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All Journal Jurnal Legalitas Al Ishlah Jurnal Pendidikan SEIKO : Journal of Management & Business YUME : Journal of Management JAMIN : Jurnal Aplikasi Manajemen dan Inovasi Bisnis Munaddhomah: Jurnal Manajemen Pendidikan Islam GANESHA: Jurnal Pengabdian Masyarakat JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Economic Reviews Journal International Journal of Accounting & Finance in Asia Pasific Asia Pacific Journal of Management and Education Innovative: Journal Of Social Science Research Jurnal Manajemen Pendidikan Islam IJEFSD Jurnal Pendidikan dan Sosial Humaniora El-Economica
Umin Kango
Universitas Negeri Gorontalo
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Journal : IJEFSD

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Analysis of the Effect of Customer Experience, with Customer Satisfaction as a Mediation Variable Juanna, Andi; Kango, Umin; wolok, Tineke; Yantu, Irwan; Winerungan, Rober R.
International Journal on Economics, Finance and Sustainable Development Vol. 4 No. 1 (2022): IJEFSD
Publisher : Research Parks Publishers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31149/ijefsd.v4i1.2583

Abstract

The Purpose of this study is to analyze the effect of Customer Experience, Service with Customer Satisfaction as mediation Variable for IndiHome's Customers of PT Telkom Witel Sulut. The population of this research totally 2509 Customer with 2 months unpaid billing of IndiHome on term July and August 2021, and sampling was carried out based on Slovin's Formula total 359 respondents filled the questionnaire. The Research data were analyzed using PLS SEM (Partial Least Square - Structural Equation Modeling) with SmartPLS 3.0.software. The Result show that Customer Experience, on Customer Satisfaction but did not directly influence Customer Retention. Customer Experience, Service Quality and Price Perception affect Customer Retention through Customer Satisfaction with full mediation.
Analysis of the Relationship Between Stock Price Index and Exchange Rate in Indonesia (Emerging Market) and in Singapore (Developed Market) using Vector Error Correction Model (VECM) Analysis Juanna, Andi; Kango, Umin; Wolok, Tineke
International Journal on Economics, Finance and Sustainable Development Vol. 4 No. 1 (2022): IJEFSD
Publisher : Research Parks Publishers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31149/ijefsd.v4i1.2584

Abstract

The COVID-19 pandemic is a problem that occurs in all countries, both developed and developing countries. The impact of this pandemic is not only in the health and social fields, but also the most visible is the economic impact. Restructuring the economy requires investment, both domestic and international. The increase that occurs will make the domestic currency appreciate. Conversely, if there is a downward trend in stock prices, it will cause investors' real wealth to decrease, thereby causing a decrease in the demand for money. A decrease in the demand for money will result in a decrease in interest rates which will have an impact on foreign investment (capital inflow) and ultimately lead to a depreciation of the domestic currency. This study aims to examine the long-term relationship between stock prices (closing price) and the exchange rate in Indonesia as an emerging market and Singapore as a developed market.
Co-Authors Abdullah, Karmila Abdussamad, Zulfia K. Agil Bahsoan Akangkung, Fiolita Alow, Syintia Ananda Tuliabu Andi Juanna Ardiansyah Ari Kartiko, Ari Citra Aditya Kusuma Citra Aditya Kusuma Diah Anggriani Albert Djoko Lesmana Radji Erika Hasan Fatmawati F. Kowiloy Febriyanto Ngabiso Frisilya Holle Gude, Siti Rahmawati Hapsawati Taan Husa, Fardila Oktaviani Imaa, Sartuti S. Imriani Idrus Irwan Yantu Isa, Ramlan Amir Jusuf, Bachrudin Kusuma, Surya Jaya Lisa Apriliani Umar Melinda Noviana Hasan Melizubaida Mahmud Moh. Zul Rahman Madjid Mohamad Agus Salim Monoarfa Muh Nur Alfian S Kasim Muhammad Anas Ma`arif Mulisa, Rahmat Daeng Nazmi Alamri Nurharyati Panigoro Peris Igirisa Radia Hafid Raflin Hinelo Rierind Koniyo Riskatul Hasanah Rizan Machmud Selvi Selvi Selvi Selvi Siti Indriani Sjahril Botutihe Tineke Wolok Tomina, Santri A. Wahyu Lestari Winerungan, Rober R. Yana Sonjaya YUDI NUR SUPRIADI Yulinda L. Ismail Zainal Abidin Umar Zamawi, Baharudin Zamawi