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Journal : JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING

Red Onion Customer Relationship Management System Business Process Design Using BPR LC Method Aditya Rahman; Ika Novita Dewi; Farrikh Alzami; Kukuh Biyantama; Muhammad Rizal Nurcahyo; Filmada Ocky Saputra; Rindra Yusianto; Mila Sartika; Firman Wahyudi
JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Vol. 6 No. 2 (2023): Issues January 2023
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jite.v6i2.8525

Abstract

Customer Relationship Management merupakan sistem yang membantu proses bisnis dalam mengelola hubungan antara perusahaan atau organisasi dengan pelanggan. Akan tetapi Customer Relationship (CRM) jarang ditemui dalam sektor pertanian, terutama pada pertanian bawang merah di Jawa Tengah. Penelitian ini bertujuan untuk merekayasa ulang dan memperbarui proses bisnis yang sedang berjalan guna memperbaiki permasalahan tersebut dengan menggunakan teknologi Machine Learning dan memodelkan proses bisnis dengan Business Procces Modeling Notation (BPMN). Untuk memperlancar tujuan penelitan, penelitian ini menggunakan metode Business Process Reengineering Life Cycle untuk menghasilkan CRM bawang merah. Pada penelitian ini menghasilkan sebuah temuan yaitu proses bisnis yang baru dengan menyertakan teknologi Machine Learning yang ditampung pada aplikasi cluster petani yang telah digambarkan pada BPMN, hal tersebut dilakukan agar menunjang kekurangan dalam kegiatan petani agar lebih menjadi efisien dan optimal serta mendapatkan hasil panen yang diinginkan.
Business Process Design With BPR Life Cycle in Fertilizer Provision Ghina Anggun; Farrikh Alzami; Mila Sartika; Sri Handayani; Jumanto; Rindra Yusianto; Firman Wahyudi
JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Vol. 6 No. 2 (2023): Issues January 2023
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jite.v6i2.8526

Abstract

Fertilizer is a supporter of soil growth and enrichment so as to increase agricultural production while at the same time improving environmental quality. The use of fertilizer is adjusted to the amount of land needed and the number of seeds purchased. In reality, fertilizer for shallots is still difficult to obtain, and prices are still high above retail prices, making shallot farmers want fertilizer subsidies from the government even though the subsidies provided are still inadequate and uneven. The purpose of this study was to analyze the effect of providing fertilizer on land area, seed needs, and prediction of fertilizer needs for shallots. The results of this analysis resulted in the design of business processes in the supply of fertilizers using the Business Process Reengineering Life Cycle method. Primary data collection was carried out using questionnaires and interviews with shallot farmers. The results showed that the production of fertilizer needs in accordance with the area of land and the number of seeds used. Therefore, efforts to increase the competitiveness of shallots can be carried out by proposing the BPR Life Cycle, so that the proposed framework is expected to be realized in order to increase productivity and build farmer institutions to realize further agricultural development.