING GOAL DIRECTED DESIGN METHOD Alfredo, Boby; I. Inan, Dedi; Juita, Ratna; Sanglise, Marlinda; Y. Baisa, Lorna
JOISIE (Journal Of Information Systems And Informatics Engineering) Vol 8 No 1 (2024)
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/joisie.v8i1.4201

Abstract

Technological advancements have transformed human life paradigms, including in the provision of facility rental services by the Educational Quality Assurance Agency (BPMP) of West Papua. This research aims to design the user interface (UI/UX) of the BPMP West Papua facility rental application to provide a satisfying user experience through clear information, easy navigation, and appealing visual design. The method used in designing the UI/UX of this application is Goal Directed Design (GDD), which follows six stages of research which include Research, Modeling, Requirements, Framework, Refinement, and Support. Evaluation results using the System Usability Scale (SUS) with 20 respondents indicated that the application achieved an average SUS score of 77.8 (Grade B), demonstrating good acceptance of the application prototype. These evaluation results confirm that the prototype is acceptable.
Co-Authors ', Rosmawati Abu Asyari, Abu Alfredo, Boby Almasdi Syahza Andi Saputra Anjani, Heni Baisa, Lorna Y Baisa, Lorna Yertas De Kweldju, Alex Dwi Suhendra, Christian I. Inan, Dedi Inan, Dedi I Inan, Dedi I. Inan, Dedi Iskandar Indra, Muhamad Iskandar Inan, Dedi Kandami, Joshua Hans Laerah, Daniel Marlinda, M Maswatu, Dewi Aulia Nurhayati Maulidan, Farid MUHAMMAD INDRA Ohoilulin, Anastasya Padwa, Charles Paiki, Fridolin Febrianto Putra, Irwan Rahmawati, Nanes Fitri Rusli Yusuf Safarah, Khairin Andini Sahetapi, Merlyn Florensia Sanglise, Marlinda Setiawati, Putri Eka Sipahelut, Novelia Sirait, Victor Arie L. sirait, victor arie lambadya Soviana, Rita Suarman Suleha, Suleha Sumarandak, Switly Wake, Tresia Wati, Olfiana Wurahrah, Rully Novie Y. Baisa, Lorna Yembise, Roberth