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All Journal SMART BUSINESS JOURNAL MetaCommunication; Journal Of Communication Studies Jurnal Bisnis dan Pembangunan Smart Business Journal
Saladin Ghalib
Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Lambung Mangkurat Banjarmasin
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

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Pengaruh Kualitas Pelayanan E-Channel dan Kualitas Pelayanan Tatap Muka Terhadap Kepuasan dan Loyalitas Penabung (Studi Pada Bank Kalsel di Kabupaten Barito Kuala) Deni Deni; Saladin Ghalib
JURNAL BISNIS DAN PEMBANGUNAN Vol 12, No 1 (2023): Januari-April 2023
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.v12i1.15515

Abstract

The research method used is positivistic, descriptive/explanatory causality, data collection using a survey method with a sample size of 648 Simpeda General savers and Simpeda KPE savers selected by multistage proportional convenience sampling technique. The google form questionnaire was distributed via whatsapp group and 400 copies were printed. The 676 copies of the questionnaire that returned after being verified were selected as many as 648 copies according to the initial plan. Data analysis using path analysis technique, data calculation using SPSS Version 25 application.The results of the study found that the quality of e-channel services had a significant positive effect on both satisfaction and customer loyalty. The quality of face-to-face services has a significant positive effect on both satisfaction and customer loyalty. Satisfaction has a significant positive effect on the loyalty of savers. Satisfaction mediates the significant positive effect of E-Channel service quality on saver loyalty. Satisfaction also mediates the positive effect of face-to- face service quality on saver loyalty. The results of this study are useful as a basis for managing decisions to increase saver loyalty through efforts to improve service quality (e-channel and face-to-face) in the context of increasing saver satisfaction at this bank. Keywords: Loyalty, Satisfaction, Service Quality, e-channel, face-to-face, savers
Analisis Pengaruh Intellectual Capital, Good Corporate Governance dan Competitive Advantage Terhadap Company Value Pada PT Bukit Asam Tbk Tahun 2016-2021 Lisda Anggraeni; Saladin Ghalib
JURNAL BISNIS DAN PEMBANGUNAN Vol 12, No 1 (2023): Januari-April 2023
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.v12i1.15513

Abstract

This study aims to analyze the influence of Intellectual Capital (X1), Good Corporate Governance (Z1), Competitive Advantage (Z2) on Company Value (Y), at PT Bukit Asam Tbk. The research was conducted using data for a period of 6 years, namely the period 2016-2021. The data source is secondary data which is analyzed through Partial Least Square (PLS). The test results show that there is a significant and positive influence on Intellectual Capital (X1) on Competitive Advantage (Z2). With a total influence of 71.3%. The use of Intellectual Capital in the company is able to increase the company's superior value or Competitive Advantage which makes it a characteristic of competitive advantage in the eyes of shareholders and industrial market players compared to other companies. Keywords: Intellectual Capital, Good Corporate Governance, Competitive Advantage, Company Value
Pengaruh Budaya Organisasi Dan Lingkungan Kerja Dengan Motivasi Sebagai Variabel Intervening Terhadap Kinerja Karyawan (Studi pada Teller Bank Kalsel Cabang Utama Banjarmasin) Noor Isliana; Saladin Ghalib
JURNAL BISNIS DAN PEMBANGUNAN Vol 12, No 2 (2023): Mei-Agustus 2023
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.v12i2.17076

Abstract

This study aims to examine the effect of Organizational Culture and Work Environment with Motivation as an Intervening Variable on Teller Employee Performance at Bank Kalsel Main Branch Banjarmasin. The approach used in this research is quantitative, with the type of causality associative research. The sampling method used nonprobability sampling with saturated sampling method on 32 employees of Teller Bank Kalsel Main Branch Banjarmasin. The google form questionnaire was distributed via Whatsapp to each respondent. Data analysis using SmartPLS softwareThe results showed that Organizational Culture had an insignificant effect on the Performance of Teller Employees of Bank Kalsel Main Branch Banjarmasin, Work Environment had a significant effect on Employee Performance of Teller Employees of Bank Kalsel Main Branch of Banjarmasin, Organizational Culture had a significant influence on Motivation of Teller Employees of Bank Kalsel Main Branch Banjarmasin, The work environment has a significant influence on the motivation of teller employees at Bank Kalsel Main Branch Banjarmasin and motivation has an insignificant effect on the performance of teller employees at Bank Kalsel Main Branch Banjarmasin. While indirectly Organizational Culture has an insignificant effect on Employee Performance mediated by motivation at Bank Kalsel Main Branch Banjarmasin and Work Environment has an insignificant effect on Employee Performance mediated by motivation at Bank Kalsel Main Branch Banjarmasin Keywords: Organizational Culture, Work Environment, Motivation, Employee Performance
Implementasi Inovasi Dalam Upaya Keberlangsungan Usaha Yayasan Pembangunan Insan Farmasi Indonesia Banjarmasin Ahmad Hafizi; Saladin Ghalib
JURNAL BISNIS DAN PEMBANGUNAN Vol 12, No 2 (2023): Mei-Agustus 2023
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.v12i2.17072

Abstract

This study aims to (1) determine the implementation of innovations carried out in two institutions of Yayasan Pembangunan Insan Farmasi Indonesia Banjarmasin, namely educational institutions, namely the ISFI Banjarmasin Vocational High School (SMK) and the ISFI Banjarmasin College of Health Sciences (STIKES). Complexity (Complexity), Formalization (Formalization), and Centralization (Centralization) of the innovations carried out in the two institutions.The results of the study capture the effect of Complexity, Formalization, and Centralization on the implementation of innovations carried out by institutions. The implementation of the innovations carried out has the effect of hindering or facilitating the process of activities in an effort to achieve business sustainability of Yayasan Pembangunan Insan Farmasi Indonesia  Banjarmasin, both at secondary level educational institutions, namely the ISFI Banjarmasin Vocational High School (SMK) and high-level education, namely the College of Health Sciences (STIKES) ISFI Banjarmasin. Keywords: Implementation, Innovation, Business Continuity Efforts, Complexity, Formalization, Centralization
Pengaruh Struktur Organisasi Terhadap Inovasi Perusahaan PT. Bank BRI Syariah Kantor Cabang Banjarmasin Riska Maulida Anggraini; Saladin Ghalib
JURNAL BISNIS DAN PEMBANGUNAN Vol 12, No 2 (2023): Mei-Agustus 2023
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.v12i2.17077

Abstract

The purpose of this study was to determine the effect of organizational structure on innovation at the branch office of PT. BRI Syariah Banjarmasin. Innovation is recognized as one of the keys to success in an organization, but an innovation will not run well if there is no regulation from the organization, so that innovation is closely related to organizational structure. The variable used in this study is the organizational structure with 3 dimensions: complexity, formalization, and centralization, while the innovation variable has 2 dimensions: the initiation stage and the implementation stage. This study uses a quantitative approach with a total sample of 100 employees of BRIsyariah Banjarmasin. Data collection techniques used primary and secondary data, and were analyzed using the Amos 22 SEM application. Based on the results of the analysis, it was found that complexity had a partial and significant effect on initiation, complexity had no partial and significant effect on implementation, formalization had a partial and significant effect on the initiation stage. , formalization does not have a partial and significant effect on implementation, centralization has a partial and significant effect on initiation and centralization has a partial and significant effect on implementation Keywords: Organizational structure, innovation, complexity, formalization, initiation, implementation
PENGARUH INTERNET MARKETING DAN EMOTIONAL MARKETING TERHADAP KEPUTUSAN PEMBELIAN (Studi Pada Pengguna Parfum HMNS di Kota Jakarta) Ahmad Fathoni; Saladin Ghalib; M. Hasanur Arifin; Rizky Muslim Hidayat
Smart Business Journal (SBJ) Vol. 3 No. 2 (2023): Juli-Desember 2023
Publisher : Business Administration, FISIP ULM

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Abstract

This research aims to examine the influence of internet marketing and emotional marketing on purchase decisions among HMNS perfume users. The research approach used is quantitative method. The sampling technique employed is non-probability - accidental sampling, with a sample size of 110 respondents. Data collection was done using questionnaires, and data analysis was conducted using multiple linear regression. The results of the study indicate that internet marketing (X1) has a positive and significant impact on purchase decisions (Y), and emotional marketing (X2) also has a positive and significant impact on purchase decisions. Simultaneously, internet marketing and emotional marketing have a significant influence on purchase decisions.
PENGARUH GAYA HIDUP, CITRA MEREK DAN KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN PRODUK IPHONE DI KOTA BANJARMASIN Alya Sofiyanti; Sugiharto; Nurul Wahyuni; Saladin Ghalib
Smart Business Journal (SBJ) Vol. 4 No. 1 (2024): Januari-Juni 2024
Publisher : Business Administration, FISIP ULM

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Abstract

This study attempts to investigate, partially and concurrently, the effects of Lifestyle, Brand Image, and Product Quality on iPhone Product Purchase Decisions in Banjarmasin City. This study used multiple linear regression using SPSS version 26.0 to examine data from 75 respondents who were chosen through probability sampling approaches. The research was conducted utilizing quantitative methods with a causal explanatory research type. The study's findings indicate that while brand image and product quality have a somewhat substantial influence on purchasing decisions, lifestyle has no discernible impact. These three factors all have a strong impact on purchase decisions at the same time and have a strong correlation with one another
PENGARUH FEAR OF MISSING OUT (FOMO) DAN PEER CONFORMITY TERHADAP PURCHASE INTENTION IPHONE DI KOTA BANJARMASIN Siti Salma Kamila; M. Hasanur Arifin; Taharuddin; Saladin Ghalib
Smart Business Journal (SBJ) Vol. 5 No. 1 (2025): Januari - Juni 2025
Publisher : Business Administration, FISIP ULM

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Abstract

This study aims to determine how the influence of Fear of Missing Out (FOMO) and Peer Conformity on iPhone Purchase Intention in Banjarmasin City. This study also describes the level of FOMO, social conformity, and consumer purchase intention for iPhone products. In addition, this study tests partially and simultaneously the effect of FOMO and Peer Conformity on Purchase Intention. The research location is in Banjarmasin City with a total of 100 respondents selected using non-probability sampling with purposive sampling method. Data collection was carried out using a questionnaire, and data analysis techniques using multiple linear regression tests. The results of this study prove that Fear of Missing Out has a positive but insignificant effect on iPhone Purchase Intention in Banjarmasin City. Peer Conformity has a positive and significant effect on iPhone Purchase Intention in Banjarmasin City. And Fear of Missing Out and Peer Conformity have a positive and significant effect on iPhone Purchase Intention in Banjarmasin City.
PENGARUH DUTA MEREK NCT DREAM DAN PROMOSI PENJUALAN TERHADAP MINAT BELI SNACK TOSTOS TORTILLA CHIPS PADA NCTZEN DI KOTA BANJARMASIN Kamilia Wulan Nadira; Nurul Wahyuni; Saladin Ghalib; Taharuddin
Smart Business Journal (SBJ) Vol. 5 No. 2 (2025): Juli- Desember 2025
Publisher : Business Administration, FISIP ULM

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Abstract

This research seeks to analyze the effect of NCT Dream as a brand ambassador and sales promotion on consumers’ purchase intention toward TosTos Tortilla Chips. The study involved 96 respondents who are fans of NCT Dream (NCTzen) in Banjarmasin City, selected through purposive sampling, which determines samples based on predetermined criteria. Data were analyzed using multiple linear regression techniques. The findings indicate that the brand ambassador variable has a significant partial influence on purchase intention, while sales promotion also shows a significant partial effect on purchase intention. Furthermore, both brand ambassador and sales promotion simultaneously exert a significant influence on the purchase intention of TosTos Tortilla Chips in Banjarmasin City.
PENGARUH KESADARAN MEREK DAN KEPERCAYAAN MEREK TERHADAP LOYALITAS MEREK PADA KONSUMEN LE MINERALE DI BANJARMASIN Muhammad Rifsan Jani; Novia Nour Halisa; Saladin Ghalib; Humaidi
Smart Business Journal (SBJ) Vol. 5 No. 2 (2025): Juli- Desember 2025
Publisher : Business Administration, FISIP ULM

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Abstract

This study was conducted to determine and examine the partial effect of Brand Awareness on Brand Loyalty among Le Minerale consumers in Banjarmasin; to determine and examine the partial effect of Brand Trust on Brand Loyalty among Le Minerale consumers in Banjarmasin; and to determine and examine the simultaneous effect of Brand Awareness and Brand Trust on Brand Loyalty among Le Minerale consumers in Banjarmasin. This research used a quantitative approach with an explanatory research design. The study was conducted in Banjarmasin. The population consisted of consumers who had consumed Le Minerale at least twice a month. A total of 100 respondents were selected using the accidental sampling technique. Data were collected using questionnaires and analyzed through multiple linear regression analysis with SPSS version 26. The results of the study indicate that Brand Awareness has a significant partial effect on Brand Loyalty among Le Minerale consumers in Banjarmasin. Brand Trust also has a significant partial effect on Brand Loyalty among Le Minerale consumers in Banjarmasin. Furthermore, Brand Awareness and Brand Trust simultaneously have a significant effect on Brand Loyalty among Le Minerale consumers in Banjarmasin
Co-Authors Ahmad Fathoni Ahmad Hafizi Alya Sofiyanti Deni Deni Didy Agus Hartanto Erwin Tampubolon Fitriyadi Fitriyadi Fitriyadi Hairudinor Hairudinor Humaidi Ied Nabilah Nurlida Ikhsan Rafi Hidayat Irwansyah Irwansyah Irwansyah Irwansyah Jamaluddin Jamaluddin Kamilia Wulan Nadira Lisda Anggraeni M. Hasanur Arifin Mekka Riadhah Muhammad Rifsan Jani Nabila Tri Nadya Eka Ermida Noor Isliana Novia Nour Halisa Nurul Wahyuni Nurul Wahyuni Putri Aulia Emha Raden Roro Yulianti Prihatiningrum Renita Hestiyani Riska Maulida Anggraini Rizky Muslim Hidayat Siti Salma Kamila Sri Astuty Sugiharto Taharuddin Yuanita Setyastuti