Article Per Year (5 Year)
p-Index From 2021 - 2026
2.998
P-Index
This Author published in this journals
All Journal Jurnal Simantec DINAMIKA DOTCOM Jurnal EECCIS PROCEEDING IC-ITECHS 2014 JITEK (Jurnal Ilmiah Teknosains) Cyberspace: Jurnal Pendidikan Teknologi Informasi J-Intech (Journal of Information and Technology) Prosiding Seminar Nasional Sisfotek (Sistem Informasi dan Teknologi Informasi) Jurnal Pengabdian UMKM Elang: Journal Of Interdisciplinary Research Journal of Information Technology Elang: Journal Of Interdisciplinary Research Dharma Nusantara: Jurnal Ilmiah Pemberdayaan dan Pengabdian kepada Masyarakat
Meivi Kartikasari
STIKI Malang
Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Library & Information Science Mechanical Engineering Social Sciences Veterinary Other

Published : 24 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal EECCIS

 1 
Penerapan Case Based Reasoning pada Sistem Pendukung Keputusan Penanganan Komplain Penyewa Mall (Studi Kasus : Maspion Square Mall, Surabaya) Meivi Kartikasari; Purnomo Budi Santoso; Erni Yudaningtyas
Jurnal EECCIS Vol 9, No 2 (2015)
Publisher : Fakultas Teknik, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (630.763 KB)

Abstract

Abstract-One of the factors affecting the level of satisfaction of tenants in a mall is the speed and accuracy of the services provided by the manager of the mall, especially in terms of the handling of complaints. Case Based Reasoning is a method to resolve the issues with respect to the same events in the past, then use the knowledge or information to solve new problems. This research aims to develop a Decision Support System with Case Based Reasoning method to improve complaint handling services to tenants mall. Results of this research is a prototype complaint management system called SIPENKOM that can generate output solutions for new cases based on similar old cases. Based on test to tenants and management of Maspion Square Mall, SIPENKOM can improve complaint handling services by approximately 85%. Keywords-Decision Support Systems, Case Based Reasoning, Similarity.
Co-Authors Addin Aditya Arif Tirtana Aulia Agustina Anjani Bagus Bagus Kristomoyo Kristanto Diah Arifah Dyan Bentar Bhaswara Siwi Eko Teguh Prasetyo Erni Yudaningtyas Ersandi Mukhibillah Fitri Nuril Halizah, Cendikia Fitri, Rohmatul Hendy Rama Dhany Hilmi, Aulia Wahida Koko Wahyu Kristanto, Yosua Kurniat Idaman Sukur Telaumbanua Kurniawan, Rahmat Mas, Abdul Ghoffar Mukhlis Amien Nira Radita Pertiwi, Ruly Anggraeni Ega Prasetyo, Eko Teguh Purnomo Budi Santoso Restu Ilham Firmansyah Robby Wahyu Nugroho Ruly Anggraeni Ega Pertiwi Saiful Yahya Siti Aminah SITI AMINAH Suaib, Ronalmanto Syntia Widyayuningtias Putri Listio Tama, Muhammad Mutammam Musthofa Tirtana, Arif Tubagus Mohammad Akhriza Yosua Kristanto