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All Journal Jurnal Kajian Bali Journal of Applied Studies in Language SOSHUM : Jurnal Sosial dan Humaniora [Journal of Social Sciences and Humanities] International Journal of Green Tourism Research and Applications Journal of Applied Sciences in Travel and Hospitality Jurnal Kepariwisataan International Journal of Travel, Hospitality and Events JASL - Journal of Applied Studies in Language International Journal of Green Tourism Research and Applications Jurnal Penelitian Pendidikan Indonesia

Gede Ginaya

Politeknik Negeri Bali

Author-ID : 2997045

Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Transportation Other

Published : 13 Documents Claim Missing Document

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Articles

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Zero Dollar Tourist: Analisis Kritis Diskursus Segmen Pasar Wisatawan Tiongkok dalam Pariwisata Bali Gede Ginaya; Made Ruki; Ni Wayan Wahyu Astuti
Jurnal Kajian Bali (Journal of Bali Studies) Vol 9 No 1 (2019): WACANA KRITIS BUDAYA BALI
Publisher : Pusat Kajian Bali Universitas Udayana

As an icon of national tourism, Bali has become a world-top tourist destination. In 2018, Bali gained an award from Trip Advisor as the world’s best tourist destination. It has helped Bali to boost the number of foreign tourist arrival including Chinese. However, the increase visitor of Chinese tourist has caused a dilemma between the quantity and quality tourists as it is shown by the current issue of zero-dollar tour. This article critically analyses discourse on Chinese tourist market segment and its challenges to realise tourism sustainable in Bali. Data were obtained by observation and in-depth interviews with stakeholders and from literature review. Discourse of power/knowledge, deconstruction, and communicative action theories were applied eclectically to undertake this study. The results revealed that a space of discussion to find solution for the problem faced on the discourse of Chinese tourist market segment are needed as this could contribute to realise sustainable tourism development in Bali.

Problem-based learning on English for food and beverage operation subject course Nyoman Kanca; Gede Ginaya; Ni Nyoman Sri Astuti
English Vol 4 No 1 (2020): June 2020
Publisher : Politeknik Negeri Bali

The 21st century learning paradigm is centered on some of the abilities that one of them is the ability for students to think critically, connect knowledge with the real world through problem-solving. Therefore, it is necessary to apply problem-based material by providing various problems. The learning process is directed so that students are able to solve problems systematically and logically. The purpose of this research is to investigate problem-based learning in the course of English for Food and Beverage Operation for students in semester 2 of Hotel Study Program, Tourism Department, Bali State Polytechnic in 2018/2019 academic year. This classroom action research is a descriptive qualitative in which data is collected through three learning cycles with planning, action, observation, and reflection. The results showed that the problem-based learning model for the second semester students in the English for Food and Beverage Operation course can improve students' speaking ability. The improvement is also supported by increased learning motivation and interest.

Guest satisfaction level towards bartender services at the Melia Bali Hotel’s Tapas Bar G. Wahyu Putra Perdana; Ida Ayu Elistyawati; I Made Darma Oka; I Ketut Astawa; Gede Ginaya
International Journal of Green Tourism Research and Applications Vol 3 No 1 (2021): June 2021
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/ijogtra.v3i1.2394

The purpose of this study was to determine the level of guest satisfaction with bartender services and efforts made by bartenders to increase guest satisfaction at the Melia Bali Hotel’s Tapas Bar. Data was obtained by distributing questionnaires that have been tested for validity and reliability, with a total sample of 60 respondents. Then, the data is processed with service quality techniques and important performance analysis presented with Cartesian diagram. The result showed that guest satisfaction with bartender services the Melia Bali Hotel’s Tapas Bar as a whole has shown good service as indicated by the gap of service quality scores. The result of the important performance analysis show more positive service quality gap scores than negative service quality scores.

PROVIDING CUSTOMER SATISFACTION THROUGH EXCELLENT SERVICE OF BUTLERS IN SAMAJA VILLA KUNTI SEMINYAK Putu Gede Winatha Dharma; Ketut Redjasa; Made Sudiarta; Gede Ginaya; Ketut Budarma
Journal of Applied Sciences in Travel and Hospitality Vol 1 No 4 (2018): December 2018
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (272.741 KB)

This research will explain about how the implementation and execution of a butler work in a villa by providing maximum service and commonly referred to as excellent service. In this study requires a long time and many factors that must support this research include: the existence of some opinions and theories of experts related to research, then the method used to conduct research. To examine how the application of excellent service by butler to improve customer satisfaction at Samaja Villa Kunti Seminyak requires qualitative descriptive analysis technique. This research method does not require calculation in the form of numbers, just enough to require reliable respondents to provide information and related data clearly with research methods by observation, interview, decommissioning, and literature study or by finding related sources in the book. Interview data in this research is the main data source which become the material of data analysis to answer the problem in this research. Data analysis began by conducting in-depth interviews with informants. After conducting the interview, the researcher transcribed the interview result by replaying the interview record and then writing the words according to what was recorded. After the researchers write the results of the interview into the transcript, the next researcher made the data reduction by means of abstraction, that is taking the data in accordance with the research context and ignoring the data that is not needed. Data analysis in qualitative research is done when data collection takes place in field, and after completion of data collection in certain period. At the time of the interview, the researcher has done an analysis of the answered interviewee. If the answer interviewee after the analysis feels unsatisfactory, then the researcher will continue the question again until a certain stage, obtained credible data. Then proceed with steps such as data reduction, data presentation, and conclusion drawing or verification.

FACTORS INFLUENCING CUSTOMERS’ LOYALTY TOWARDS GUESTS’ SATISFACTION IN INAYA PUTRI BALI HOTEL AND RESORT Kadek Mega Amelia Nuka; Ni Nyoman Sri Astuti; Gede Ginaya; I Gusti Agung Mas Krisna Komala Sari; I Ketut Budarma
Journal of Applied Sciences in Travel and Hospitality Vol 1 No 4 (2018): December 2018
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (442.356 KB)

This study aims at determining factors and the dominant ones that affect customers’ loyalty in Inaya Putri Bali. The data was collected by applying purposive sampling method, with customer criteria which is long stay guests and guests’ repeaters as well as using questionnaires. Having been collected the questionnaires, it was obtained 100 respondents in Inaya Putri Bali. The data was analyzed using the method of factor analysis in SPSS 22 software with 20 items of questions. The result of factor analysis reveals that there are 5 factors influencing loyalty in Inaya Putri Bali, namely (a) guest satisfaction, (b) service quality, (c) product quality, (d) price and (e) brand. These five factors that are considered to be the service endeavor of every hotel employees involved which is affected significantly the customers’ loyalty due to an excellent performance of the employees. As a result, the customers are willing to return staying at Inaya Putri Bali for their next holiday in Bali.

REGENT SEVEN SEAS CRUISES VOYAGER: HANDLING-PROCEDURE ENDEAVOR OF SHORE EXCURSIONS AT PT. PACIFIC WORLD NUSANTARA Ni Made Ayu Saraswati; Gede Ginaya; I Ketut Budarma; Ni Putu Wiwiek Ary Susyarini
Journal of Applied Sciences in Travel and Hospitality Vol 1 No 3 (2018): September 2018
Publisher : Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (368.368 KB)

The cruise industry is a highly concentrated business in terms of players and markets. Vessel deployment strategies and itinerary design by cruise operators are primordial and are affected by market and operational considerations. This paper focuses on the procedure of handling shore excursions for the Regent Seven Seas Cruises Voyager by the Department of Inter cruises at PT. Pacific World Nusantara. By applying a descriptive qualitative research, the data was collected through observation, interview, and document review. The theory used to undertake this study is the Cruise Industry Perspective of European Commission Passenger Ship Safety Meeting, Brussels. The data that has been classified is analyzed by qualitative descriptive method with an inductive-methodological paradigm which is setting up the discussion from particular principles to the general in order to obtain a conclusion. The result of data analysis is presented by formal and informal method. The study reveals the handling procedure of shore excursions for Regent Seven Seas Cruise Voyager necessitates so much higher international standard either during preparation prior to the cruise arrival, tours upon its arrival, on departure as well as after departure itself that, in fact, Regent Seven Seas Cruise Voyager has exclusive standard operation tour and Inter-cruises team takes high concern to handle the shore excursion program for their clients. Therefore, the success of the cruise handling is a staff-handling cruise endeavor as the company’s pride and accomplishment.

PEMAHAMAN KARAKTER WISATAWAN RUSIA DALAM INDUSTRI PARIWISATA BALI Gede Ginaya
JURNAL KEPARIWISATAAN Vol 9 No 2 (2010): Jurnal Kepariwisataan
Publisher : Pusat penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v9i2.288

Bali is regarded as one of the most interesting places as a tourist destination, which is very frequently visited by tourists from all over the world. One of the recent phenomena in Balinese tourism is marked by the significant increasing number of Russian tourists. In regards to this matter; oil stakeholders should be ready in giving the maximum services in order to maximaize the business opportunity. The purpose of this study is to find out a clear picture of the characters of the Russian tourists which can influence services given to satisfy the needs and expectation of the tourists themselves. The understanding of the character of Russian tourists is really needed for bridging the cultural gap resulted from the interaction activity of giving services to the tourists. Consequently, the indicator of the service quality in the tourism industry can be realized in the form of satisfaction and positive impression from the given services.

Improving Students' Speaking Ability through Scaffolding Technique Gede Ginaya; I Nyoman Rajin Aryana; Ni Putu Somawati
Soshum: Jurnal Sosial dan Humaniora Vol 8 No 1 (2018): March 2018
Publisher : Politeknik Negeri Bali

Students often got confused and felt hesitant when they speak English. This situation had caused poor speaking ability, which then lead to serious problem in the teaching-learning process. The application of scaffolding technique in the EFL learning might be the ideal solution; it had some principles that could improve the students’ speaking ability. This research is aimed at finding out the effect of the implementing Scaffolding Technique towards the students’ speaking ability. Participants were 50 (27 males and 23 females) third-semester students, enrolled in a three-year diploma program in Travel and Tourism Business, State Polytechnic of Bali in 2017/2018 academic year. The students in the experimental group were given communicative activities such as brainstorming, business games, simulation, WebQuest, problem-solving, which were carefully designed to necessitate the implementation of the scaffolding technique. The students in the control group were taught by the deductive method of the lesson book. The students’ performance in the post-test was compared for both groups in order to determine whether there were significant differences between the groups in relation to the treatment. Significant differences occurring in the experimental group’s post-test speaking performance when compared to the pre-test indicate that the implementation of scaffolding technique can improve students’ speaking ability. The result of this study indicates scaffolding technique has the potential for use in promoting students’ speaking ability

Online cooperative learning in communication and teamwork skills development Gede Ginaya; Ni Putu Somawati; I Gusti Agung Bagus Mataram
Journal of Applied Studies in Language Vol. 6 No. 1 (2022): Jun 2022
Publisher : Politeknik Negeri Bali

The findings of several references reveal that most unemployed social science graduates have poor communication skills and collaborative skills. A revolutionary and visionary learning process is needed to improve the ability of graduates through vocational education that emphasizes practice rather than theory. A constructive learning environment with the application of cooperative learning strategies provides an active learning experience for students and simultaneously studies subjects. The group investigation-based learning structure is accompanied by the support of a learning management system (LMS) which aims to increase the effectiveness of learning and improve communication and collaborative skills. The implementation of online learning is improved by referring to the principles of e-learning. Learning management system interactive tools and other applications are provided for the needs of students in learning activities. This article also discusses the online learning syntax that supports the process of interaction and communication in the implementation of cooperative learning.

Enhancing Students’ Green Ethic-Based Problem Solving Skills in English for Tourism Subject Course I Nyoman Kanca; Gede Ginaya; Ni Nyoman Sri Astuti; Ni Putu Wiwiek Ary Susyarini; Ni Wayan Wahyu Astuti
International Journal of Green Tourism Research and Applications Vol. 3 No. 2 (2021): December 2021
Publisher : International Journal of Green Tourism Research and Applications

This study aims to examine the development of students' core competencies in learning English for Tourism at Tourism Department Politeknik Negeri Bali, where the main product is a green ethical-based measurement instrument for Core Competencies Practices of Problem Solving Skills. Two types of instruments have been created and designed and then used to assess the level of Development in the teaching and learning process for students and lecturers. The results of the Students' Report trial show that overall the instrument is suitable for widespread use. Confirmatory factor analysis results also show the validity of the sub constructs for each main construct. The results of the level of development of Core Competencies show that the minimum development of students' Core Competencies is above 4.2. This means that the development of student Core Competencies has been achieved. For this reason, the Core Competencies development model must maintain to be developed, tested and finally implemented.

Co-Authors G. Wahyu Putra Perdana I Gede Arimbawa I Gusti Agung Bagus Mataram I Gusti Agung Mas Krisna Komala Sari I Ketut Astawa I Ketut Budarma I Made Darma Oka I Nyoman Kanca I Nyoman Rajin Aryana I Putu Astawa Ida Ayu Elistyawati Kadek Mega Amelia Nuka Ketut Redjasa Made Ruki Made Sudiarta Muh Nuh Ilyas Ni Made Ayu Saraswati Ni Made Rai Erawati Ni Made Rai Sukmawati Ni Made Sudarmini Ni Nyoman Sri Astuti Ni Putu Somawati Ni Putu Wiwiek Ary Susyarini Ni Wayan Wahyu Astuti Putu Gede Winatha Dharma

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